Patrick Caldwell
Manager, Customer Success at ArcSite- Claim this Profile
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Topline Score
Bio
Justin Bozalina
I've had the great fortune of working with Patrick on several projects at SMT. I can always count on him to bring a unique perspective and a decisive attitude to anything we work on together. He keeps the final goal of each project in mind and shares his focus with all of his teammates. I value his open-mindedness, intelligence and humor when considering new technologies and design decisions, and would gladly work with him on any future projects.
E. Marlowe Wakeman
Patrick has a great eye for what works (and what doesn't work) in user interface design. He knows how to synthesize different perspectives and diplomatically identify the best solution.
Justin Bozalina
I've had the great fortune of working with Patrick on several projects at SMT. I can always count on him to bring a unique perspective and a decisive attitude to anything we work on together. He keeps the final goal of each project in mind and shares his focus with all of his teammates. I value his open-mindedness, intelligence and humor when considering new technologies and design decisions, and would gladly work with him on any future projects.
E. Marlowe Wakeman
Patrick has a great eye for what works (and what doesn't work) in user interface design. He knows how to synthesize different perspectives and diplomatically identify the best solution.
Justin Bozalina
I've had the great fortune of working with Patrick on several projects at SMT. I can always count on him to bring a unique perspective and a decisive attitude to anything we work on together. He keeps the final goal of each project in mind and shares his focus with all of his teammates. I value his open-mindedness, intelligence and humor when considering new technologies and design decisions, and would gladly work with him on any future projects.
E. Marlowe Wakeman
Patrick has a great eye for what works (and what doesn't work) in user interface design. He knows how to synthesize different perspectives and diplomatically identify the best solution.
Justin Bozalina
I've had the great fortune of working with Patrick on several projects at SMT. I can always count on him to bring a unique perspective and a decisive attitude to anything we work on together. He keeps the final goal of each project in mind and shares his focus with all of his teammates. I value his open-mindedness, intelligence and humor when considering new technologies and design decisions, and would gladly work with him on any future projects.
E. Marlowe Wakeman
Patrick has a great eye for what works (and what doesn't work) in user interface design. He knows how to synthesize different perspectives and diplomatically identify the best solution.
Credentials
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Certified Scrum Product Owner (CSPO)
Scrum AllianceDec, 2021- Nov, 2024 -
Practical Product Management
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Rally Product Owner Certified
Rally Software
Experience
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ArcSite
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United States
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Software Development
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1 - 100 Employee
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Manager, Customer Success
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Jan 2021 - Present
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Whatever role was needed
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2015 - Jan 2021
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IHS Markit
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United Kingdom
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Information Services
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700 & Above Employee
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Product Owner
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Jul 2009 - Jul 2014
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User Experience Specialist
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Aug 2006 - Jun 2009
Functioning as a “UX team of one” for Kingdom Suite of software. Supported overall team of approximately 60 folks (40 Dev, 7 PM, 10 QA, 3 Doc). RESPONSIBILITIES / ACCOMPLISHMENTS• Define, iterate and coordinate all portfolio-wide design activities and standards • Client and user interaction for requirements gathering and usability testing• Manage implementation of ongoing UI roadmap within scope of active projects• Evangelize user centered design and usability standards across organization• Create user stories related to UI and interactions for all active projects• Created / maintained design pattern library, standards & implementation examples for Dev • Custom Control and style creation - XAML Show less
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NetIQ
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United States
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Software Development
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1 - 100 Employee
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Staff Usability Engineer
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Dec 2000 - Jul 2006
• Usability and UI design consultant role for multiple concurrent projects (10 + products) • Created / maintained design pattern library, standards & implementation examples for Dev • Onsite usability testing & week long usability testing at yearly user group conference • Implemented internal portal and 2 department sites • Work with multiple offshore teams • Usability and UI design consultant role for multiple concurrent projects (10 + products) • Created / maintained design pattern library, standards & implementation examples for Dev • Onsite usability testing & week long usability testing at yearly user group conference • Implemented internal portal and 2 department sites • Work with multiple offshore teams
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University of Houston
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United States
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Higher Education
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700 & Above Employee
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Instructional Designer
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Jan 1996 - Dec 2000
• Web Course / Content development • Curriculum development work with SME (6 courses) • HTML and Web CT (5 courses) • Authorware course development • CD delivery • Web Course / Content development • Curriculum development work with SME (6 courses) • HTML and Web CT (5 courses) • Authorware course development • CD delivery
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Education
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1999 - 2000
University of Houston-Clear Lake
Instructional Technology -
1988 - 1992
The University of Texas at Austin
BA, Latin American Studies
Community
