Production Manager

• Nov 2019 - Present

Bicycle Fit Manager

• 2013 - 2019

Obtained a Level 2 Bicycle Fit certification, a Range of Right certification, 120+ positive reviews, and increased revenue via the fit department. Obtained a Level 2 Bicycle Fit certification, a Range of Right certification, 120+ positive reviews, and increased revenue via the fit department.

Assistant Webmaster

• 2011 - 2013

Built functional and easy-to-use websites. Tested websites across browsers, operating systems, and devices. Maintained, configured, and troubleshot servers. Ensured site security by setting up firewalls and login pages. Optimized loading speeds and capacity. Debugged pages and fixed broken links or images.  Updated website content and review SEO.  Monitored and analyzed site performance (traffic, conversions). Built functional and easy-to-use websites. Tested websites across browsers, operating systems, and devices. Maintained, configured, and troubleshot servers. Ensured site security by setting up firewalls and login pages. Optimized loading speeds and capacity. Debugged pages and fixed broken links or images.  Updated website content and review SEO.  Monitored and analyzed site performance (traffic, conversions).

Sales/Mechanic/Fit

• 2006 - 2013

Evaluated bicycle repairs. Delivered outstanding customer service and client satisfaction. Performed bicycle management and sales. Product knowledge and repair concepts. Inventory management. Evaluated bicycle repairs. Delivered outstanding customer service and client satisfaction. Performed bicycle management and sales. Product knowledge and repair concepts. Inventory management.

Hardware Manager

• 2004 - 2006

Oversaw daily operations. Designed strategy and set goals for growth. Maintained budgets and optimized expenses. Set policies and processes. Ensured employees work productively and developed professionally. Oversaw training of new employees. Evaluated and improved operations and financial performance. Directed the employee assessment process.  Prepared regular reports for upper management.  Ensured staff follows health and safety regulations.  Provided solutions to issues (profit decline, employee conflicts, loss of business to competitors). Show less

I.T. Client Services Tier 2/3 Technician

• 2000 - 2004

Maintained computers and updated hardware and software. Performed network setup, support, and website development. Trouble shot problems. Maintained computers and updated hardware and software. Performed network setup, support, and website development. Trouble shot problems.

Facility Manager

• 1999 - 2000

Coordinated daily Front of the House and Back of the House restaurant operations. Delivered superior service and maximized customer satisfaction. Responded efficiently and accurately to customer complaints. Organized and supervised shifts. Appraised staff performance and provided feedback to improve productivity. Managed restaurant’s good image and suggested ways to improve it.  Controlled operational costs and identified measures to cut waste.  Created detailed reports on weekly, monthly and annual revenues and expenses.  Promote the brand in the local community through word-of-mouth and restaurant events.  Recommend ways to reach a broader audience. Show less

Regional Sales Manager

• 1994 - 1999

Created regional plans and quotas in alignment with business objectives. Supported Store Managers with day-to-day store operation. Evaluated store and individual performances. Reported on regional sales results, forecasted quarterly and annual profits. Identified hiring needs, selected and trained new people. Prepared and reviewed the annual budget for the area of responsibility. Analyze regional trends and discovered opportunities for growth.  Addressed potential problems and suggested prompt solutions.  Participated in decisions for expansion or acquisition.  Suggested new services/products and innovative sales techniques to increase customer satisfaction Show less