Experience

International Service Center

• 1 - 100 Employee

• Program Assistant

  • Dec 2021 - Present

• Student Intern

  • Aug 2021 - Nov 2021



Shippensburg University of Pennsylvania

• Higher Education
• 700 & Above Employee

• Graduate Duty Assistant-Housing Work Agreement

  • Feb 2021 - Dec 2021

• Graduate Assistant

  • Feb 2021 - Jun 2021

  Graduate Assistant, Department of International Studies, Shippensburg University • Updated department’s website and created content on various social media channels• Emailed faculty members and students about scholarships, meetings, and general inquiries• Kept accurate and detailed minutes of department meetings



Keystone Human Services

• United States
• Individual and Family Services
• 500 - 600 Employee

• Direct Support Professional

  • Dec 2019 - Aug 2021

  Direct Support Professional, Keystone Human Services, Chambersburg, PA. November 2019 – Present • Provided daily living support services to clients on the autism spectrum • Administered medication in accordance to client’s prescriptions and physician’s orders • Demonstrated proper decision-making techniques and rationales with clients • Collaborated with clients in performing daily tasks to enhance their cognitive and behavioral skills Direct Support Professional, Keystone Human Services, Chambersburg, PA. November 2019 – Present • Provided daily living support services to clients on the autism spectrum • Administered medication in accordance to client’s prescriptions and physician’s orders • Demonstrated proper decision-making techniques and rationales with clients • Collaborated with clients in performing daily tasks to enhance their cognitive and behavioral skills



Amazon

• United States
• Software Development
• 700 & Above Employee

• Fulfillment associate I

  • Jun 2019 - Nov 2019

  Fulfillment Associate, Amazon, Carlisle, PA. June 2019 – November 2019 • Located merchandise to accurately and quickly fulfill picking tickets • Labelled specific inventory types to ensure proper and fast identification of products • Followed proper loading and safety procedures consistently • Assign inventory deliveries to their appropriate areas to facilitate ease of retrieval Fulfillment Associate, Amazon, Carlisle, PA. June 2019 – November 2019 • Located merchandise to accurately and quickly fulfill picking tickets • Labelled specific inventory types to ensure proper and fast identification of products • Followed proper loading and safety procedures consistently • Assign inventory deliveries to their appropriate areas to facilitate ease of retrieval



Kobil Petroleum Rwanda ltd

• Kigali Rwanda

• Retail Sales and Marketing

  • Apr 2018 - May 2019

  Retail Sales Representative, Kobil Petroleum Rwanda Ltd, Kigali, Rwanda. April 2018 – May 2019 • Maintained and developed profitable sales within the allotted territory in accordance • Organized customer training, prompt handling of queries and complaints, conducting regular dealer or commercial customer meetings, making regular competitor calls, enlisting staff specialist assistance. • Kept record of potential accounts, terms of supply agreements, and individual customers' profitability. • Prepared territory's marketing objectives for inclusion in company's objectives, analyzed sales record and prepared asset verification forms for signatures by dealers/commercial customers, controlled issue, replacement, and maintenance of company-owned equipment. • Initiated proposals for marketing projects for company's approval • Ensured seamless dealer transfers by locating, interviewing, and recommending prospective candidates, co-ordinates licence applications, and assisted and supervised actual changeover, and carried out necessary training. Show less



MTN Rwanda

• Rwanda
• Telecommunications
• 400 - 500 Employee

• Sales Representatives

  • May 2017 - Mar 2018



iSON Xperiences Ltd - Leading Global CX Management Company

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Executive

  • Feb 2016 - May 2017

  Customer Care Rep, Ison Bpo Rwanda Ltd, Kigali, Rwanda. February 2016 – March 2018 • Performed outgoing, cold calling sales transactions for a telecommunication services company • Applied active listening skills when working with customers to provide the most accurate answer to their concerns • Demonstrated excellent knowledge of product line and associated features • Assisted customers through service calls to help them troubleshoot their technical and service issues Customer Care Rep, Ison Bpo Rwanda Ltd, Kigali, Rwanda. February 2016 – March 2018 • Performed outgoing, cold calling sales transactions for a telecommunication services company • Applied active listening skills when working with customers to provide the most accurate answer to their concerns • Demonstrated excellent knowledge of product line and associated features • Assisted customers through service calls to help them troubleshoot their technical and service issues