Business Systems Analyst

• Oct 2022 - Present

- Analyze current business processes and make recommendations for improvement. - Oversee and implement projects from inception to completion. - Improve training and operational procedures to increase productivity. - Work with users to understand requirements. - Update systems as directed. - Assist with potential system issues. - Member of a cross functional team to implement technology improvements throughout the facility. - Analyze current business processes and make recommendations for improvement. - Oversee and implement projects from inception to completion. - Improve training and operational procedures to increase productivity. - Work with users to understand requirements. - Update systems as directed. - Assist with potential system issues. - Member of a cross functional team to implement technology improvements throughout the facility.

Photography Studio Owner

• Jun 2020 - Present

System Implementation Supervisor

• Jan 2022 - Oct 2022

- Oversee the company wide implementation of a custom ERP computer software for both in-house and outside business activities.- Train employees on new and updated features. Providing one-on-one instruction when needed.- Work directly with clients to incorporate their feedback and improve the user experience.- Identify and troubleshoot software bugs. Research cause and effect.

Office Assistant / Customer Service Lead

• Jun 2021 - Jan 2022

Teaching Assistant

• Aug 2020 - Dec 2020

Aided students in producing sound essays and interviews that were aired on WPSU. Aided students in producing sound essays and interviews that were aired on WPSU.

Shift Manager

• Jun 2019 - Jan 2020

- Trained and guided team to maintain high productivity and performance metrics.- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.- Trained new employees.

Crew Member

• Oct 2017 - Jun 2019

Office Coordinator

• Aug 2017 - Jan 2020

- Reviewed and edited data to ensure completeness and accuracy of information; followed up with subjects to resolve problems or clarify data collected.- Resolved daily customer inquiries via phone and email, consistently providing satisfaction and conflict resolution.- Processed and posted daily invoice payments. Reconcile checks to ensure accurate payments.- Managed company calendars for appointments and meetings.

Office Assistant

• Jul 2015 - Aug 2017