Experience

NuVerge, LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Director of Product Strategy, CPG

  • Oct 2020 - Present

  I am the lead in Conceptualizing, Designing and Implementing Products created by NuVerge with additional responsible with project management, functional workshops, detailed design, data migration, post go-live support, Issue resolution. Key Accomplishments: - Design, Creation of and Implementation into first customer in 11 Months - Onboarding of Big Head Wines - Go Live with Copper Cane Wineries I am the lead in Conceptualizing, Designing and Implementing Products created by NuVerge with additional responsible with project management, functional workshops, detailed design, data migration, post go-live support, Issue resolution. Key Accomplishments: - Design, Creation of and Implementation into first customer in 11 Months - Onboarding of Big Head Wines - Go Live with Copper Cane Wineries



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Consultant

  • Jan 2019 - Oct 2020

  I am a Senior JD Edwards Consultant specializing in the Grower and Blend areas. I am experienced in these additional modules, Capital Asset Management, Engineer to Order and Projects and have completed implementations of them. Have completed the following Implementations: Fletchers Construction on the JD Edwards implementation; Waste Management Engineer To Order implementation; Waste Management Capital Asset Management implementation and recently Blend Management Implementation for Arterra Wines Canada I have completed a Data Migration of Laughing Stock Winery into Arterra Wine Canada’s system. I am involved in support of Treasury Wine Estates America, Gabbiano Italy, Arterra Wine Canada and others world wide. Completed the Automation work for Arterra Wines Canada for their Weigh Bridge. Show less



DXC Practice for Oracle

• Australia
• Information Technology & Services
• 100 - 200 Employee

• Consultant

  • Feb 2016 - Jan 2019

  I am a JD Edwards Functional Consultant working in the Capital Asset Management, Grower Blend, Grower Contracts, Engineer to Order and Projects areas. Have completed the following Implementations: Fletchers Construction on the JD Edwards implementation; Waste Management Engineer To Order implementation; Waste Management Capital Asset Management implementation and recently Blend Management Implementation for Arterra Wines Canada I am a JD Edwards Functional Consultant working in the Capital Asset Management, Grower Blend, Grower Contracts, Engineer to Order and Projects areas. Have completed the following Implementations: Fletchers Construction on the JD Edwards implementation; Waste Management Engineer To Order implementation; Waste Management Capital Asset Management implementation and recently Blend Management Implementation for Arterra Wines Canada



Fusion5

• Information Technology & Services
• 500 - 600 Employee

• Service Delivery Manager

  • May 2015 - Jan 2016

  A Highly customer service orientated role, which requires dedication to meeting/exceeding the expectations and requirements of internal and external customers by establishing and maintaining effective relationships as well as building credibility with customers through the successful delivery of solutions, professional advice and demonstrating a strong understanding of the clients business needs. Roles and Responsibilities · Project Management o I am responsible for the overall management, coordination, control and completion of projects for the ERP pillar at Fusion5 which includes the following JD Edwards, PayGlobal, NetSuite and HEAT Service Management teams, ensuring consistency with company strategy, commitments and goals. Project Management daily roles and responsibilities include: § Manage project budget § Manage project resource allocation § Plan and schedule project timelines § Track project deliverables § Provide support to project team § Constantly monitor and report on progress of the project to all stakeholders § Present reports defining project progress, problems and solutions § Implement and manage project changes and interventions to achieve project outputs · Client Issue Resolution · Selling of Strategic Partnership Agreements Compliance and Licensing Compiling of Work Orders, Statement of Work and all client related documentation Show less



Pernod Ricard

• France
• Beverage Manufacturing
• 700 & Above Employee

• Business Analyst

  • Nov 2011 - May 2015

  Role involves gathering business and functional requirements for software changes, preparing software change specifications, project timeframes and resources, testing plans and documents & implementation plans.Currently use • JD Edwards EnterpriseOne Grower Management, Quality Management, Plant Maintenance• IBM AS/400 • SQL• Showcase Query• Microsoft Excel and Visio• Lotus Approach databases• Macro Express• Customized winery management softwareOn the Health and Safety Committee and am the Buildings Chief Fire Warden. Show less

• HelpDesk

  • Aug 2010 - Nov 2011

  • 1st and 2nd level support for the general New Zealand business, including registration and management of issues logged via telephone call, email, self-service logging tool and walk-ups• Hardware troubleshooting• Blackberry support• Blackberry Enterprise Server support• Tandberg Video Conference support• Upgrades to systems e.g. Lotus Notes to Outlook, Windows XP to Windows 7• Small project management e.g. Boardroom upgrade• Executive support• Apple OS support• Apple device support Show less



Maxgear

• Auckland, New Zealand

• Technician

  • Jul 2009 - Jan 2010

  • The sole technician for the company, working on multiple desktop platforms such as Windows XP, Windows Vista, Windows 7, Linux Knoppix, Linux Ubuntu and Apple OS X, as well as multiple server platforms such as Windows Server 2003, Windows Server 2008 and Linux Ubuntu Server Edition • Provided IT Services to companies that enlisted Maxgear to support and maintain its servers, desktop and other network enabled devices, including software installation and testing, network setups and maintenance. • Customer communications and satisfaction • Time-keeping • Quoting Show less



Auckland Council

• New Zealand
• Government Administration
• 700 & Above Employee

• Systems and Database Administrator

  • Aug 2008 - Apr 2009

  Elected Representatives Technology support• Ensured technology suite provided to Elected Representatives was functional at all times.• Promoted technology security and access requirements with Elected Representatives• Undertook reporting and contributed to process improvement where requiredDemocracy Service Business Group Technology support• Developed and managed an implementation plan to meet hardware and software needs of the group.• Promoted technology security and access requirements• Ensure group technology is functional at all times.• Undertook reporting and contributed to process improvement where requiredInformation management• Ensured data integrity of database and systems information Show less

• Service Desk Representative

  • Apr 2007 - Aug 2008

  Responsibilities• Responsible for high-density call queue management involving user account maintenance• Organised and implemented IT site relocations• Blackberry, Treo and Apache setups and fault resolution• Fault finding and basic troubleshooting within ArcGIS, SAP and ROAM (remote access)• Responsible for the Councillor laptop builds and support dealing with Democracy Services and Network Engineers.Achievements• Developed a high level of competency in Microsoft applications including Active Directory and Microsoft operating systems• Perfected a high level of customer service dealing with both councillors and staff• Took ownership to improve a process that had “Acceptable faults” thus removing reoccurring faults with the builds. This resulted in an improved Service Level Agreement for both troubleshooting and maintenance, i.e. hardware upgrades and continued support for the software loaded on the equipment• Desktop specialist role for ARC GIS support. Was directly involved in troubleshooting, installing and upgrading the product, i.e. service pack upgrades and implementation. Show less



ASB Bank

• New Zealand
• Banking
• 700 & Above Employee

• IT Support Analyst

  • Sep 2006 - Apr 2007

  • Was the first point of contact for all internal users regarding IT issues • Responsible for fault logging and aimed to resolve 80% of all calls at the first line • Frequently involved in helping 2nd line with overflow queues • Involved and organised team building activities. • Was the first point of contact for all internal users regarding IT issues • Responsible for fault logging and aimed to resolve 80% of all calls at the first line • Frequently involved in helping 2nd line with overflow queues • Involved and organised team building activities.



ABT, Inc.

• United States
• Construction
• 1 - 100 Employee

• Technician

  • 2005 - Sep 2006

  • Repaired and identified faults in access control systems, handling both hardware and software • Conducted installs and commissioning of systems. Systems included Cardex, Cardex FT, Tecom, Forcefield Spectra and Concept • System maintenance • Setup of small office networks • Programming of security systems • Installation and upgrades of operating systems • Installation and upgrades of hardware components. Upgrades included ANZ centre, ASB Vault and HSBC tower • Customer relations • Offered phone support to clients for both computer faults and security system levels. Show less