Patrick Laffey

Technical Support Help Desk, Level 1 at Managed Solution
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sacramento, US

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Vinay Patankar

Patrick has immense knowledge in internet marketing and especially in SEO and Link Building. Through my time working with Patrick I have learned so much and have been able to leverage many useful techniques he has taught me to improve the performance of my websites.

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jan, 2022
    - Nov, 2024
  • Microsoft 365 Certified Fundamentals (MS-900)
    Microsoft
    Jan, 2021
    - Nov, 2024
  • CompTIA A+ Certification
    CompTIA
    Nov, 2020
    - Nov, 2024

Experience

  • Managed Solution
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Technical Support Help Desk, Level 1
      • Mar 2022 - Present

      • Worked a mix of common and uncommon (tier 1 and 2) tickets.• Worked with Azure, O365, Exchange, WVD, VPN, remote desktop, Active Directory, Windows and Mac support, and application support.• Monitored and managed thousands of client end devices using Logic Monitor, Perch, Webroot, SentinelOne, and ConnectWise

    • CSR, Level 2
      • Jul 2021 - Mar 2022

      • Worked common, tier 1, tickets that comprise the bulk of our requests: account licensing and management in O365, manage Exchange environments, user account changes in Active Directory, desktop support• Quickly able to determine if issues would be a quick fix or if it would need to be triaged to a higher level support• Provided effective technical communication with end users

    • CSR
      • Dec 2020 - Jul 2021

      • Triaged hundreds of tickets per week using ConnectWise ticketing system• Documented and streamlined job processes• Managed customers' expectations in a demanding, faced paced environment.

  • Freelance
    • Independent Consultant
      • Oct 2016 - Dec 2020

      • Consulted multiple clients.• Wired house and updated outlets for LAN, configured RAID on NAS, configured wireless network with multiple access points, installed remote security system• Needed scheduling flexibility while I finished school • Consulted multiple clients.• Wired house and updated outlets for LAN, configured RAID on NAS, configured wireless network with multiple access points, installed remote security system• Needed scheduling flexibility while I finished school

  • Meineke Car Care Centers, Inc.
    • United States
    • Automotive
    • 700 & Above Employee
    • IT Support and Manager
      • Jan 2015 - Oct 2016

      • Managed three franchise licensed locations. Ran daily operations, managed hiring, performed bi-weekly payroll, created reports (breakeven, inventory, sales projections, etc), managed relationships with vendors. • Created and installed local network that connected PC's, technician tools, wireless devices, printers, and Meineke's proprietary POS system. • Installed wireless security system with remote viewing capabilities. • Managed three franchise licensed locations. Ran daily operations, managed hiring, performed bi-weekly payroll, created reports (breakeven, inventory, sales projections, etc), managed relationships with vendors. • Created and installed local network that connected PC's, technician tools, wireless devices, printers, and Meineke's proprietary POS system. • Installed wireless security system with remote viewing capabilities.

Education

  • University of California, Davis
    Bachelor's degree, Political Science
    -
  • freeCodeCamp
    Full Stack Web Development Certification, Computer Software Engineering
    -

Community

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