IT tech II

• Apr 2023 - Present

Computer Lab Assistant

• Oct 2021 - Dec 2022

Help Students with any class or computers problems, Check printers for problems, Log any issues with printers and computers and forward them to the IT team Help Students with any class or computers problems, Check printers for problems, Log any issues with printers and computers and forward them to the IT team

WEX on the job training shop helper

• Mar 2021 - Jun 2021

Work source WEX program for on the job experience. Training included: Reading and interpreting blueprints including welding symbols Pick, measuring and cutting parts in steel and aluminum to required tolerances Fit parts into the weldment in preparation for tacking grind fillets to welding requirements flatten edges to required tolerances safely use vertical and horizontal band saws safely use chop saws Drill holes in steel and aluminum use overhead crane to safely move heavy parts Show less

Windows 10 migration

• Oct 2019 - Jan 2020

Upgraded Win7 computers to Win10 Created and updated AD computer accounts Supervised the other contractor and assigning duties Gave daily and weekly progress updates to management Met and exceeding progress goes for windows 10 deployments Set SCCM collections Created USMT backups and restores Tracked Work status in ticketing system Upgraded Win7 computers to Win10 Created and updated AD computer accounts Supervised the other contractor and assigning duties Gave daily and weekly progress updates to management Met and exceeding progress goes for windows 10 deployments Set SCCM collections Created USMT backups and restores Tracked Work status in ticketing system

End user desktop support

• Jun 2019 - Aug 2019

T1 and T2 Hardware and Software support Assess and escalate serious or unusual problems to appropriate IT groups Diagnose and support hardware failures, OS application and network issues Monitor help desk workload and prioritize work orders effectively T1 and T2 Hardware and Software support Assess and escalate serious or unusual problems to appropriate IT groups Diagnose and support hardware failures, OS application and network issues Monitor help desk workload and prioritize work orders effectively

Brake fix technician

• Mar 2019 - May 2019

Processed Tickets from queue to complete before SLA violation occurs Disconnect and reconnect computer equipment to support line moves Complete tasks as assigned Processed Tickets from queue to complete before SLA violation occurs Disconnect and reconnect computer equipment to support line moves Complete tasks as assigned

Windows 10 Migration

• May 2018 - Jan 2019

Primarily worked in Windows 7 Environment with migration to Windows 10 Replaced Old Windows 7 HP desktops with new Windows 10 Dell Computers Imaged computers for Windows 10 Set Active Directory rules for new computers Used PUC and PDT as part of the SCCM Remote accessed users' computers using RDP Resolved Break-Fix tickets Organized and completed computer replacement projects Installed required software on new computers Updated inventory tracking with new hardware Migrated inventory tracking to new system Show less

Desktop Support Technician

• Sep 2016 - Mar 2018

Replacing assets whit expired leases with new leased assets, working tickets to pick up and varify assets, move assets from one cubical to another with care As part of the process, backing up and restoring data with microsoft USMT and using internal systems for configuration and installation of numerous software program. Replacing assets whit expired leases with new leased assets, working tickets to pick up and varify assets, move assets from one cubical to another with care As part of the process, backing up and restoring data with microsoft USMT and using internal systems for configuration and installation of numerous software program.

Fuel Attendent

• Jun 2006 - Sep 2016

Cash handling Cleaning Helping customers fill gas tanks Answering fuel related questions Troubleshooting pump and computer issues and calling tech support as needed Cash handling Cleaning Helping customers fill gas tanks Answering fuel related questions Troubleshooting pump and computer issues and calling tech support as needed

Intern

• Feb 2013 - May 2013

Troubleshooted assorted computer problems such as: bad ram bad hard drive bad video card Imaged new computer using FOG Decommissioned hard drives with DBAN Decommissioned broken hard drive with a Makita drill Salvaged usable components from old computers Replaced broken keyboards, mice and monitors Setup computer for replacement of old computers at desks and Updated the software per company standards Replaced old UPC with new ones from stock Pulled battery from old UPC and made a list for replacement Replaced UPC battery Show less