Experience

Pineca Group

• Lithuania
• Retail
• 1 - 100 Employee

• Sales and Customer Service Manager

  • Jun 2023 - Present

  Italia - Identified potential clients in the Italian Market, built relationships, and negotiated contracts. - Maintained a database of existing customers and prospective leads. - Analyzed customer feedback to identify areas for improvement in products and services offered. - Researched target markets to understand the needs of current and potential customers. - Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment… Show more - Identified potential clients in the Italian Market, built relationships, and negotiated contracts. - Maintained a database of existing customers and prospective leads. - Analyzed customer feedback to identify areas for improvement in products and services offered. - Researched target markets to understand the needs of current and potential customers. - Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing. - Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit. Show less



Vodafone Global Enterprise

• United Kingdom
• 100 - 200 Employee

• Key Account Manager

  • Sep 2019 - Feb 2023

  Valencia, Valencian Community, Spain - Identified new opportunities for growth within existing accounts, as well as potential new customers in the Italian Market. - Developed and implemented key account plans to meet customer needs and increase company profitability. - Conducted meetings with clients to discuss their objectives, challenges, and strategies. - Managed the relationship between internal teams and external customers. - Negotiated contracts with customers that balanced customer requirements with… Show more - Identified new opportunities for growth within existing accounts, as well as potential new customers in the Italian Market. - Developed and implemented key account plans to meet customer needs and increase company profitability. - Conducted meetings with clients to discuss their objectives, challenges, and strategies. - Managed the relationship between internal teams and external customers. - Negotiated contracts with customers that balanced customer requirements with business objectives. -Tracking progress using Salesforce. - Collaborated with sales team members to develop solutions tailored to customer needs. - Resolved conflicts between customers and other departments by identifying root causes and proposing solutions. - Provided training sessions for customers on how best utilize the company's products or services. - Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting. Show less



Marktel

• Spain
• Business Consulting and Services
• 700 & Above Employee

• Sales Specialist

  • Sep 2018 - Sep 2019

  Valencia, Valencian Community, Spain - Inbound/Outbound calls to customers to build, manage and retain their business with Vodafone. - Ability to successfully demonstrate differentiation from competitors. through solution selling, driving revenue, margin and retention within both mobile and converged. - Drive NPS improvement through end to end customer experience. - Deliver commercially responsible decisions in every interaction ensuring needs of customer at Vodafone are met. - Effectively and efficiently… Show more - Inbound/Outbound calls to customers to build, manage and retain their business with Vodafone. - Ability to successfully demonstrate differentiation from competitors. through solution selling, driving revenue, margin and retention within both mobile and converged. - Drive NPS improvement through end to end customer experience. - Deliver commercially responsible decisions in every interaction ensuring needs of customer at Vodafone are met. - Effectively and efficiently manage business customer's queries. Show less



Roberto Cavalli

• Italy
• Apparel & Fashion
• 400 - 500 Employee

• Retail Area Manager

  • Apr 2015 - Sep 2017

  Dubai, United Arab Emirates - Monitored store operations and staff performance to ensure all procedures were followed correctly. - Ensured compliance with company policies, regulations, and standards of conduct. - Provided coaching and guidance to store managers in areas such as customer service, inventory management, merchandising, loss prevention, budgeting, payroll processing. - Conducted regular store visits to assess staff performance and identify opportunities for improvement. - Maintained accurate… Show more - Monitored store operations and staff performance to ensure all procedures were followed correctly. - Ensured compliance with company policies, regulations, and standards of conduct. - Provided coaching and guidance to store managers in areas such as customer service, inventory management, merchandising, loss prevention, budgeting, payroll processing. - Conducted regular store visits to assess staff performance and identify opportunities for improvement. - Maintained accurate records of daily transactions and other important documents. - Supported sales team members to drive growth and development. - Coached, developed and motivated team to achieve revenue goals.

• Assistant Store Manager

  • Mar 2014 - Apr 2015

  Milan, Lombardy, Italy - Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling. - Monitored sales activities to ensure that customers receive satisfactory service and quality goods. - Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction. - Maintained accurate records of all transactions, stock levels and employee performance metrics. - Resolved customer complaints in a timely manner and… Show more - Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling. - Monitored sales activities to ensure that customers receive satisfactory service and quality goods. - Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction. - Maintained accurate records of all transactions, stock levels and employee performance metrics. - Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours. - Handled complaints from customers by empathetically listening, recording details and offering solutions. - Assisted in continuous development of effective store associates to achieve desired sales and results. - Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.



Grupo Endes, S.L.

• Spain
• Restaurants
• 1 - 100 Employee

• Duty Manager

  • Feb 2013 - Feb 2014

  Valencia, Valencian Community, Spain - Co-founder of the company for the sale of materials for creative baking and training courses. - Participated in al aspects of business development from market research and finance to operations and marketing. - Built and maintained professional relationships with potential partners. - Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.