Patricia Luciani
Director, Global Sales at DMI Hotels- Claim this Profile
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English Full professional proficiency
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French Professional working proficiency
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Italian Limited working proficiency
Topline Score
Bio
Yves-Marie Origlia
Patricia was always there when her clients needed her and so was she when the hotels did ! I had the chance to work with her on a global lever within Hyatt Sales Force but also on the hotel side at the Grand Hyatt Berlin. And let me tell you that she knows her clients well and has developed a real and trustful connection with them. She was always giving great advice on how to deal with particularly tricky situations and complications. To the point that all the issues were solved before becoming real problems for one hotel or for the whole Hyatt group. I definitely recommend Patricia and would love to work with her again, within Hyatt or any other brand !
Mark Dosman
I have known Patricia for many years and enjoy working with her. She knows her stuff and knows how to take care of an account. She cares a lot about what she does and I always look forward to my next interaction with her.
Yves-Marie Origlia
Patricia was always there when her clients needed her and so was she when the hotels did ! I had the chance to work with her on a global lever within Hyatt Sales Force but also on the hotel side at the Grand Hyatt Berlin. And let me tell you that she knows her clients well and has developed a real and trustful connection with them. She was always giving great advice on how to deal with particularly tricky situations and complications. To the point that all the issues were solved before becoming real problems for one hotel or for the whole Hyatt group. I definitely recommend Patricia and would love to work with her again, within Hyatt or any other brand !
Mark Dosman
I have known Patricia for many years and enjoy working with her. She knows her stuff and knows how to take care of an account. She cares a lot about what she does and I always look forward to my next interaction with her.
Yves-Marie Origlia
Patricia was always there when her clients needed her and so was she when the hotels did ! I had the chance to work with her on a global lever within Hyatt Sales Force but also on the hotel side at the Grand Hyatt Berlin. And let me tell you that she knows her clients well and has developed a real and trustful connection with them. She was always giving great advice on how to deal with particularly tricky situations and complications. To the point that all the issues were solved before becoming real problems for one hotel or for the whole Hyatt group. I definitely recommend Patricia and would love to work with her again, within Hyatt or any other brand !
Mark Dosman
I have known Patricia for many years and enjoy working with her. She knows her stuff and knows how to take care of an account. She cares a lot about what she does and I always look forward to my next interaction with her.
Yves-Marie Origlia
Patricia was always there when her clients needed her and so was she when the hotels did ! I had the chance to work with her on a global lever within Hyatt Sales Force but also on the hotel side at the Grand Hyatt Berlin. And let me tell you that she knows her clients well and has developed a real and trustful connection with them. She was always giving great advice on how to deal with particularly tricky situations and complications. To the point that all the issues were solved before becoming real problems for one hotel or for the whole Hyatt group. I definitely recommend Patricia and would love to work with her again, within Hyatt or any other brand !
Mark Dosman
I have known Patricia for many years and enjoy working with her. She knows her stuff and knows how to take care of an account. She cares a lot about what she does and I always look forward to my next interaction with her.
Credentials
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Certified Sales Professional Designation
Canadian Professional Sales Association
Experience
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DMI Hotels
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United States
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Hospitality
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1 - 100 Employee
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Director, Global Sales
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Sep 2022 - Present
At DMI we offer a unique collection of more than 100 handpicked hotels, DMCs, and Cvbs, throughout the USA, Caribbean, and Mexico for meetings and incentives. I connect our hotel partners with new sales opportunities from our well-curated list of meetings and event networks. We offer support in increasing the sales pipeline, assisting with contract negotiation, and relationship management. At DMI we offer a unique collection of more than 100 handpicked hotels, DMCs, and Cvbs, throughout the USA, Caribbean, and Mexico for meetings and incentives. I connect our hotel partners with new sales opportunities from our well-curated list of meetings and event networks. We offer support in increasing the sales pipeline, assisting with contract negotiation, and relationship management.
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Hyatt Hotels Corporation
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United States
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Hospitality
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700 & Above Employee
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Global Sales Director, Americas
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Nov 2016 - Jun 2020
Responsible for developing and fostering long-term relationships with key Intermediary accounts with a focus on driving revenue to all hotels worldwide while exceeding an $18 million dollar goal. Initiated, planned, and led sales missions, sales presentations, and attended trade shows, events, and hotel familiarization trips. As a Global team member, I contributed to creating and implementing strategic sales strategies focused on optimizing business development to cultivate new sources of revenue. Met with clients regularly for account reviews to understand trends and expand on new opportunities and partnerships. Built strong internal stakeholder relationships to ensure the best level of customer service was being delivered to accounts. Worked in tandem with hotel partners to help negotiate contracts and close business. Show less
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Fairmont Hotels & Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Fairmont Empress Victoria Director Groups Sales, Eastern Canada
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Apr 2016 - Nov 2016
Developed sales strategies to increase market share to help with hotel repositioning after a major multi-million-dollar renovation. Increased bookings with Canadian east coast corporate, incentive, and association customers by 25%. Generated leads by building up a strong database of qualified prospects, created through attending quarterly in-market events, sales calls, emails, and in-person solicitations. Worked closely with the FHRI global sales and other sister properties and the Victoria CVB to plan monthly client events, in-market roadshows, and quarterly familiarization trips. Show less
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InterContinental Hotels Group (IHG®)
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India
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Retail
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1 - 100 Employee
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Key Account Director- Global Sales
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Sep 2010 - Aug 2015
Developed and nurtured a relationship with key accounts in Canada to grow market share to all IHG brands worldwide. Increased business and revenue by 25% in for market YOY Worked as a leader to conduct strategic business reviews with key accounts to measure progress and identify areas for improvement Participated in and built client presentations to support new business pitches. Worked closely with other key account directors and internal teams to close business Developed/deployed regional segment plans to meet revenue targets and annual KPIs Represented IHG effectively at multiple tradeshows like IMEX, FICP, and the Canadian Meeting Expo, networking with new clients/contacts. Educated hotel partners worldwide on the value of working/engaging with key assigned accounts. Conducted product training to customers on a regular basis to ensure IHG properties remained front-of-mind at all times. Show less
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Account Manger
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Oct 2009 - Mar 2010
Responsible for building brand awareness for Booking.com in Canada by signing on new hotels and resorts in designated market. Achievements: Acquired new hotel contracts in eastern Canada by cold calling and sales visits. Expanded existing relationships in the assigned geographical areas via phone solicitation, visits, and trade-show attendance. Conducted product training for hotel partners to help enhance revenue and effectively market hotel Responsible for building brand awareness for Booking.com in Canada by signing on new hotels and resorts in designated market. Achievements: Acquired new hotel contracts in eastern Canada by cold calling and sales visits. Expanded existing relationships in the assigned geographical areas via phone solicitation, visits, and trade-show attendance. Conducted product training for hotel partners to help enhance revenue and effectively market hotel
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XIXe Siecle
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Belgium
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Sales/Consultant
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Jun 2009 - Jul 2009
Was deployed to help reposition the hotel. Mentored and trained the sales team Built a marketing strategy Achievements: Set up marketing strategies to grow various market segments Implemented sales SOPs Worked as a mentor to the sales team to help target NEW business Cultivated relationships with intermediaries to enhance various sales channels Was deployed to help reposition the hotel. Mentored and trained the sales team Built a marketing strategy Achievements: Set up marketing strategies to grow various market segments Implemented sales SOPs Worked as a mentor to the sales team to help target NEW business Cultivated relationships with intermediaries to enhance various sales channels
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The Ritz-Carlton Hotel Company, L.L.C.
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United States
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Hospitality
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700 & Above Employee
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Area Director of National Accounts Canada
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Jun 2006 - Feb 2008
Responsible for business development of Canadian accounts to four Caribbean resorts. Achievements:Exceeded group sales goal of over $5M in group room nights per hotel. Solicited NEW business from corporate and intermediary clients, developing key account relationships in Canada through planned sales visits and prospect calls.Collaborated with Ritz Carlton and Marriott Global sales teams to book appointments with clients and facility closing leadsWorked with on-property team members to create memorable events, familiarization tripsAttended all key tradeshow and industry events to promote all five Caribbean resorts. Show less
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National Sales Manager
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Jan 2003 - Jun 2006
Responsible for developing the eastern US corporate/association segments Achievements:Grew group segment business by 30% in the first year through planned calls, marketing campaigns, and sales visits.Collaborated with Ritz Carlton GSOs to close business. Worked to educate internal and extremal clients on the destination and Ritz values when in the market. Worked alongside the conference service team to ensure everything that was sold materialized as promised and adhered to brand standards. Show less
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Associate Director of Sales
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Jan 2000 - Jan 2003
Achieved set $15m annual group booking goal Directly managed US association segment growing market by 25% in the first year Supported the Director of Sales in mentoring sales managers Collaborated with Montreal CVB and Palais de Congres to close multiple city-wide businesses Helped develop and execute annual business plan objectives. Achieved set $15m annual group booking goal Directly managed US association segment growing market by 25% in the first year Supported the Director of Sales in mentoring sales managers Collaborated with Montreal CVB and Palais de Congres to close multiple city-wide businesses Helped develop and execute annual business plan objectives.
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Sales Manager
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Dec 1998 - Jan 2000
In charge of growing group business and meeting individual targets Achievements: Implemented creative ideas to attract and grow leisure customers from the US, and International destinations to Toronto and The Metropolitan Hotel. Prospected to open doors to new accounts and worked to strengthen relationships already established with Tour operators Attended multiple industry trade shows Rendez Vous Canada, GBTA, London Travel exchange, Canadian Meetings, and Events. Promoted after 12 months to Corporate Group Sales Manager Actively secured 30% of hotel room revenue budget/raising market share by 10% through prospecting calls, innovative blitz campaigns, in-person sales presentations, and client events Show less
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