Docente en Formación Ocupacional

• Oct 2023 - Present

Treball i Formació 2023: Treball en Equip (28 h) Resolució i Mediació de Conflictes (35 h) Treball i Formació 2023: Treball en Equip (28 h) Resolució i Mediació de Conflictes (35 h)

Mentora - Proyectos de Transformación Digital

• Sep 2023 - Present

Docente

• Sep 2018 - Present

I am currently collaborating with Ostelea & EAE supervising students in the online area and making some face-to-face Masterclasses.

Dinamizadora Online - Máster Universitario

• Sep 2018 - Present

Docente

• Apr 2022 - Present

Comercio electrónico y tienda virtual Analítica web y plan de marketing digital. Community Manager. SMO y SMM. Comercio electrónico y tienda virtual Analítica web y plan de marketing digital. Community Manager. SMO y SMM.

Docencia

• Oct 2021 - Present

Analítica web i pla de màrqueting digital (50 h) Pla de màrqueting i analítica web (50 h) Màrqueting per a empreses d'economía social (40 h) Competències digitals bàsiques (60 h) Com elaborar un pla de màrqueting digital (50 h) Creació i gestió de la marca personal i xarxes socials a l'ocupació (35h) Eines per a la mediació (35 h) Analítica web i pla de màrqueting digital (50 h) Pla de màrqueting i analítica web (50 h) Màrqueting per a empreses d'economía social (40 h) Competències digitals bàsiques (60 h) Com elaborar un pla de màrqueting digital (50 h) Creació i gestió de la marca personal i xarxes socials a l'ocupació (35h) Eines per a la mediació (35 h)

Docente

• Mar 2022 - Jul 2023

MF0239_2: Operaciones de venta - UF0030: Organización de procesos de venta - UF0031: Técnicas de venta - UF0032: Venta online Tutora de prácticas MF0239_2: Operaciones de venta - UF0030: Organización de procesos de venta - UF0031: Técnicas de venta - UF0032: Venta online Tutora de prácticas

Docente

• May 2023 - May 2023

Gestió de reserves en allotjaments turístics Gestió de reserves en allotjaments turístics

Docencia

• Sep 2022 - Oct 2022

MF2187 - Gestión de eventos de Marketing y Comunicación. MF2187 - Gestión de eventos de Marketing y Comunicación.

Docente

• Feb 2022 - Jul 2022

MF2186_3: Lanzamiento e implantación de productos y servicios. MF2187_3: Gestión de eventos de marketing y comunicación MF2186_3: Lanzamiento e implantación de productos y servicios. MF2187_3: Gestión de eventos de marketing y comunicación

Colaboradora Docente

• Sep 2020 - Mar 2021

UF0032: Venta online MF1001_3: Gestión de la fuerza de venta y equipos comerciales. UF0032: Venta online MF1001_3: Gestión de la fuerza de venta y equipos comerciales.

Docente de la Formación Profesional para el Empleo

• May 2019 - Mar 2020

Inglés Comercial: MF0977; ADGX01; MF1002 Inglés Comercial: MF0977; ADGX01; MF1002

Responsable de Reputación online / Responsable de Reservas

• Mar 2017 - Sep 2017

In charge of analysing and evaluating procedures in order to make proposals to improve and create new quality standards according to Deluxe Hospitality Industry categories. Marketing. Online Reputation. Quality. Reservations. Rooms Executive Assistance. Guest Relations. In charge of analysing and evaluating procedures in order to make proposals to improve and create new quality standards according to Deluxe Hospitality Industry categories. Marketing. Online Reputation. Quality. Reservations. Rooms Executive Assistance. Guest Relations.

Corporate Revenue & E-Business Manager

• Jan 2016 - Apr 2016

Revenue Manager

• Nov 2014 - Nov 2015

Responsible for optimizing revenue in both properties: Lugaris Beach and Lugaris Rambla. Inventory management, strategy definition, usual contact with the IDSs, annual budget planification; corporate and long stay quotations and reservations. . Moreover, apart from the revenue skills, I am used to collaborate with the Front Desk with check in, check out, and Guests Relation services. Responsible for optimizing revenue in both properties: Lugaris Beach and Lugaris Rambla. Inventory management, strategy definition, usual contact with the IDSs, annual budget planification; corporate and long stay quotations and reservations. . Moreover, apart from the revenue skills, I am used to collaborate with the Front Desk with check in, check out, and Guests Relation services.

Revenue Management

• Nov 2012 - Oct 2014

• Revenue Management Responsibilities: Business and results oriented, sales strategy, budget and forecast definition. Daily Pick Up Analysis: Revenue, ADR and RevPar. Inventory control, rates configuration, promotions, group quotes. Month end reports: e-channels, corporate accounts, wholesalers, other discounts, packages, competitive set and demand analysis. Frequent contact with OTA’s to keep improving results. Online Marketing: Google+ profile, content reviews at OTA’s. Weekly Revenue… Show more • Revenue Management Responsibilities: Business and results oriented, sales strategy, budget and forecast definition. Daily Pick Up Analysis: Revenue, ADR and RevPar. Inventory control, rates configuration, promotions, group quotes. Month end reports: e-channels, corporate accounts, wholesalers, other discounts, packages, competitive set and demand analysis. Frequent contact with OTA’s to keep improving results. Online Marketing: Google+ profile, content reviews at OTA’s. Weekly Revenue meeting to evaluate booking pace, market segments, restrictions, client profile, booking window, promotions, STR... Collaboration with the corporate Marketing and E-channels departments. Trainer for internships and cross trainings... Show less • Revenue Management Responsibilities: Business and results oriented, sales strategy, budget and forecast definition. Daily Pick Up Analysis: Revenue, ADR and RevPar. Inventory control, rates configuration, promotions, group quotes. Month end reports: e-channels, corporate accounts, wholesalers, other discounts, packages, competitive set and demand analysis. Frequent contact with OTA’s to keep improving results. Online Marketing: Google+ profile, content reviews at OTA’s. Weekly Revenue… Show more • Revenue Management Responsibilities: Business and results oriented, sales strategy, budget and forecast definition. Daily Pick Up Analysis: Revenue, ADR and RevPar. Inventory control, rates configuration, promotions, group quotes. Month end reports: e-channels, corporate accounts, wholesalers, other discounts, packages, competitive set and demand analysis. Frequent contact with OTA’s to keep improving results. Online Marketing: Google+ profile, content reviews at OTA’s. Weekly Revenue meeting to evaluate booking pace, market segments, restrictions, client profile, booking window, promotions, STR... Collaboration with the corporate Marketing and E-channels departments. Trainer for internships and cross trainings... Show less

Marketing - Yield Assistant

• Oct 2010 - Mar 2012

Marketing & Revenue: Responsibilities: design and update of rates, packages and promotions, online reputation management (Tripadvisor, Facebook, statistics...), web analytics, offline reputation management (complaints, suggestions, comments…), assistance to the Sales Manager and the General Manager; Daily Pick Up, City pick up, Competitive Set Analytics, Online Rate Management (IDS and Wholesalers) through Channel Manager and manually. PMS: Tesipro. Marketing & Revenue: Responsibilities: design and update of rates, packages and promotions, online reputation management (Tripadvisor, Facebook, statistics...), web analytics, offline reputation management (complaints, suggestions, comments…), assistance to the Sales Manager and the General Manager; Daily Pick Up, City pick up, Competitive Set Analytics, Online Rate Management (IDS and Wholesalers) through Channel Manager and manually. PMS: Tesipro.

Project Coordinator

• Feb 2010 - Sep 2010

Project Coordinator: Revenue and online marketing agency (February 2010 – September 2010). Responsibilities: Blog content writing; Facebook site management; SEO; Reputation online management; Link building; Marketing on line... Project Coordinator: Revenue and online marketing agency (February 2010 – September 2010). Responsibilities: Blog content writing; Facebook site management; SEO; Reputation online management; Link building; Marketing on line...

Revenue Manager

• Mar 2008 - Oct 2008

Revenue Manager: Yield Management. To optimize the income, Competitive Set Analytics, also in charge of the rates according to the events in the city, control and contracting of IDS’s; Groups quotation; Evolution of sales in different hotel markets...). PMS: Tesipro. Revenue Manager: Yield Management. To optimize the income, Competitive Set Analytics, also in charge of the rates according to the events in the city, control and contracting of IDS’s; Groups quotation; Evolution of sales in different hotel markets...). PMS: Tesipro.

Guest Services Coordinator

• Dec 2006 - Mar 2008

Guest Services Coordinator: Responsibilities: Ensure good image and service excellence; Select, train and evaluate members of the team; Shifts rotation organization; Care and management of complaints; Customer Care; Reservations for any kind of service the hotel might offer (restaurants, sports activities, car rentals...). On Duty Bellman Desk Coordinator at Hesperia Tower Hotel 5*. PMS: SAP. Guest Services Coordinator: Responsibilities: Ensure good image and service excellence; Select, train and evaluate members of the team; Shifts rotation organization; Care and management of complaints; Customer Care; Reservations for any kind of service the hotel might offer (restaurants, sports activities, car rentals...). On Duty Bellman Desk Coordinator at Hesperia Tower Hotel 5*. PMS: SAP.

Reservations Department

• Sep 2006 - Dec 2006

Reservations Manager Assistant and reservations. PMS: Tesipro. Reservations Manager Assistant and reservations. PMS: Tesipro.

Reservations and Comunications Trainer - Hotel Arts Barcelona

• Feb 2000 - Aug 2006

Trainer at the Reservations and Communications Department: operator skills; Supervision tasks, Training and Certification of employees; Management of incentives; Assistance to the Team leader; Shifts programming; Handle of room inventories, Stop sales, wholesalers... (December 2002 – July 2006), Assistant to the organizers of events during Christmas 2004, Guest Ambassador: Loyalty program of the company (2001 - December 2002), Reservations and Communications Agent (September 2000 – December… Show more Trainer at the Reservations and Communications Department: operator skills; Supervision tasks, Training and Certification of employees; Management of incentives; Assistance to the Team leader; Shifts programming; Handle of room inventories, Stop sales, wholesalers... (December 2002 – July 2006), Assistant to the organizers of events during Christmas 2004, Guest Ambassador: Loyalty program of the company (2001 - December 2002), Reservations and Communications Agent (September 2000 – December 2002), Responsibilities: operator, Sale strategies Monitoring by MARSHA (GDS); Reservations management: No-Shows, revision of arrivals, wholesalers, occupation and production review, inventories… PMS: Fidelio, Opera. Show less Trainer at the Reservations and Communications Department: operator skills; Supervision tasks, Training and Certification of employees; Management of incentives; Assistance to the Team leader; Shifts programming; Handle of room inventories, Stop sales, wholesalers... (December 2002 – July 2006), Assistant to the organizers of events during Christmas 2004, Guest Ambassador: Loyalty program of the company (2001 - December 2002), Reservations and Communications Agent (September 2000 – December… Show more Trainer at the Reservations and Communications Department: operator skills; Supervision tasks, Training and Certification of employees; Management of incentives; Assistance to the Team leader; Shifts programming; Handle of room inventories, Stop sales, wholesalers... (December 2002 – July 2006), Assistant to the organizers of events during Christmas 2004, Guest Ambassador: Loyalty program of the company (2001 - December 2002), Reservations and Communications Agent (September 2000 – December 2002), Responsibilities: operator, Sale strategies Monitoring by MARSHA (GDS); Reservations management: No-Shows, revision of arrivals, wholesalers, occupation and production review, inventories… PMS: Fidelio, Opera. Show less