Experience

GoGuardian

• United States
• E-Learning Providers
• 400 - 500 Employee

• VP of Product and GM

  • May 2022 - 1 year 8 months

  Seattle, Washington, United States Lead product and business for $100m+ ARR B2B2C SaaS • Grew revenue double digits YoY with ~25m end users • Improved customer satisfaction: NPS +19 points • Lead dedicated team of 70 across PM, Eng, ML/DS, UX, PMM and support specialists • Efficiently scaled through talent re-alignment, maturing product strategy and delivery practices, as well as driving close cross-functional partnership across the organization Responsible for all GoGuardian branded products, the largest… Show more Lead product and business for $100m+ ARR B2B2C SaaS • Grew revenue double digits YoY with ~25m end users • Improved customer satisfaction: NPS +19 points • Lead dedicated team of 70 across PM, Eng, ML/DS, UX, PMM and support specialists • Efficiently scaled through talent re-alignment, maturing product strategy and delivery practices, as well as driving close cross-functional partnership across the organization Responsible for all GoGuardian branded products, the largest business unit of B2B and B2C SaaS company. PE-owned with investment from Sumeru and Tiger Global. Show less



Avalara

• United States
• Software Development
• 700 & Above Employee

• VP, Product Management

  • Mar 2020 - May 2022

  Seattle, Washington, United States Led global team of PMs responsible for Fiscal & Emerging Opportunities at $700m SaaS compliance platform company with revenue growth ~30%/year. Grew my team from 1 to 12. My portfolio included: • Avalara Treasury Management : Grew tax payments platform volume 120% to over $20Bn/year. Achieved SOC 2, Type II compliance. • Avalara e-Invoicing: Built zero-to-$10M business for Avalara to address strategically essential business opportunity. Responsible for business strategy, product delivery… Show more Led global team of PMs responsible for Fiscal & Emerging Opportunities at $700m SaaS compliance platform company with revenue growth ~30%/year. Grew my team from 1 to 12. My portfolio included: • Avalara Treasury Management : Grew tax payments platform volume 120% to over $20Bn/year. Achieved SOC 2, Type II compliance. • Avalara e-Invoicing: Built zero-to-$10M business for Avalara to address strategically essential business opportunity. Responsible for business strategy, product delivery and pricing. • M&A due diligence, incubation and integration for three completed acquisitions. Show less



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• VP, Strategy & Group Special Projects

  • Sep 2014 - Mar 2020

  Seattle, WA Worked closely with Group CEO and key board members (especially Chairman and controlling shareholder) from parent company Carnival Corp. Led team of 5. • Delivered $100M+ of incremental profit from efficiencies in ship operating costs, while maintaining and enhancing the guest experience • Led development of guest- and crew-facing innovations for $2Bn new ship platform, with discovery, competitive research, rapid prototyping and financial modeling. Directly responsible for changes that… Show more Worked closely with Group CEO and key board members (especially Chairman and controlling shareholder) from parent company Carnival Corp. Led team of 5. • Delivered $100M+ of incremental profit from efficiencies in ship operating costs, while maintaining and enhancing the guest experience • Led development of guest- and crew-facing innovations for $2Bn new ship platform, with discovery, competitive research, rapid prototyping and financial modeling. Directly responsible for changes that increased ticket revenue over 10%. • Led organizational restructuring for parent Carnival Corporation, establishing shared services across Princess Cruises, Holland America Line, Seabourn Cruises and P&O Australia. Show less



PayPal

• United States
• Software Development
• 700 & Above Employee

• Senior Director, Product

  • Oct 2012 - Jun 2014

  San Jose, CA (plus teams in London, Singapore, Paris, and Berlin) Built global Product Analytics organization and led team of 45 analysts and product managers to drive product/market fit for Payments, Consumer and Business lines representing over $180Bn in payments. Responsibilities: ● Analyses to direct product development. My analysts were members of product-specific delivery teams with PMs, engineers, designers. Accomplishments included: o Improved checkout conversion on payments solutions for businesses, yielding $500M of incremental annual payment… Show more Built global Product Analytics organization and led team of 45 analysts and product managers to drive product/market fit for Payments, Consumer and Business lines representing over $180Bn in payments. Responsibilities: ● Analyses to direct product development. My analysts were members of product-specific delivery teams with PMs, engineers, designers. Accomplishments included: o Improved checkout conversion on payments solutions for businesses, yielding $500M of incremental annual payment volume. o Conducted iterative A/B tests of new consumer onboarding designs. Produced ~10 percentage point lift, worth $50M of operating income annually. o Saved $5M/year by reducing waste in PayPal Here hardware delivered to merchants, with no material impact to revenue. ● Designed and directed development of analytical platforms including self-service reporting system for behavioral tracking data, logic layer for conversion metrics, and implementation of new BI tools. ● Recruiting and team development. Built a top-quality team of 45 in record time. Developed and evolved a highly efficient sourcing and vetting approach. Established role in October 2012, when PayPal reorganized to create a single Product organization combining Mobile, Global, and regional teams. Evangelized and established use of KPIs and data-driven decisions as a core tenet of PayPal product development.

• Senior Director, Mobile Strategy & Analytics

  • Sep 2011 - Nov 2012

  San Jose, CA Led team responsible for driving strategy and fact-based decision making in PayPal’s entrepreneurial Mobile Business Unit. Defined product success metrics, analyses and dashboards to evaluate and monitor performance of mobile product line, which in 2012 accounted for $14Bn in payments. Re-joined PayPal through acquisition of Zong.



Zong

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Director, Business Analytics

  • Jul 2010 - Sep 2011

  Menlo Park, CA Led team to maximize growth and profitability of scrappy mobile payments start-up. Conducted analysis to enable price optimization, business development and product development. Zong was acquired by PayPal for $240M in September 2011.



PayPal

• United States
• Software Development
• 700 & Above Employee

• Senior Manager, Business Analytics

  • Oct 2009 - Jul 2010

  San Jose, CA Evaluated business opportunities including merchant pricing and development of consumer activity KPIs. Product managed development of financial forecasting tool, including project management of team of data engineers.



CruiseSavvy.com

• Founder

  • May 2007 - Oct 2009

  San Francisco, CA Built startup cruise community site to address consumer need for easy-to-find cruise information, incorporating industry-leading technology to organize images and information from user-generated content. Also provided business consulting services to the cruise industry, focused on product/market fit and competitive assessments.



Boston Consulting Group (BCG)

• United States
• Business Consulting and Services
• 700 & Above Employee

• Strategy Consultant

  • Feb 2006 - May 2007

  San Francisco, CA Led strategy consulting projects with a focus on consumer services and new market exploration. Designed and conducted consumer and market research, in-depth data analysis, and financial modeling. Worked extensively in the cruise industry and consumer goods.



The Augmented Text Company LTD

• Technology, Information and Internet

• Board Advisor

  • Jul 2005 - Feb 2007

  San Francisco Bay Area and London Advised early-stage consumer startup on product strategy and business model development.



Shasta Ventures

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Investment Consultant

  • Aug 2005 - Feb 2006

  Menlo Park, CA Conducted due diligence of consumer internet start-ups.



Walmart

• United States
• Retail
• 700 & Above Employee

• Logistics, MBA Intern

  • 2004 - 2004

  San Francisco Bay Area Assessed fulfillment options to meet exponential growth in Walmart's online business.



Boston Consulting Group (BCG)

• United States
• Business Consulting and Services
• 700 & Above Employee

• Associate, then Consultant

  • Sep 1999 - Aug 2003

  London and San Francisco Designed and conducted consumer and market research, in-depth data analysis, and financial modeling. Worked extensively in the cruise industry and consumer goods. For a year, reported directly to CEO of UK-based natural health and beauty retailer on turn-around and profitable company sale. Led urgent, from-scratch development of basic eCommerce site for 2001 holiday season. Personally redesigned mail order catalog, organized professional training for retail shop assistants, and (over… Show more Designed and conducted consumer and market research, in-depth data analysis, and financial modeling. Worked extensively in the cruise industry and consumer goods. For a year, reported directly to CEO of UK-based natural health and beauty retailer on turn-around and profitable company sale. Led urgent, from-scratch development of basic eCommerce site for 2001 holiday season. Personally redesigned mail order catalog, organized professional training for retail shop assistants, and (over the rush holiday season) worked on the retail floor. Promoted to Consultant prior to business school. BCG paid for my MBA. Show less