Experience

DST Health

• Health Care Call Representative



DST Health Solutions

• Customer Service Representative

  • Sep 2014 - Present

  Provide exceptional customer service and problem resolution for multiple client specifications. Effectively respond to customer via telephone with concentration on first time resolution. Create new processes and systems for increasing customer service satisfaction. Meet and/or exceed departmental standards each quarter. Provide exceptional customer service and problem resolution for multiple client specifications. Effectively respond to customer via telephone with concentration on first time resolution. Create new processes and systems for increasing customer service satisfaction. Meet and/or exceed departmental standards each quarter.



Ross Bridge

• Banquet Houseman Specialist

  • Sep 2014 - Present

  Organized and maintained adequate banquet rooms, hallways, storage and services areas for customer events. Engaged with customers to ensure customer satisfaction was maintained during scheduled events. Assisted staff members and management with any other assigned requests. Organized and maintained adequate banquet rooms, hallways, storage and services areas for customer events. Engaged with customers to ensure customer satisfaction was maintained during scheduled events. Assisted staff members and management with any other assigned requests.



Wal-Mart Stores

• Electronic Sales Specialist

  • Aug 2013 - Apr 2014

  Provided exceptional customer service to customers who purchased merchandise via the Internet. Assisted customers with decisive product selections. Effective demonstration of customer focus and interaction. Provided exceptional customer service to customers who purchased merchandise via the Internet. Assisted customers with decisive product selections. Effective demonstration of customer focus and interaction.



Birmingham Zoo

• Seasonal Customer Service Representative

  • Oct 2013 - Dec 2013

  Consistently interacted with company customers to provide information regarding address, products and service inquiries which include complaints and problem resolution. Performed administrative and data entry duties via production environment. Consistently interacted with company customers to provide information regarding address, products and service inquiries which include complaints and problem resolution. Performed administrative and data entry duties via production environment.



Domino’s Franchise

• Delivery Specialist

  • Jan 2013 - Jul 2013

  Consistently organized and delivered customer orders in a timely and professional manner. Operated cash registers while assisting staff with customer phone call inquiries. Assisted management with any other duties as assigned. Consistently organized and delivered customer orders in a timely and professional manner. Operated cash registers while assisting staff with customer phone call inquiries. Assisted management with any other duties as assigned.