Patricia Warner

Support Supervisor - Komatsu Application Support at Softura
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Contact Information
us****@****om
(386) 825-5501
Location
Farmington, Michigan, United States, US

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Credentials

  • Coaching New Hires
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • DevOps Foundations
    LinkedIn
    Sep, 2021
    - Nov, 2024

Experience

  • Softura
    • United States
    • Software Development
    • 400 - 500 Employee
    • Support Supervisor - Komatsu Application Support
      • Jun 2021 - Present

    • Client Support Representative - Komatsu Application Support
      • Dec 2020 - Jun 2021

    • Client Support Representative - Digital Signup
      • Sep 2018 - Dec 2020

      Representative for a cloud-based, class-registration software service: - Build client relationships via open and interactive communication.- Provide clients with accurate and complete information regarding “Best Practices” for the use of the product.- Assist with implementation and training of new clients.- Resolution of client issues by providing appropriate solutions/alternatives and ensuring client satisfaction.

  • Indian Prairie School District 204
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Teachers Aide
      • Oct 2015 - Aug 2018

      Welch Elementary School, Naperville, IL: Worked in grades K-6 assisting students with varying developmental & educational needs.

    • Substitute Teacher
      • Apr 2015 - Oct 2015

  • Community Unit School District 308
    • United States
    • Education Administration Programs
    • 500 - 600 Employee
    • Substitute Teacher
      • Nov 2014 - Oct 2015

  • Good Shepherd Lutheran School
    • Teacher's Aide
      • 2004 - 2014

      Instructor: 7th & 8th grade math including Algebra I Instructor: K-8 computer technology Instructor: 7th & 8th grade math including Algebra I Instructor: K-8 computer technology

  • Beaumont Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Network Control Analyst
      • 1995 - 1999

      Hire and train support representatives for the hospital internal help desk. Manage day-to-day operations of help desk, triage system issues & communicate with various IT support teams. Hire and train support representatives for the hospital internal help desk. Manage day-to-day operations of help desk, triage system issues & communicate with various IT support teams.

  • Medical Billing Service
    • Southfield, Michigan
    • Special Services Representative
      • 1985 - 1995

      SSR: Conduct software testing. On-board beta-test clients with new system interface. Assist the programming team with software implementation and resolve issues arising during beta testing. Customer Support Manager: Hire, train & manage customer support representatives. Maintain customer relationships. Assist programming team with software testing. Customer Support Representative: Answer software-related questions, troubleshoot & resolve issues, lead customer training sessions & facilitate on-boarding of new customers. Show less

Education

  • Eastern Michigan University
    Bachelor of Science (BS), Medical Technology
    1981 - 1985

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