Patricia St Fort
Office Operations Manager at Florida Department of Health in Hillsborough County- Claim this Profile
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Haitian Creole Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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Mental heath first aide
FDOH BUREAU OF PUBLIC HEALTH LABORATORIES - MIAMI
Experience
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Office Operations Manager
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Feb 2021 - Present
Plans and oversees the clinic's registration process ensuring patients receive optimal care and services. In charge of performing administrative tasks such as monitoring the daily operations of the facility. Supervise front desk staff. Coordinate patient appointments and schedules Monitor the inventory of supplies. process purchase orders Receive feedback from different parties, and develop strategies to optimize operations. Respond to… Show more Plans and oversees the clinic's registration process ensuring patients receive optimal care and services. In charge of performing administrative tasks such as monitoring the daily operations of the facility. Supervise front desk staff. Coordinate patient appointments and schedules Monitor the inventory of supplies. process purchase orders Receive feedback from different parties, and develop strategies to optimize operations. Respond to issues and concerns, resolving them promptly and professionally. Show less Plans and oversees the clinic's registration process ensuring patients receive optimal care and services. In charge of performing administrative tasks such as monitoring the daily operations of the facility. Supervise front desk staff. Coordinate patient appointments and schedules Monitor the inventory of supplies. process purchase orders Receive feedback from different parties, and develop strategies to optimize operations. Respond to… Show more Plans and oversees the clinic's registration process ensuring patients receive optimal care and services. In charge of performing administrative tasks such as monitoring the daily operations of the facility. Supervise front desk staff. Coordinate patient appointments and schedules Monitor the inventory of supplies. process purchase orders Receive feedback from different parties, and develop strategies to optimize operations. Respond to issues and concerns, resolving them promptly and professionally. Show less
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Alora Home Health Software
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Customer Service Specialist
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Oct 2020 - Feb 2021
Assisted customers via phone and email in a timely manner with prompt solutions that ensure effective use of Alora”s home health care software. Solutions included training customers how to use the software, troubleshooting basic issues, and escalating technical problems to engineers. Assisted customers via phone and email in a timely manner with prompt solutions that ensure effective use of Alora”s home health care software. Solutions included training customers how to use the software, troubleshooting basic issues, and escalating technical problems to engineers.
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Visiting Nurse Association of Florida
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Operations Manager
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May 2019 - Sep 2020
Supervise Scheduling Coordinators and Home Health Aides. Proficient with HCHB software. Provide excellent customer service. Proficient with Microsoft office, Homecare Homebase and Celltrak. Create, maintain and manage schedule for RN, LPN's, CNA and HHA. Address patient requests and concerns. Recruit new hires and assist with new hire process. Complete daily reports. Complete QI reports. Complete private duty inquiries. Verify staff visits for payroll. Communicate with patients regarding… Show more Supervise Scheduling Coordinators and Home Health Aides. Proficient with HCHB software. Provide excellent customer service. Proficient with Microsoft office, Homecare Homebase and Celltrak. Create, maintain and manage schedule for RN, LPN's, CNA and HHA. Address patient requests and concerns. Recruit new hires and assist with new hire process. Complete daily reports. Complete QI reports. Complete private duty inquiries. Verify staff visits for payroll. Communicate with patients regarding their care. Conduct customer service calls to ensure satisfaction with services received. Assist with special projects,, train new hires. ADP workforce now experience Analyze information Problem solving difficult situations Show less Supervise Scheduling Coordinators and Home Health Aides. Proficient with HCHB software. Provide excellent customer service. Proficient with Microsoft office, Homecare Homebase and Celltrak. Create, maintain and manage schedule for RN, LPN's, CNA and HHA. Address patient requests and concerns. Recruit new hires and assist with new hire process. Complete daily reports. Complete QI reports. Complete private duty inquiries. Verify staff visits for payroll. Communicate with patients regarding… Show more Supervise Scheduling Coordinators and Home Health Aides. Proficient with HCHB software. Provide excellent customer service. Proficient with Microsoft office, Homecare Homebase and Celltrak. Create, maintain and manage schedule for RN, LPN's, CNA and HHA. Address patient requests and concerns. Recruit new hires and assist with new hire process. Complete daily reports. Complete QI reports. Complete private duty inquiries. Verify staff visits for payroll. Communicate with patients regarding their care. Conduct customer service calls to ensure satisfaction with services received. Assist with special projects,, train new hires. ADP workforce now experience Analyze information Problem solving difficult situations Show less
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VNA of Florida
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United States
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Home Health Care Services
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1 - 100 Employee
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Sr. Scheduling Coordinator
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Sep 2016 - May 2019
Proficient with HCHB software. Create, maintain and manage schedule for RN, LPN's, CNA and HHA. Address patient requests and concerns. Recruit new hires and assist with new hire process. Complete daily reports. Complete QI reports. Schedule aide visits for Medicare. Complete private duty inquiries. Verify staff visits for payroll. Communicate with patients regarding their care. Conduct customer service calls to ensure satisfaction with services received. Assist with special projects,… Show more Proficient with HCHB software. Create, maintain and manage schedule for RN, LPN's, CNA and HHA. Address patient requests and concerns. Recruit new hires and assist with new hire process. Complete daily reports. Complete QI reports. Schedule aide visits for Medicare. Complete private duty inquiries. Verify staff visits for payroll. Communicate with patients regarding their care. Conduct customer service calls to ensure satisfaction with services received. Assist with special projects,, train new hires. Show less Proficient with HCHB software. Create, maintain and manage schedule for RN, LPN's, CNA and HHA. Address patient requests and concerns. Recruit new hires and assist with new hire process. Complete daily reports. Complete QI reports. Schedule aide visits for Medicare. Complete private duty inquiries. Verify staff visits for payroll. Communicate with patients regarding their care. Conduct customer service calls to ensure satisfaction with services received. Assist with special projects,… Show more Proficient with HCHB software. Create, maintain and manage schedule for RN, LPN's, CNA and HHA. Address patient requests and concerns. Recruit new hires and assist with new hire process. Complete daily reports. Complete QI reports. Schedule aide visits for Medicare. Complete private duty inquiries. Verify staff visits for payroll. Communicate with patients regarding their care. Conduct customer service calls to ensure satisfaction with services received. Assist with special projects,, train new hires. Show less
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Alliance Services for TBI, Inc
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United States
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Hospitals and Health Care
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1 - 100 Employee
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TBI Consultant
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May 2015 - Jul 2016
Review and analyze documents for TBI/NHTD Medicaid waiver programs. Advised on best practices and adhere to TBI manual regarding training and documentation. Identify trends, complete and review corrective actions with CEO. Review and analyze documents for TBI/NHTD Medicaid waiver programs. Advised on best practices and adhere to TBI manual regarding training and documentation. Identify trends, complete and review corrective actions with CEO.
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UCPN
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United States
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Medical Practices
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1 - 100 Employee
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Traumatic Brain Injury Case Management
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Jan 2012 - Jul 2016
Provide Service Coordination to individuals with Traumatic Brain Injury Build a case load of 16 participants within 3 months Market UCPN’s TBI Program to transitional nursing home and community clients. Complete Initial and revised service plans semi-annually Complete monthly visits and coordinate monthly service notes Refer individuals to community services such as day program, mental health, adult vocational programs and/or therapy services. Conduct presentation to promote… Show more Provide Service Coordination to individuals with Traumatic Brain Injury Build a case load of 16 participants within 3 months Market UCPN’s TBI Program to transitional nursing home and community clients. Complete Initial and revised service plans semi-annually Complete monthly visits and coordinate monthly service notes Refer individuals to community services such as day program, mental health, adult vocational programs and/or therapy services. Conduct presentation to promote UCPN’s waiver program Complete quarterly and annual Quality Assurance trend reports Conduct investigations for reported incidents and follow up with RRDS /DOH Plan consumer budget and all aspect in helping consumers to live in the community safely Provide crisis intervention as needed Assists individuals with housing selection and completing documentation for housing subsidy. Complete monthly transportation requests Show less Provide Service Coordination to individuals with Traumatic Brain Injury Build a case load of 16 participants within 3 months Market UCPN’s TBI Program to transitional nursing home and community clients. Complete Initial and revised service plans semi-annually Complete monthly visits and coordinate monthly service notes Refer individuals to community services such as day program, mental health, adult vocational programs and/or therapy services. Conduct presentation to promote… Show more Provide Service Coordination to individuals with Traumatic Brain Injury Build a case load of 16 participants within 3 months Market UCPN’s TBI Program to transitional nursing home and community clients. Complete Initial and revised service plans semi-annually Complete monthly visits and coordinate monthly service notes Refer individuals to community services such as day program, mental health, adult vocational programs and/or therapy services. Conduct presentation to promote UCPN’s waiver program Complete quarterly and annual Quality Assurance trend reports Conduct investigations for reported incidents and follow up with RRDS /DOH Plan consumer budget and all aspect in helping consumers to live in the community safely Provide crisis intervention as needed Assists individuals with housing selection and completing documentation for housing subsidy. Complete monthly transportation requests Show less
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Hilton Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Front Office Supervisor
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Aug 2014 - Apr 2015
Supervised employees in the following area of front desk Handled accounts receivables, credit transactions and cash payments. Responsible for assessing room inventory in order to meet weekly target sales goals Assisted guests with check-in and check-outs while also serving as a concierge Provided customers with information session that included property tours and local attractions. Booked single and large party reservations Supervised employees in the following area of front desk Handled accounts receivables, credit transactions and cash payments. Responsible for assessing room inventory in order to meet weekly target sales goals Assisted guests with check-in and check-outs while also serving as a concierge Provided customers with information session that included property tours and local attractions. Booked single and large party reservations
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Maxim Healthcare Services
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United States
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Hospital & Health Care
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1 - 100 Employee
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Service Coordinator
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Mar 2009 - Feb 2011
Assisted clients with Medicaid and TBI Waiver benefits Rendered advocacy and crisis intervention as needed. Work with client, physician and family to implement care Conducted monthly face to face visits as required by the Department of Health and TBI Waiver program Provided TBI training to new hires and TBI yearly in-service to current employees Assisted participants with obtaining adequate housing Assisted clients with Medicaid and TBI Waiver benefits Rendered advocacy and crisis intervention as needed. Work with client, physician and family to implement care Conducted monthly face to face visits as required by the Department of Health and TBI Waiver program Provided TBI training to new hires and TBI yearly in-service to current employees Assisted participants with obtaining adequate housing
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Queens Centers for Progress
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United States
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Individual and Family Services
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100 - 200 Employee
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Case Manager
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Nov 2007 - Mar 2009
Identified the needs and desired outcomes of persons receiving support for individuals with developmental disabilities ages 6-21. Developed, maintained, and implemented individualized services plans. Assessed and evaluated participant’s needs in order to make appropriate recommendations. Coordinated access and delivery of supports. Maintained current and up to date MSC records per regulatory requirement. Identified the needs and desired outcomes of persons receiving support for individuals with developmental disabilities ages 6-21. Developed, maintained, and implemented individualized services plans. Assessed and evaluated participant’s needs in order to make appropriate recommendations. Coordinated access and delivery of supports. Maintained current and up to date MSC records per regulatory requirement.
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Extended Stay America
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United States
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Hospitality
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700 & Above Employee
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Front Desk Supervisor
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Apr 1999 - Aug 2005
Supervised twelve employees and assured all proper protocols were being followed and maintained. Covered alternate properties as Acting Manager as requested. Handled high volume single and group reservation. Performed daily financial audit which included processing customer billing. Provided customer service to arriving guests during Check In/Out experience. Coordinated all new employee orientation and trainings. Supervised twelve employees and assured all proper protocols were being followed and maintained. Covered alternate properties as Acting Manager as requested. Handled high volume single and group reservation. Performed daily financial audit which included processing customer billing. Provided customer service to arriving guests during Check In/Out experience. Coordinated all new employee orientation and trainings.
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Education
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2006 - 2008
Saint Leo University
Master of Business Administration (MBA), Business Administration and Management, General
Community
