Experience

Our Infinite Company

• United States
• Financial Services
• 1 - 100 Employee

• Business Development Manager

  • Jan 2019 - Present

  • Develop and evaluate overall marketing strategy of Insurance and Annuity products or services. • Formulate, supervise and coordinate marketing activities or guidelines for myself and my team. • Analyze trends in markets, economy, industry; forecast sales and monitor business or economic developments. • Start, oversee and analyze market studies and key performance indicators for team goals. • Compile lists and descriptions of company’s products and services to market platform. • Identify potential markets for carrier Insurance/Medicare products and services. • Oversee partnering, training and development of sales and marketing for team. • Participate or guide trade shows and promotional activities. • Conduct in-home, group and business presentations for Insurance sales/education.



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Manager

  • May 2017 - Present

  • Develop and evaluate overall marketing strategy of Insurance and Annuity products or services.• Formulate, supervise and coordinate marketing activities or guidelines for myself and my team.• Analyze trends in markets, economy, industry; forecast sales and monitor business or economic developments.• Start, oversee and analyze market studies and key performance indicators for team goals.• Compile lists and descriptions of company’s products and services to market platform.• Identify potential markets for carrier Insurance/Medicare products and services.• Oversee partnering, training and development of sales and marketing for team.• Participate or guide trade shows and promotional activities.• Conduct in-home, group and business presentations for Insurance sales/education.

• Training Manager

  • May 2017 - Present

  • Created a training schedule that includes all areas of practice, including commercial and residential security • Build rapport with trainees and encourage them to develop trust in one another so they can rely on each other in the field • Onboard new hires and train them in our policies and procedures • Organize training sessions with customers in 1- and 3-day intensives • Research and evaluate training software programs to automate the administrative functions of the department • Order training supplies and materials to enhance instruction program • Focused on providing coaching, motivation and support to enhance the engagement and success of my team of training specialists in attaining targets and goals. • Evaluated trainers, curriculum and processes. • Recommended and coordinated needed changes based on process analysis. • Responsible for meeting team productivity and quality goals.

• Operations Manager

  • 2019 - Dec 2019

  Built and drove a high performing team of Team Leaders at a 1:20 ratio of Team Lead to frontline advocates; Supervised, scheduled and evaluated all Team Lead personnel as it related to Key Performance Indicators such as, but not limited to: Net Promotor Scores, Call Quality, Appeals and Grievances, and the scheduling of appointments; Developed policies and procedures and assures their compliance; Led and developed Quality Management / Performance Improvement Program by reviewing data for quality / performance improvement measures and analyzed data reports, identifying opportunities for improvement; Responsible for driving Operations transformation around agent metrics, skill development, process controls, capacity utilization, management and vision to effectively grow the organization; Effectively collaborated with cross – functional peers to meet and exceed service expectations as well as current strategic vendor needs

• Training Manager

  • May 2017 - Jan 2019

  Created a training schedule that includes all areas of practice, including commercial and residential security; Build rapport with trainees and encourage them to develop trust in one another so they can rely on each other in the field; Onboard new hires and train them in our policies and procedures; Organize training sessions with customers in 1- and 3-day intensives; Research and evaluate training software programs to automate the administrative functions of the department; Order training supplies and materials to enhance instruction program; Focused on providing coaching, motivation and support to enhance the engagement and success of my team of training specialists in attaining targets and goals; Evaluated trainers, curriculum and processes; Recommended and coordinated needed changes based on process analysis; Responsible for meeting team productivity and quality goals.



Teletech

• Sherwood, AR

• Sales Manager

  • May 2017 - 2019

  • Directed and oversaw organization's sales policies, objectives and initiatives • Set short- and long-term sales strategies and evaluated effectiveness of current sales programs • Recommended product or service enhancements to improve customer satisfaction and sales potential • Led my sales team to top sales for 9 continuous months • Was awarded manager of the Quarter two consecutive quarters • Directed and oversaw organization's sales policies, objectives and initiatives • Set short- and long-term sales strategies and evaluated effectiveness of current sales programs • Recommended product or service enhancements to improve customer satisfaction and sales potential • Led my sales team to top sales for 9 continuous months • Was awarded manager of the Quarter two consecutive quarters



Primerica Financial Services, Inc.

• Little Rock, Arkansas Area

• Independent Insurance Agent

  • Jan 2014 - May 2017

  I represented multiple insurers, selecting from among a broad range of insurance products to best meet the needs of my prospects and clients. Goal achievement through Sales presentations in the prospect’s home, business or group settings, Goal achievements are met by hard work and dedication, farming, social media, mass mailings, flyer distributions, advertising and Internet campaigns, continuous development of my warm and cold markets; High retention rates through customer service. I represented multiple insurers, selecting from among a broad range of insurance products to best meet the needs of my prospects and clients. Goal achievement through Sales presentations in the prospect’s home, business or group settings, Goal achievements are met by hard work and dedication, farming, social media, mass mailings, flyer distributions, advertising and Internet campaigns, continuous development of my warm and cold markets; High retention rates through customer service.



WellCare Health Plans

• United States
• Insurance
• 700 & Above Employee

• Benefit Consultant

  • Jun 2011 - Jan 2014

  • Utilized territorial model philosophy to maximize marketing efforts in attaining new enrollments; • Generated referrals utilizing community resources, supplied company tools, event planning and community networking; • Prospected for leads and converts leads into appointments; • Converted appointments into enrollments; Maintains disenrollment rate that is deemed acceptable from the company; • Coordinated and conducted and approved marketing events; Achieved corporate enrollment goals; • Strictly adhered to all CMS and WellCare Marketing regulations; Above average sales totals