Patricia S.

Director Of Customer Service at Anton Paar USA
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Richmond Region

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5.0

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Christine Johnson-Hudgins

Patricia was an excellent worker who was dependable, great at her customer service skills and always willing to go that extra mile for anyone. She also made you feel like smiling every time you saw her. You just don't see too much of that these days. I truly miss working with her and would like to say to anyone that gets to work with her they will truly enjoy her attitude and energy and know she will do all she can to get the job done and make you smile as she does it. Chris Hudgins Treasury Systems Specialist

Autie Hines

Patricia is a proven business professional possessing stellar forecasted, strategic planning, and community passion at executive levels. She has the insights valued as best practice for efficient system attic delivery of services.

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Credentials

  • GMI Certified Mentor
    Global Mentorship Initiative
    Mar, 2022
    - Nov, 2024
  • Management Skills for New Managers
    American Management Association
    Jul, 2017
    - Nov, 2024

Experience

  • Anton Paar USA
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 100 - 200 Employee
    • Director Of Customer Service
      • Jan 2022 - Present

      * Oversees the development and implementation of nationwide initiatives that improve customer relations.* Creates a culture and process which achieves business goals and objectives.* Runs reports in ERP, BW, and CRM to meet global and national compliance requirements.* Prepares and disseminates comprehensive reports to facilitate achievement and compliance.* Empowers and engages the Customer Service Team.* Enhances and encourages the first contact resolution.* Identifies and provides feedback via 1:1 meetings* Utilizes professional development plans for effective coaching opportunities. * Drives quality and consistency.* Determines if a customer is subject to sales tax and ensures sales tax law compliance.* Analyzes commercial credit reports and decides on the appropriate credit limit and payment terms.* Controls proper commission rate in ERP for all eligible employees.* Maintains file outlining for all sales territories (per Regional Office, Department, and Technical Sales Rep).* Performs monthly spot audits on sales orders compliance for each Regional Office. Show less

    • Sales and Distribution Manager
      • Jun 2016 - Jan 2022

      * Streamlined the Sales and Distribution process to increase efficiency, reduce cost, and improve customer satisfaction by working with corporate testing and sales. Utilized D&B to assign customer line of credit.* Established customer payment terms to reduce late payments and extended payment terms. * Managed a small team of customer service specialists by providing cradle to grave quotation, order processing, delivery notes, and invoicing, and created quotation and order quotas reports for a balanced workload. * Collaborated with Sales, Service, Material Management, and Logistics teams for a consistent and productive workflow. * Resolved discrepancies via Anton Paar USA online order system and Avalara tax software. * Completed and maintained supplier procurement portals (Ariba, Paymode, Taulia, Coupa, OpenInvoice, Tungsten, IPP, and WAWF) and ensured accurate coordination of information in ERP, CRM, and Customer Master Data. Show less

  • University of Phoenix
    • United States
    • Higher Education
    • 700 & Above Employee
    • Associate Faculty
      • Jan 2016 - Jan 2018

      * Designed and delivered classroom instruction through the development of instructional plans to meet course competencies. * Incorporated innovative teaching methodologies, cutting-edge technologies, and other industry trends reflecting advancements in Psychology. * Promoted students’ success by showing flexibility in style and work schedule as well as exhibiting a passion for teaching and engaging students in the learning process. * Managed the learning environment through keeping accurate records, submitting timely grades, reports, and enforcing school/campus academic policies. Show less

  • WestRock Company
    • United States
    • Packaging and Containers Manufacturing
    • 700 & Above Employee
    • Consumer Solutions Account Representative
      • Sep 2015 - Jun 2016

      * Work cross-functionally to ensure the level of service rendered is within appropriate standards and quality guidelines.* Conduct and coordinate sales activities, establishing and developing relationships with new customers.* Develop short-term and long-term sales goals and project monthly, quarterly, and yearly sales budgets based on records of sales, trends, costs, and other statistical data.* Manage and coordinate built-to-order manufacturing processes, such as submitting quotations.* SME on sales tax and customs broker issues.* Involve in customer follow-up and constructively handle complaints from customers.* Gather and analyze the U.S. market and competitors’ product specifications, sales strategies, profit, and productivity and evaluate the competitiveness.* Liaise and interface with the sales department to discuss sales goals and objectives.* Manage assigned accounts in Canada and Northeast (US). Show less

    • Account Representative
      • Jul 2013 - Sep 2015

      * Manage an assigned line of business, build effective client relationships through a proactive service mindset. * Anticipate customer requirements and integrate them into MWV’s supply chain practices. * Serve as a highly participating team member supporting CANADIAN territory; operate as an internal sales resource and as a champion of executing client's requests efficiently and effectively. * Liaise with inventory analysts, schedulers, credit, and warehouse personnel concerning aspects of client issues. * Provide sales forecast based upon observation and direct knowledge of client's usage. * Address credit-related issues and disposition of aged inventory. * Initiate conference calls with sales and various Strategic Business Units to discuss tactical issues, enhance communications, and implement process improvements. * Assist in project management tasks and visit facilities. Show less

  • MeadWestvaco (MWV)
    • United States
    • Packaging and Containers Manufacturing
    • 700 & Above Employee
    • Account Representative
      • May 2011 - Jul 2013

      As a member of MWV's Packaging Resources Group Supply Chain team, I operated as a champion of executing sales and order fulfillment processes efficiently and effectively. I provided essential communication between the Food Packaging team and their customers in support of the field selling effort in the NORTHEAST territory. Utilized data from various sources for optimal decision making, and acted in accordance with documented procedures to ensure accuracy of work and maintained a positive customer experience. Served as a liaison between the Supply Chain organization and the territory business efforts across multiple Strategic Business Units and performed other account tasks as necessary. Show less

  • Diversity Training & Support
    • Chesterfield, VA
    • Residential Trainer
      • Mar 2011 - Jun 2012

      Provided supervision and skills training to clients with mental illness, developmental and intellectual disabilities in a 24 hour residential/community setting. Ensured the health and safety of clients at home and while in the community. Managed documentation of consumer record, data collection and Medicaid Waiver billing. Assessed client's strengths and needs, developed individualized service plans, completed service assessments, monitored sufficiency of services and goal attainment. Collaborated with community based treatment team providing recovery oriented services and other professionals. Assisted in rehabilitation treatment and supported services with assessment, service planning, medication education and monitoring, supportive therapy and crisis intervention. Show less

  • Chesterfield County Public Schools
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • VP, Fund Raising / Membership
      • Aug 2006 - Jun 2011

      Oversaw recruitment of PTA memberships and secured dues from parents and faculty via letters, signage and other public means for student body of 750 persons. Prepared summary reports for state and district as well as monthly meetings. Coordinated sale of mini- directories, using OMDR and Excel. Assisted PTA fund-raising activities with program organization and budgeting. Evaluated effectiveness of PTA fund-raising efforts and recommended alternatives at monthly meetings for program improvements and addition or removal of specific programs. Increased sales in membership yearbook and wrapping paper. Organized Box Tops for Education collection. Provided books for library and Savings Bonds for graduating class. Refurbished playground with extra safety measures. Purchase student agendas. Brought in authors for special lecture series. (Volunteer) Show less

  • MeadWestvaco (MWV)
    • United States
    • Packaging and Containers Manufacturing
    • 700 & Above Employee
    • Supply Chain Specialist (Contractor)
      • Jul 2010 - Dec 2010

      Acted as a liaison between Inventory Analysts and Distribution Managers. Generated and distributed daily/weekly inventory reports using Optivision, MSS, SAP, Excel, Access and other warehouse websites. Researched on hand inventory and reviewed work orders for accuracy. Utilized intransit inventory report to coordinate orders for open stock replenishment program. Processed purchase orders from weekly stock level report to meet target upper limit inventory level. Committed and scheduled consignment orders between warehouse and customers. Rejected damaged inventory in several warehouses and notified Inventory Manager on all rejected exceptions for review. Prioritized demand changes, special product needs and demanded priority with supply chain. Show less

  • Interbake Foods
    • Food Production
    • 100 - 200 Employee
    • Council Services Coordinator
      • Oct 2007 - Jun 2010

      Managed $2,000,000 in inventory for Girl Scout Cookie distribution. Coordinated distribution of materials and cookies in support of sale. Created reports for inventory managers, sales and marketing consultants to implement logistic plans, agent assignment and inventory management. Directed accounting coordinators to ensure proper invoicing. Resolved discrepancies, issued account credit memos and documented deductions. Maintained Girl Scout Council records via Lotus Notes. Scheduled warehouse close and reconciled inventory on AS400. Negotiated and approved all agent invoices over $300,000. Assisted in council site training and awards. Created council satisfaction survey over 20 councils. Prepared inventory for 45 agent warehouses. Show less

  • Managed Health Care Associates, Inc.
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Contract Analyst
      • May 2005 - Jul 2006

      Prepared cost analysis reports, bids and amendments. Computed and maintained medical surgical contract database and all associated files. Drafted contract development, administration and tracking on Midas, Access and Lotus Notes. Developed and maintained contract terms and conditions. Analyzed data to facilitate maintenance of accurate contract records and files. Reviewed agreements for compliance, extension and royalty. Sent out RFPs, award letters and addendums, as well as entered price files, updated product addition and deletion. Monitored expiration dates and referred issues beyond scope of expertise to legal department. Reviewed compliance modifications and contract closeout documents. Participated in and attended national trade shows. Assisted sales team in securing new business through analysis of competitive price models. Targeted special and specific items to develop in new business through trade show customers. Monitored and then collected monies owed on 3% of all sales from customers to contribute to bottom line. Show less

  • Owens & Minor
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Customer Service Representative
      • Jun 2000 - May 2005

      Answered inbound calls, processed EDI orders and credit requests. Identified, researched and resolved customer issues and followed up on inquiries not immediately resolved. Completed call logs, back order reports and drop ship requests. Researched receiving discrepancies, short and damaged shipments. Worked closely with Accounts Receivable on billing issues and misapplied payments. Maintained updated hospital and vendor information, using OMNI and Access. Prepared correspondence and served as a liaison between buyers, sales representatives, vendors and regional managers. Created extra documentation for government orders to provide stellar customer service. Developed special, efficient process for labeling of Navy ships. Received Outstanding Customer Service Award for 2004. Show less

Education

  • Capella University
    Master's Degree, Industrial and Organizational Psychology
    2012 - 2014
  • Virginia Union University
    B.A., Psychology
    1995 - 1997
  • San Jose State University
    Biology

Community

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