Experience

Millsapps, Ballinger & Associates (MB&A)

• United States
• Software Development
• 1 - 100 Employee

• Remote Senior Business Systems Analyst

  • Feb 2023 - Present

  McLean, Virginia, United States Provide and support implementation of business solutions by documenting the customer journey, identifying and creating business user stories and acceptance criteria, processes and procedures Refocus of business systems analysis expertise aligning personal career passion with needs of growing computer software company to lead discovery and analysis in direct partnership with HUD business product owner(s) and business/technology subject matter expert(s) - Act as team leader in group… Show more Provide and support implementation of business solutions by documenting the customer journey, identifying and creating business user stories and acceptance criteria, processes and procedures Refocus of business systems analysis expertise aligning personal career passion with needs of growing computer software company to lead discovery and analysis in direct partnership with HUD business product owner(s) and business/technology subject matter expert(s) - Act as team leader in group projects, delegating tasks and providing feedback - Exercise leadership capabilities by successfully motivating and inspiring others - Perform gap analysis, root cause analysis and usability analysis to triage issues due to bugs and/or requests for functional changes - Mentor team members to influence and guide project participation based upon balance of academic knowledge and experience to navigate successfully gray areas of client engagement and scope of work - Excel in Agile environment or hybrid environment based on client requirements and needs - Employ interpersonal skills by building positive relationships with others - Assist with day-to-day operations, working efficiently and productively with all team members - Apply effective time management techniques to meet tight deadlines - Exercise leadership capabilities by successfully motivating and inspiring others - Work effectively in fast-paced environments both independently and collaboratively; develop and maintain courteous and effective working relationships - Demonstrate respect, friendliness and willingness to help wherever needed - Use critical thinking to break down problems, evaluate solutions and make decisions - Adaptable and proficient in learning new concepts quickly and efficiently

• Remote Senior Business Analyst/Engagement Director

  • Jan 2022 - Feb 2023

  McLean, Virginia, United States Collaborated with HUD business, product development and implementation to understand needs and develop proactive solutions and develop business requirements - Led team of 5 consisting of business systems analysis, quality assurance and documentation delivery for various levels of client software implementations cross-functionally within organization to maintain project deadlines - Triaged, prioritized and managed resolution of client inquiries based upon delineation as bugs, service… Show more Collaborated with HUD business, product development and implementation to understand needs and develop proactive solutions and develop business requirements - Led team of 5 consisting of business systems analysis, quality assurance and documentation delivery for various levels of client software implementations cross-functionally within organization to maintain project deadlines - Triaged, prioritized and managed resolution of client inquiries based upon delineation as bugs, service requests or feature enhancements - Planned, drafted and distributed internal and external client and/or software-related communications



Regions Bank

• United States
• Banking
• 700 & Above Employee

• Vice President/Business Systems Manager, Consumer Solutions

  • Apr 2021 - Dec 2021

  Birmingham, Alabama, United States Led a Business Architecture team - Partnered with key stakeholders across Consumer, Digital, Operations and Technology to research and to design consumer journeys with a user experience mindset informed by data analysis.

• Vice President/Business Systems Analyst, Consumer Solutions

  • Dec 2019 - Mar 2021

  Birmingham, Alabama Area (Promotion within same role)

• Assistant Vice President/Business Systems Analyst, Consumer Solutions

  • Sep 2018 - Nov 2019

  Birmingham, Alabama Planned, prioritized, managed and executes projects - Championed the consumer journey to ensure a seamless branch and digital banking experience - Documented and formalized process and procedure to minimize cycle-time to task completion - Engaged business and technology partners for both systematic and manual changes designed to protect and to advocate for both the internal and external customer - Mentored teammates to reach and to embrace full business analysis potential -… Show more Planned, prioritized, managed and executes projects - Championed the consumer journey to ensure a seamless branch and digital banking experience - Documented and formalized process and procedure to minimize cycle-time to task completion - Engaged business and technology partners for both systematic and manual changes designed to protect and to advocate for both the internal and external customer - Mentored teammates to reach and to embrace full business analysis potential - Advocated positive change with a willingness to listen to new ideas while being cognizant of the enterprise ability to absorb change



StoneX Group Inc.

• United States
• Financial Services
• 700 & Above Employee

• Senior Business Analyst/Infrastructure Services

  • Apr 2017 - Sep 2018

  Birmingham, Alabama (Contractor then hired) Evaluated information gathered from multiple sources - Provide business and IT with a detailed analysis of current state, recommendations for change and proposals for a unified view of future operations - Combined technical and business processes from different systems into meaningful and consumable business requirements - Reconciled data conflicts to ensure data integrity in the design and build out of new data repositories - Decomposed high-level… Show more (Contractor then hired) Evaluated information gathered from multiple sources - Provide business and IT with a detailed analysis of current state, recommendations for change and proposals for a unified view of future operations - Combined technical and business processes from different systems into meaningful and consumable business requirements - Reconciled data conflicts to ensure data integrity in the design and build out of new data repositories - Decomposed high-level information into details - Analyzed detailed information from multiple, disconnected systems to design and communicate a holistic approach Show less



Healthgrades

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Senior Business Analyst

  • Aug 2015 - Mar 2017

  Birmingham, Alabama Area Facilitated cross-functional team engagements - Conducted elaboration sessions, created use cases, supporting diagrams and workflows, and managed corresponding review sessions with Engineers, Quality Assurance, Product Owners and Clinical Solution Architecture specific to User Interface and User Experience design/redesign, automated processing of HL7 (inclusive of Patient Administration - ADTs and Results - ORUs) and associated business rules’ engines, adherence to Meaningful Use (MU)… Show more Facilitated cross-functional team engagements - Conducted elaboration sessions, created use cases, supporting diagrams and workflows, and managed corresponding review sessions with Engineers, Quality Assurance, Product Owners and Clinical Solution Architecture specific to User Interface and User Experience design/redesign, automated processing of HL7 (inclusive of Patient Administration - ADTs and Results - ORUs) and associated business rules’ engines, adherence to Meaningful Use (MU) Certification, all within an Agile model for Software Development Lifecycle (SDLC) - Interfaced with clients to define product requests specific to clinical solutions’ applications designed to provide Care Health technicians with the tools to manage patients’ health proactively - Refined Business Analysis Agile processes through training and construction of Confluence spaces via the extraction of information from Elaboration and Construction boards with corresponding JIRA reporting - Created leadership training and coached employees to discover, to hone and to rally their teams around a common vision and and an actionable plan to realize said vision - Conducted competitor and market analysis in order to feed corporate, pragmatic decisions on product creation and enhancements specific to Clinical features, Human Resources educational repository and Web functionality - patient management, patient access, Digital Presence Management (DPM), Content and Learning Management Systems (CMS and LMS respectively) - Produced surveys to gauge users’ responses specific to web-based instructional materials and classroom training; compiled and distributed survey results to upper level management Show less



Regions Bank

• United States
• Banking
• 700 & Above Employee

• Assistant Vice President/Business Systems Analyst

  • May 2014 - Aug 2015

  Birmingham, Alabama Area Created business requirements, designed automated workflows, and conducted corresponding formal review sessions with executive sponsors and stakeholders to ensure the implementation will address business challenges and meet business needs specific to Currency Transaction Reporting (CTR) and Enhanced Due Diligence (EDD) and customer risk rating matrices all within a Waterfall model for SDLC - Represented business requirements on behalf of the line-of-business owner during vendor selection… Show more Created business requirements, designed automated workflows, and conducted corresponding formal review sessions with executive sponsors and stakeholders to ensure the implementation will address business challenges and meet business needs specific to Currency Transaction Reporting (CTR) and Enhanced Due Diligence (EDD) and customer risk rating matrices all within a Waterfall model for SDLC - Represented business requirements on behalf of the line-of-business owner during vendor selection process - Documented functional requirements in response to Financial Crimes Enforcement Network (FinCEN) quality data reviews specific to Currency Transaction Reporting (CTR) and Know Your Customer (KYC) for identifying and verifying the identity of clients - Drafted model documentation for business analytics specific to Anti-Money Laundering (AML), Bank Secrecy Act (BSA) and Office of Foreign Asset Control (OFAC) rules, regulation and compliance to challenge said documentation effectively ahead of the model validation process Show less



Infinity Insurance

• United States
• Insurance
• 500 - 600 Employee

• IT Business Analyst

  • Jun 2013 - Apr 2014

  Birmingham, Alabama Area Planned, executed and closed e-communication project coincident with the First Notice of Loss (FNOL) for Claims - Defined scope of e-communication project to a consolidated list of manageable tasks - Led core team of 8 IT and business resources to perform project work based upon an Agile methodology - Monitored and mitigated project risks to adhere to project timeframe - Created business requirements, use cases, workflow and swim lane diagrams to ensure the implementation would… Show more Planned, executed and closed e-communication project coincident with the First Notice of Loss (FNOL) for Claims - Defined scope of e-communication project to a consolidated list of manageable tasks - Led core team of 8 IT and business resources to perform project work based upon an Agile methodology - Monitored and mitigated project risks to adhere to project timeframe - Created business requirements, use cases, workflow and swim lane diagrams to ensure the implementation would address business challenges and meet stakeholders’ requirements - Presented demonstration of project key functionality to company executives - Analyzed business need and wrote business requirements for service oriented architecture (SOA) and master data management (MDM) solutions - Organized, managed and led IT working teams for SOA and MDM design implementations - Designed requirements for Customer Relationship Management (CRM) to streamline company’s interaction with lead, prospect, current and ex-customers Show less



ISO New England Inc.

• United States
• Utilities
• 400 - 500 Employee

• Senior Business Analyst

  • Feb 2007 - May 2013

  Holyoke, MA Participated in cross-functional team engagements - Coordinated and reviewed test scenarios/test cases for the implementation of new code into production (system conversion) as part of Software Development Lifecycle (SDLC) including manual product testing, regression testing, and business acceptance testing - Assessed and resolved testing issues before production migration - Validated compensation to Market Participants for settlement reconciliation - Created and managed business… Show more Participated in cross-functional team engagements - Coordinated and reviewed test scenarios/test cases for the implementation of new code into production (system conversion) as part of Software Development Lifecycle (SDLC) including manual product testing, regression testing, and business acceptance testing - Assessed and resolved testing issues before production migration - Validated compensation to Market Participants for settlement reconciliation - Created and managed business requirements, use cases, workflow and swim lane diagrams based upon Waterfall methodology - Critiqued and interpreted functional specifications as translated from business requirements for the implementation of Federal Energy Regulatory Commission (FERC) filings - Led group activities and built presentations and training documentation for enterprise business analysis forums (mentoring/networking program for analysts across the company) with basis in the Business Analysis Body of Knowledge (BABOK) - Designed user interfaces and Intranet pages for information dissemination, increased usability and productivity - Created and delivered market specific training materials, including presentations and user guides - Managed the creation and modification of processes/procedures for error correction in business workflow - Performed root cause analysis and quality assurance monitoring - Constructed "front end" queries with input parameters and data exports - Assisted project manager in adherence to project scope via evaluation of business and systems change requests Show less



MassMutual

• United States
• Financial Services
• 700 & Above Employee

• Business Systems Analyst

  • Jul 2001 - Feb 2007

  Springfield, Massachusetts Area Participated in cross-functional team engagements - Created and analyzed queries for the evaluation of company field partners (12+ agencies) and validated their related compensation - Maintained policy and producer information in production support of company field partners - Initiated then gathered security requirements that upheld company protocol - Researched and conducted usability testing for user audience size of 250+ directly impacted individuals - Performed and… Show more Participated in cross-functional team engagements - Created and analyzed queries for the evaluation of company field partners (12+ agencies) and validated their related compensation - Maintained policy and producer information in production support of company field partners - Initiated then gathered security requirements that upheld company protocol - Researched and conducted usability testing for user audience size of 250+ directly impacted individuals - Performed and evaluated unit testing and integrated unit testing and user acceptance testing for customized and standardized applications - Configured and maintained screens for standardized applications - Supervised team of 4 consultants for training and readiness endeavors - Gathered and summarized security functional test results for final documentation and sign-off - Interpreted and performed security requests in support of user acceptance and performance testing - Evaluated and lead defect resolution for specific functionality within core applications Show less



Sylvan Learning Centers

• United States
• Education Management
• 400 - 500 Employee

• Educational Diagnostician and Tutor

  • Sep 2003 - Dec 2006

  Longmeadow, Massachusetts Led tutorial sessions - Instructed and monitored student proficiency in personalized tutoring programs for all grade levels (primary through secondary) including English and English/Spanish - Administered and evaluated tests