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Experience

    • Canada
    • Retail
    • 1 - 100 Employee
    • Store Manager
      • Aug 2020 - Present
    • Canada
    • Retail
    • 1 - 100 Employee
    • Assistant Manager
      • Oct 2018 - Mar 2020

      Customer service, increase client profile - Receiving merchandise, do transfer in/out - Develop sales associates to achieve their target - Inventory - Work with the Store Manager to achieve sales plan - Merchandising according to company standard - Work with Moneris and POS systems Customer service, increase client profile - Receiving merchandise, do transfer in/out - Develop sales associates to achieve their target - Inventory - Work with the Store Manager to achieve sales plan - Merchandising according to company standard - Work with Moneris and POS systems

    • Retail Luxury Goods and Jewelry
    • 100 - 200 Employee
    • Store Manager
      • Jun 2010 - Oct 2017

      Exceeded sales and profit budgets, maximized customer conversation and add on selling results by close monitoring of KPI measurements. - Responsible for planning, coordination and implementation of a store event and promotional calendar. - Communicated, monitored, and achieved the highest standards of customer care. - Recruited, trained, motivated and developed the team to optimize store performance to reflect the brand qualities. Ensured all staff possessed excellent product knowledge and are regularly trained on new merchandise prior to launch. - Responsible for achieving the highest standards of visual merchandising and presentation in line with pre-determined company initiatives. - Ensure that stock levels are regularly reviewed and maintained to maximize sales. - Develop action plans to increase sales, address problem areas and capitalize on trends and identify ways to increase sales through analysis of the store business sales reports.

    • Retail
    • 100 - 200 Employee
    • Store Manager
      • May 1997 - Jun 2003

      Proficient in all area of store operations including sales, hiring, training and development, visual merchandising, cash management and administration. Exceeded sales and profit budgets, maximised customer conversion and adds on selling results. Communicated, monitored and achieved the highest standards of customer care. Develop action plans to increase sales, address problem areas and capitalise on trends and identify ways to increase sales through analysis of the store business sales reports.

Education

  • Learning Institute Manpower Santiago Chile
    Bilingual Executive Secretary with mention in International Bussines
    1976 - 1977

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