Project Manager

• Jun 2022 - Present

IT Project Manager/Licensed Insurance Adjuster

• Sep 2022 - Aug 2023

Currently, I am utilizing my implementation specialization to improve the current administration team and its functions. I am implementing training programs to facilitate faster employee retention and progress. I am also assisting in customer service training, MS Office training, and data analytics guidance and management. I increased employee productivity by 25% by executing an organized system for tracking team members' progress on projects. Furthermore, my ability to build consensus among… Show more Currently, I am utilizing my implementation specialization to improve the current administration team and its functions. I am implementing training programs to facilitate faster employee retention and progress. I am also assisting in customer service training, MS Office training, and data analytics guidance and management. I increased employee productivity by 25% by executing an organized system for tracking team members' progress on projects. Furthermore, my ability to build consensus among executive teams and stakeholders to promote transparency and drive positive change has been repeatedly proven. As a part of this job role, I automate employee productivity reports for CFO and HR manager using Microsoft Excel's data research and pivot table features for data analytics on employee performance. I am assigned with the task of ensuring compliance with local regulations and minimizing potential monetary liability for business through utilization of insurance adjuster license. One of my key tasks is to streamline customer handling by training admin staff on call handling procedures and developing training materials. Provided daily reports to management and insurance companies, containing time-based statistical data on processed and closed claims, enhancing overall performance by 30%. Worked with teams on planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. Effectively monitoring and presenting project updates to relevant stakeholders, clients, or project team members. Set project timelines, monitoring deliverables, updating stakeholders on progress, and providing coaching and support to team members assigned to tasks. Show less Currently, I am utilizing my implementation specialization to improve the current administration team and its functions. I am implementing training programs to facilitate faster employee retention and progress. I am also assisting in customer service training, MS Office training, and data analytics guidance and management. I increased employee productivity by 25% by executing an organized system for tracking team members' progress on projects. Furthermore, my ability to build consensus among… Show more Currently, I am utilizing my implementation specialization to improve the current administration team and its functions. I am implementing training programs to facilitate faster employee retention and progress. I am also assisting in customer service training, MS Office training, and data analytics guidance and management. I increased employee productivity by 25% by executing an organized system for tracking team members' progress on projects. Furthermore, my ability to build consensus among executive teams and stakeholders to promote transparency and drive positive change has been repeatedly proven. As a part of this job role, I automate employee productivity reports for CFO and HR manager using Microsoft Excel's data research and pivot table features for data analytics on employee performance. I am assigned with the task of ensuring compliance with local regulations and minimizing potential monetary liability for business through utilization of insurance adjuster license. One of my key tasks is to streamline customer handling by training admin staff on call handling procedures and developing training materials. Provided daily reports to management and insurance companies, containing time-based statistical data on processed and closed claims, enhancing overall performance by 30%. Worked with teams on planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. Effectively monitoring and presenting project updates to relevant stakeholders, clients, or project team members. Set project timelines, monitoring deliverables, updating stakeholders on progress, and providing coaching and support to team members assigned to tasks. Show less

Licensed Realtor

• Feb 2019 - Aug 2022

Within this job role, I transitioned from unlicensed Real Estate Agent to Licensed Realtor, achieving $2M in property sales within first 12 months of licensure. I was responsible for coordinating with inspectors, lenders, and escrow companies to ensure document submission and issue resolution for 25 closings. It was me who delivered exceptional customer service in more than 20 transactions, serving both sellers and buyers. My key successes for this role are: Secured $2M+ in real… Show more Within this job role, I transitioned from unlicensed Real Estate Agent to Licensed Realtor, achieving $2M in property sales within first 12 months of licensure. I was responsible for coordinating with inspectors, lenders, and escrow companies to ensure document submission and issue resolution for 25 closings. It was me who delivered exceptional customer service in more than 20 transactions, serving both sellers and buyers. My key successes for this role are: Secured $2M+ in real estate sales, using CRM, prioritizing lead follow-up, and delegating administrative tasks. Obtained favorable terms and achieved 90% closure rate on real estate transactions by negotiating contracts as a representative for clients. Established referral network of attorneys, mortgage lenders, and contractors, resulting in average client savings of $50,000 in legal, financing, and rehabilitation costs. Show less Within this job role, I transitioned from unlicensed Real Estate Agent to Licensed Realtor, achieving $2M in property sales within first 12 months of licensure. I was responsible for coordinating with inspectors, lenders, and escrow companies to ensure document submission and issue resolution for 25 closings. It was me who delivered exceptional customer service in more than 20 transactions, serving both sellers and buyers. My key successes for this role are: Secured $2M+ in real… Show more Within this job role, I transitioned from unlicensed Real Estate Agent to Licensed Realtor, achieving $2M in property sales within first 12 months of licensure. I was responsible for coordinating with inspectors, lenders, and escrow companies to ensure document submission and issue resolution for 25 closings. It was me who delivered exceptional customer service in more than 20 transactions, serving both sellers and buyers. My key successes for this role are: Secured $2M+ in real estate sales, using CRM, prioritizing lead follow-up, and delegating administrative tasks. Obtained favorable terms and achieved 90% closure rate on real estate transactions by negotiating contracts as a representative for clients. Established referral network of attorneys, mortgage lenders, and contractors, resulting in average client savings of $50,000 in legal, financing, and rehabilitation costs. Show less

Marketing Project Manager

• Feb 2017 - Feb 2019

During this tenure, I ensured timely completion of deliverables and optimized productivity whilst overseeing projects and executive schedules. It is worth mentioning that I crafted and updated technical support documentation for 10+ product series through collaboration with engineering, tech, copywriters, and graphics team, enhancing accessibility, accuracy, and design. My duties comprised of managing timelines, reporting status updates, monitoring trackers, and ensuring accurate data… Show more During this tenure, I ensured timely completion of deliverables and optimized productivity whilst overseeing projects and executive schedules. It is worth mentioning that I crafted and updated technical support documentation for 10+ product series through collaboration with engineering, tech, copywriters, and graphics team, enhancing accessibility, accuracy, and design. My duties comprised of managing timelines, reporting status updates, monitoring trackers, and ensuring accurate data reporting to management by utilizing project management and data reporting software. My achievements are as follows: Reduced project time-to-market to 27% by managing communication channels and informing teams. Led website rebuild project, developing plan, production timeline, and milestones to ensure timely completion. Developed and executed onboarding procedure for 20+ new employees, achieving 50% increase in productivity. Show less During this tenure, I ensured timely completion of deliverables and optimized productivity whilst overseeing projects and executive schedules. It is worth mentioning that I crafted and updated technical support documentation for 10+ product series through collaboration with engineering, tech, copywriters, and graphics team, enhancing accessibility, accuracy, and design. My duties comprised of managing timelines, reporting status updates, monitoring trackers, and ensuring accurate data… Show more During this tenure, I ensured timely completion of deliverables and optimized productivity whilst overseeing projects and executive schedules. It is worth mentioning that I crafted and updated technical support documentation for 10+ product series through collaboration with engineering, tech, copywriters, and graphics team, enhancing accessibility, accuracy, and design. My duties comprised of managing timelines, reporting status updates, monitoring trackers, and ensuring accurate data reporting to management by utilizing project management and data reporting software. My achievements are as follows: Reduced project time-to-market to 27% by managing communication channels and informing teams. Led website rebuild project, developing plan, production timeline, and milestones to ensure timely completion. Developed and executed onboarding procedure for 20+ new employees, achieving 50% increase in productivity. Show less

Executive Administrative Assistant

• Jun 2015 - Feb 2017

In this role, I ensured accurate expense reconciliation and timely accounting reporting by coding 20+ jobs monthly in QuickBooks. I was assigned with the task of organizing and managing international and domestic travel for employees, reducing CEO's travel time by 20 hours weekly. Some of my key contributions are as follows: Increased productivity to 200% by overseeing all human resources operations for employees. Directed virtual team of 25+ employees, driving 25% efficiency… Show more In this role, I ensured accurate expense reconciliation and timely accounting reporting by coding 20+ jobs monthly in QuickBooks. I was assigned with the task of organizing and managing international and domestic travel for employees, reducing CEO's travel time by 20 hours weekly. Some of my key contributions are as follows: Increased productivity to 200% by overseeing all human resources operations for employees. Directed virtual team of 25+ employees, driving 25% efficiency improvement compared to previous records. Decreased 75% in training time, saved more than $1,000 in labor costs, and enhanced productivity by organizing virtual training sessions for employees. Additional Experience Licensed Realtor, Mari Juliette Real Estate/Coldwell Banker Realty, Pompano Beach, FL Receivables Coordinator, CJS Global, Boca Raton, FL Show less In this role, I ensured accurate expense reconciliation and timely accounting reporting by coding 20+ jobs monthly in QuickBooks. I was assigned with the task of organizing and managing international and domestic travel for employees, reducing CEO's travel time by 20 hours weekly. Some of my key contributions are as follows: Increased productivity to 200% by overseeing all human resources operations for employees. Directed virtual team of 25+ employees, driving 25% efficiency… Show more In this role, I ensured accurate expense reconciliation and timely accounting reporting by coding 20+ jobs monthly in QuickBooks. I was assigned with the task of organizing and managing international and domestic travel for employees, reducing CEO's travel time by 20 hours weekly. Some of my key contributions are as follows: Increased productivity to 200% by overseeing all human resources operations for employees. Directed virtual team of 25+ employees, driving 25% efficiency improvement compared to previous records. Decreased 75% in training time, saved more than $1,000 in labor costs, and enhanced productivity by organizing virtual training sessions for employees. Additional Experience Licensed Realtor, Mari Juliette Real Estate/Coldwell Banker Realty, Pompano Beach, FL Receivables Coordinator, CJS Global, Boca Raton, FL Show less