Agile Sherpa

• Oct 2019 - Present

Project Manager Scrum Master

• Oct 2012 - May 2019

Awarded Leader in Action - 2017. o Facilitated 3+ development teams that are either collocated or distributed globally in Scrum ceremonies. o Coach teams in Scrum and Kanban practices through meetings and activities such as story point estimating and splitting, LEGO Serious Play and retrospective meetings. o Facilitate Finance team in Kanban ceremonies. o Trained HR team in meeting facilitation techniques and practices. o Liaison with Service Delivery departments i.e. Customer Support and Customer Success on cross-team processes such as customer escalations and product defects. o Responsible for Quarterly and Weekly New Hire training in Enterprise Agile Practices Show less

Manager, Customer Support & Services

• Apr 2007 - Jun 2012

o Increased pre-sales webinar process from two weekly sessions to twelve sessions resulting in improved lead qualification and trial engagement. o Developed solution-based training for cloud-based collaboration tools. o Increased pre-sales webinar process from two weekly sessions to twelve sessions resulting in improved lead qualification and trial engagement. o Developed solution-based training for cloud-based collaboration tools.

Sr. Product Manager

• Nov 2000 - Feb 2001

Research market readiness and complimentary software vendors for a new component for the CerTrax product suite. Manage product launch and prepare cross-functional teams for market introduction. Research market readiness and complimentary software vendors for a new component for the CerTrax product suite. Manage product launch and prepare cross-functional teams for market introduction.

Product Manager

• May 2000 - Nov 2000

Launch new integration component for iPortal suite product line. Establish and manage third party vendor relationships complimenting iPortal products. Communicate product plans with sales, product marketing, customer support and management. Launch new integration component for iPortal suite product line. Establish and manage third party vendor relationships complimenting iPortal products. Communicate product plans with sales, product marketing, customer support and management.

Product Manager

• Oct 1999 - May 2000

Manage launch and rollout of bv-Admin products supporting Microsoft Exchange and Novell’s NDS. Responsibilities include product planning and requirements, competitor research, resource tools and training for domestic and international sales teams. Manage launch and rollout of bv-Admin products supporting Microsoft Exchange and Novell’s NDS. Responsibilities include product planning and requirements, competitor research, resource tools and training for domestic and international sales teams.

Product Manager

• May 1997 - Oct 1999

Managed product planning, rollout and launch for products in Enterprise Application Integration (EAI) and Networked Application Management line of business. Responsibilities included market research, customer interviews, product specifications, distribution readiness, sales resource tools and sales training for domestic and international market introduction. Initiated and maintained key partner relationships such as BMC, Clarify, Remedy and Vantive. Managed product planning, rollout and launch for products in Enterprise Application Integration (EAI) and Networked Application Management line of business. Responsibilities included market research, customer interviews, product specifications, distribution readiness, sales resource tools and sales training for domestic and international market introduction. Initiated and maintained key partner relationships such as BMC, Clarify, Remedy and Vantive.