Experience

Computershare UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Sep 2019 - Present

  - Completed continuing education and training programmes for professional development - Answered customer telephone calls promptly to improve on-hold wait times by assisting them with questions and concerns - Managed quality communication, customer support and product representation for each client - Answered inbound calls to address customer inquiries, resolve issues, and provide information on new products and services - Resolved customer issues using strong interpersonal skills and conflict resolution techniques Show less



Summerhill Infant School

• Bristol, England, United Kingdom

• Teaching Assistant

  • Jan 2018 - Sep 2019

  - Supported student learning objectives through personalised and small group assistance to support classroom instruction - Worked with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies - Participated in professional development opportunities and attended in-services and seminars - Performed administrative activities such as taking attendance, making assignments and maintaining student records - Supported student learning objectives through personalised and small group assistance to support classroom instruction - Worked with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies - Participated in professional development opportunities and attended in-services and seminars - Performed administrative activities such as taking attendance, making assignments and maintaining student records



Clyde House Day Nursery

• Bristol, United Kingdom

• Nursery Practitioner

  • Aug 2016 - Jan 2018

  - Utilised in-depth knowledge of safe-guarding to ensure relevant guidelines were implemented and adhered to - Provided outstanding levels of care, receiving continued praise for children's happiness and development - Observed children in line with the national framework to monitor and record their development through the 7 areas of learning in the EYFS - Built positive relationships with parents, communicating comforting daily updates of their child's wellbeing - Utilised in-depth knowledge of safe-guarding to ensure relevant guidelines were implemented and adhered to - Provided outstanding levels of care, receiving continued praise for children's happiness and development - Observed children in line with the national framework to monitor and record their development through the 7 areas of learning in the EYFS - Built positive relationships with parents, communicating comforting daily updates of their child's wellbeing