Patricia Martinez
Senior Website Project Manager at Apartment SEO, LLC at Apartment SEO, LLC- Claim this Profile
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Shannon Spaccarotelli
It’s my pleasure to provide this letter of recommendation for Ms. Patricia Martinez. I’ve had the wonderful opportunity to work with Patricia in several capacities at YP/DexYP, including most recently as her direct manager. In Patricia’s current role as an Operations Manager, she has responsibility for managing a team of Integrated Media Producers. The team’s portfolio includes our business’s most profitable advertising products, including Search/SEO, Display Ads, Multi-media products, and Premium Websites. She has played a key role in the team’s success, leveraging her operations experience and knowledge of systems and advertising products. In addition to the day-to-day management of the team, she has assisted with developing new processes and process enhancements that have resulted in cost savings for our business, as well as improving customer retention. Under her leadership, we have also seen marked improvement in year-over-year Net Promoter Scores (NPS), a standard benchmark for measuring customer satisfaction. Among her strengths in this capacity, she has excelled at cultivating talent within the team and keeping her direct reports motivated and focused during organizational restructuring and uncertainty. When our company was recently acquired, she played a pivotal role in assisting with the transition of work from one Operations center to another, and supported training efforts and other critical transitional activities. Prior to managing the Integrated Media Producer team, I had the opportunity to work with Patricia within our Order Validation and Quality Control team. As her Senior Manager, I watched her professional development and was impressed by her willingness to learn and constantly improve. In this capacity, she was responsible for the validation of orders, which often included direct contact with Sales and other internal partners. Additionally, she was responsible for ensuring quality of our products, which she managed with the highest degree of dedication. Again, in this area, I witnessed significant improvements under her management and leadership. Well respected by her peers and colleagues, she was often called upon to assist with activities well beyond the scope of her role, which she did with great pride and enthusiasm. She was, and continues to be, the
Shannon Spaccarotelli
It’s my pleasure to provide this letter of recommendation for Ms. Patricia Martinez. I’ve had the wonderful opportunity to work with Patricia in several capacities at YP/DexYP, including most recently as her direct manager. In Patricia’s current role as an Operations Manager, she has responsibility for managing a team of Integrated Media Producers. The team’s portfolio includes our business’s most profitable advertising products, including Search/SEO, Display Ads, Multi-media products, and Premium Websites. She has played a key role in the team’s success, leveraging her operations experience and knowledge of systems and advertising products. In addition to the day-to-day management of the team, she has assisted with developing new processes and process enhancements that have resulted in cost savings for our business, as well as improving customer retention. Under her leadership, we have also seen marked improvement in year-over-year Net Promoter Scores (NPS), a standard benchmark for measuring customer satisfaction. Among her strengths in this capacity, she has excelled at cultivating talent within the team and keeping her direct reports motivated and focused during organizational restructuring and uncertainty. When our company was recently acquired, she played a pivotal role in assisting with the transition of work from one Operations center to another, and supported training efforts and other critical transitional activities. Prior to managing the Integrated Media Producer team, I had the opportunity to work with Patricia within our Order Validation and Quality Control team. As her Senior Manager, I watched her professional development and was impressed by her willingness to learn and constantly improve. In this capacity, she was responsible for the validation of orders, which often included direct contact with Sales and other internal partners. Additionally, she was responsible for ensuring quality of our products, which she managed with the highest degree of dedication. Again, in this area, I witnessed significant improvements under her management and leadership. Well respected by her peers and colleagues, she was often called upon to assist with activities well beyond the scope of her role, which she did with great pride and enthusiasm. She was, and continues to be, the
Shannon Spaccarotelli
It’s my pleasure to provide this letter of recommendation for Ms. Patricia Martinez. I’ve had the wonderful opportunity to work with Patricia in several capacities at YP/DexYP, including most recently as her direct manager. In Patricia’s current role as an Operations Manager, she has responsibility for managing a team of Integrated Media Producers. The team’s portfolio includes our business’s most profitable advertising products, including Search/SEO, Display Ads, Multi-media products, and Premium Websites. She has played a key role in the team’s success, leveraging her operations experience and knowledge of systems and advertising products. In addition to the day-to-day management of the team, she has assisted with developing new processes and process enhancements that have resulted in cost savings for our business, as well as improving customer retention. Under her leadership, we have also seen marked improvement in year-over-year Net Promoter Scores (NPS), a standard benchmark for measuring customer satisfaction. Among her strengths in this capacity, she has excelled at cultivating talent within the team and keeping her direct reports motivated and focused during organizational restructuring and uncertainty. When our company was recently acquired, she played a pivotal role in assisting with the transition of work from one Operations center to another, and supported training efforts and other critical transitional activities. Prior to managing the Integrated Media Producer team, I had the opportunity to work with Patricia within our Order Validation and Quality Control team. As her Senior Manager, I watched her professional development and was impressed by her willingness to learn and constantly improve. In this capacity, she was responsible for the validation of orders, which often included direct contact with Sales and other internal partners. Additionally, she was responsible for ensuring quality of our products, which she managed with the highest degree of dedication. Again, in this area, I witnessed significant improvements under her management and leadership. Well respected by her peers and colleagues, she was often called upon to assist with activities well beyond the scope of her role, which she did with great pride and enthusiasm. She was, and continues to be, the
Shannon Spaccarotelli
It’s my pleasure to provide this letter of recommendation for Ms. Patricia Martinez. I’ve had the wonderful opportunity to work with Patricia in several capacities at YP/DexYP, including most recently as her direct manager. In Patricia’s current role as an Operations Manager, she has responsibility for managing a team of Integrated Media Producers. The team’s portfolio includes our business’s most profitable advertising products, including Search/SEO, Display Ads, Multi-media products, and Premium Websites. She has played a key role in the team’s success, leveraging her operations experience and knowledge of systems and advertising products. In addition to the day-to-day management of the team, she has assisted with developing new processes and process enhancements that have resulted in cost savings for our business, as well as improving customer retention. Under her leadership, we have also seen marked improvement in year-over-year Net Promoter Scores (NPS), a standard benchmark for measuring customer satisfaction. Among her strengths in this capacity, she has excelled at cultivating talent within the team and keeping her direct reports motivated and focused during organizational restructuring and uncertainty. When our company was recently acquired, she played a pivotal role in assisting with the transition of work from one Operations center to another, and supported training efforts and other critical transitional activities. Prior to managing the Integrated Media Producer team, I had the opportunity to work with Patricia within our Order Validation and Quality Control team. As her Senior Manager, I watched her professional development and was impressed by her willingness to learn and constantly improve. In this capacity, she was responsible for the validation of orders, which often included direct contact with Sales and other internal partners. Additionally, she was responsible for ensuring quality of our products, which she managed with the highest degree of dedication. Again, in this area, I witnessed significant improvements under her management and leadership. Well respected by her peers and colleagues, she was often called upon to assist with activities well beyond the scope of her role, which she did with great pride and enthusiasm. She was, and continues to be, the
Credentials
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Lucidchart Essentials
LucidSep, 2019- Sep, 2024
Experience
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Senior Website Project Manager at Apartment SEO, LLC
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Jul 2018 - Present
“Apartment SEO is an innovative, full-service digital marketing firm dedicated to serving the needs of the multifamily industry. Our services include Search Engine Optimization (SEO),Digital Ads and PPC Management, Social Media Marketing, Reputation Builder, and Website Design. By specializing in marketing solutions for apartment communities, Apartment SEO is able to plan, execute, track, and report on vital apartment marketing objectives that drive local renters from online to your front door.”
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Website Project Manager at Apartment SEO, LLC
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Jul 2018 - Present
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Implementation Manager
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Jul 2018 - Present
“Apartment SEO is an innovative, full-service digital marketing firm dedicated to serving the needs of the multifamily industry. Our services include Search Engine Optimization (SEO),Digital Ads and PPC Management, Social Media Marketing, Reputation Builder, and Website Design. By specializing in marketing solutions for apartment communities, Apartment SEO is able to plan, execute, track, and report on vital apartment marketing objectives that drive local renters from online to your front door.”
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Customer Success Manager
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2018 - Present
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DexYP
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United States
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Manager - Integrated Media Producer
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Jul 2016 - Present
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Manager - Integrated Media Producer
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2017 - Present
• Oversees order based ad production that assures products such as Search, Video, and Websites. Banners and Tiles are published with meeting creative excellence. • Manages a Producer team model that can be part account manager, project manager, production manager, technical advisor, and creative manager.• Creates and implements team objectives and ensures that they are met with high quality ad production within customer expected time frames. • Creates an environment within Ad Operations that focuses on continuous improvement and world class fulfillment experiences.• Serve as POD’s first line for product and process related inquiries• Oversees inventory management of POD, including: adherence to SLAs, assist with holds/escalations, and partner with Workflow Coordinator to ensure timely assignment of Orders.• Partner with other POD managers to identify training gaps/opportunities, process issues/opportunities, etc. • Monitor calls (live and recorded), lead POD calibrations, and provide coaching and feedback• Monitor/track/report out on performance at a POD- and individual level (once KPIs have been established)• Partner with other POD managers to ensure consistency in processes across the team, including sharing best practices• Develop, implement and promote effective communication techniqueso Contribute to the development of effective communication strategieso Represent the company to clients and sellers enabling a great YP experienceo Produce quality written materials and formal presentations• Manage workplace issueso Manage and evaluate work allocation and workgroup effectivenesso Implement disciplinary and reward procedures• Lead and develop otherso Provide leadership, direction and guidance to the organizationo Maximize performance outcomes & effective work relationshipso Support, participate, and review group and individual development Show less
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YP
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Spain
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Luxury Goods & Jewelry
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Manager, Digital Operation – Order Validation
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Jun 2014 - Present
• Manage day-to-day contract fulfillment and sales support duties including advertiser contract review, verification of contract adherence to YP.com terms & conditions and accuracy of ad campaigns appearing on YP.com • Manage direct reports responsible for support of 500+ Sales reps in 30 offices across the U.S. selling subscription, pay per call, SEM, video ads, and direct mail campaigns • Serve as key point of contact for all stakeholders regarding inquiries on published errors appearing on YP.com listings, invoicing disputes, system enhancement initiatives, reporting requests and best practices for contract submission • Manage organizational efficiency through constant process improvement, employee coaching & development and identifying technological needs • Coordinate fulfillment tasks with cross-functional team such as Billing, Customer Care, Collections, IT, Operations Delivery, SOLO Support and various product fulfillment teams to ensure a positive and seamless customer experience • Coordinate team members, set team priorities, ensure open communication with all stakeholders and promote positive team culture • Responsible for hiring, developing and leading direct reports Show less
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Collection Supervisor
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Jul 2013 - Jul 2016
• Training and Supervising a Team of 10 Collection Representatives• Customer Service-Answering Past due account escalation calls and emails• Call center environment• Responsible for hitting monthly quotas• Screening Calls• Processing Payments• Collecting on delinquent Accounts• Provided information on status, transaction and account activity• Evaluate and suggest appropriate repayment remedies available to accountholders.• Worked effectively with team members to provide a more efficient workflow environment• Answering billing questions• Sales Support• Claims research• Meet deadlines for reports due• Managed Collection Queue Show less
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YP.com
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United States
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Billing Supervisor
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2010 - Present
• Supervised a team of 5 Billing Representatives • Customer Service-Answering escalation calls and emails • Processing Payments • Answering billing questions • Sales Support • Claims research • Supervised a team of 5 Billing Representatives • Customer Service-Answering escalation calls and emails • Processing Payments • Answering billing questions • Sales Support • Claims research
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National Sales Support Manager
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Oct 2000 - Jun 2010
• Training and Supervising a Team of 8 National Sales Support Representatives • Maintenance of the Production Log (CMR Sales Channel & Interactive/Direct Sales Channel) with accuracy & sent to Sales Team in a timely manner. • Follow up on all internal/external emails/phone calls within 24 hours. • Ensure the Sales Support team provides superior Customer Service to the CMRs and Sales Rep • Work with the Sale Support Reps to prioritize incoming IO's, limited inventory, $100K Contracts, Local to National Transfers. • Escalated Customer Service issues as necessary to ensure they are resolved in a timely manner Show less
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