Experience

Wallem Group

• Hong Kong
• Maritime Transportation
• 700 & Above Employee

• Service Desk Executive

  • Aug 2022 - Present



iSupport Worldwide

• Philippines
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Information Technology Help Desk Supervisor

  • Jul 2021 - Jun 2022

  • Leads the team in ensuring timely support the users.• Mentor and train new IT support staff.• Set KPI, objectives and conduct regular review meeting with team members.• Interface between system administration and helpdesk team.• Support day-to-day IT issues/ requests from staffs and managed customers.• Attends meeting with other departments and clients. Handles reports and projects.

• Information Technology Help Desk

  • Aug 2019 - Sep 2021

  • Monitors and responds quickly and effectively to requests.• Provides onsite and WFH support and resolve problems to the end user's satisfaction.• Identify and organize tickets according to priority.• Provide first level contact to customer issues.• Provide first level user support and problem resolution for issues of software, hardware, network communications, and infrastructure.• Prepare computer equipment with required items for operation.• Install, test and configure new workstations, peripheral equipment and software.• Ensures accurate and precise data entry into the inventory system.• Deliver service in line with agreed controls, procedures and SLA.