Account Manager

• Oct 2021 - Present

Your business may be complex, but your content doesn’t have to be. In the ever changing world of Financial Markets, it’s important to have a marketing team that is as adaptive and fluid as the markets themselves. Our team of experts allow you to focus on your strengths, while we build and maintain a digital relationship with your core clients. Your business may be complex, but your content doesn’t have to be. In the ever changing world of Financial Markets, it’s important to have a marketing team that is as adaptive and fluid as the markets themselves. Our team of experts allow you to focus on your strengths, while we build and maintain a digital relationship with your core clients.

Merchandising Manager

• Feb 2021 - Jul 2021

Oversee daily operations of TJ Maxx retail location (including customer and associate experience). Supervise sales floor coordinators and assess merchandising standards. Increase sales and improve store merchandising standards. Mentor new store Operations Manager and provide training in scheduling and onboarding of new associates.

HR/ Operations Manager

• Dec 2019 - Feb 2021

Jointly managed an understaffed and underperforming store, beginning in the middle of the holiday season, to specifically increase store sales and spur improvements. Implemented a new hiring plan in order to meet staffing needs. - Drove competitive sales through strategic and efficient scheduling, while maintaining controllable expenses to plan.

HR/ Operations Manager

• Sep 2018 - Nov 2019

Oversaw daily operation of TJ Maxx retail location (including customer and associate experience), coordinated frontend and backroom; monitored all hiring and scheduling needs. Designed and executed hiring plan for holiday season, strategically saved payroll in order to start the hiring process early and meet staffing goal. - Led the District L&D Backroom Refresh initiative and presented a live unload for all Store Managers and Operations managers. Resulting in efficient and sustainable backroom culture going into the 4th quarter. - Supported district when launching TMS onboarding for new hire orientation by being the “go-to” for support navigating the system.- Surveyed store management and training mentors on the onboarding process; Strategically utilized payroll to start holiday hiring early and meet all staffing goals two weeks ahead of schedule; Resulted in better trained associates for the holiday season. - Reduced shrink indicators through retraining of best practices and explaining individual impact. Show less

Merchandising Manager

• Jul 2017 - Aug 2018

Oversaw daily operation of TJ Maxx retail location (including customer and associate experience), supervised sales floor coordinators and accessed merchandising standards. Promoted 3 associates to Customer Experience Coordinator. Developed, trained and coached associates in the TJX Rewards program. - Drove top rewards to goal in the region for fiscal year by validating ringing sequence.

CFH Assistant Store Manager

• Nov 2016 - Jun 2017

Oversaw daily operation of retail location; supervised Children, Footwear and Home departments. Assigned to store location that struggled operationally. Supported management team and reset the ship from store and Buy Online Pick Up in Store set up and in order to follow best practices and meet store goals.

CFH/OPS Assistant Store Manager

• Nov 2014 - Oct 2016

Oversaw daily operation of retail location; supervised Children, Footwear and Home departments; Coordinated frontend, backroom and customer service areas; Monitored all hiring and scheduling needs. - Successfully launched Buy Online Pickup in Store; new company initiative

Human Resources and Operations Assistant Store Manager

• Jun 2013 - Nov 2014

Oversaw daily operation of retail location; coordinated frontend, backroom and customer service areas; monitored all hiring and scheduling needs. - Succeeded in launching Ship from Store; First wave of stores to launch new company initiative. Were able to provide constructive feedback for a smooth roll-out to the rest of the company. - Mentored three recently placed ASM’s from Manager in Training Program.

Apparel and Accessories Assistant Store Manager

• May 2011 - Jun 2013

Oversaw daily operation of retail location; Supervised apparel and accessories departments. - Created an open and honest environment for associates; increased associate engagement score.

Manager in Training

• Feb 2011 - Apr 2011

Teaching Assistant

• Aug 2008 - Dec 2010

Career Planning I (SLS2301) - Career Resource Center; August 2008- December 2008 Career Planning II (SLS2302) - Career Resource Center; January 2009 - May 2009 Retail Management Seminar (MAR2290) – Director Betsy Trobaugh; January 2010- December 2010 Career Planning I (SLS2301) - Career Resource Center; August 2008- December 2008 Career Planning II (SLS2302) - Career Resource Center; January 2009 - May 2009 Retail Management Seminar (MAR2290) – Director Betsy Trobaugh; January 2010- December 2010

Intern

• Jun 2010 - Aug 2010

- Took on various leadership and management roles - Conducted intern analysis project on e-mail as a form of direct marketing; motivating associates to request email/ creating an e-mail culture o Store email capture increased from 4th place in District to 1st place in District. - Took on various leadership and management roles - Conducted intern analysis project on e-mail as a form of direct marketing; motivating associates to request email/ creating an e-mail culture o Store email capture increased from 4th place in District to 1st place in District.