Experience

Keeks Designer Handbags

• Retail
• 1 - 100 Employee

• Store Manager

  • 2016 - Present

  REVENUE & GROWTH • Continued focus on Revenue Growth Attainment • Store is over 10K sq. ft with $4M in inventory • Increasing monthly sales each month by 30% or more • December 2018, achieved sales of $357K - in revenue / exceeded corporate expectations • 2 largest sales days were Black Friday $27K, highest was 32K in December 2018 • The two biggest sale days of the year was Black Friday and there was a high volume day in December that beat out Black Friday. TEAM MOTIVATION - teamwork makes the dreamwork • Creating individuals to be productive and work as a team. • Working together to meet 1 common goal to achieve and be successful and to help the store succeed. • Ability to mitigate controversies and conflict management with clients and employees. Resulting in continued sales and positive work attitude / ethics. • Motivating the team to reach goals set by me. Corp would list one goal and I would increase the goal. • Creating individuals to be productive and work as a team. ( there is no I in team)Working together to meet one common goal. • Able to handle controversies that occur with displeased customers. Finding a happy solution to make the customer happy but not having a loss for the company. ADMINISTRATIVE • In charge of making sure store was equipped with the correct amount of money for the registers and for the safe. • Completing marketing analysis & trend analysis to be able to target BSA merchandise as per the Owners definition of Best Selling Accessories (BSA) / creating BSA Lists for the Team to use when determining items to purchase based upon demand. • Authorized as a signer on the Chase bank account. Making large deposits of $21k or more on a daily. • Dedication to Keeks 100% of my time, including nights, weekends, my days off, covering when employees don’t come in for work. • Working double shifts to cover bereavement time, and vacations for others. • Never used PTO nor compensation time / sick time. Show less



Rent-A-Center

• United States
• Retail
• 700 & Above Employee

• Sales Coordinator

  • Feb 2016 - Aug 2017

  • Actively pursue new business leads for the company through prospecting • Top performer 9 of 12 months in 2016 on a diverse team of sales professionals • Foster vendor/client relations with small business owners which increases usage rates by over 25% • Mentor new Specialists and Coordinators • Maintain a database of all sales opportunities in SalesForce • Actively pursue new business leads for the company through prospecting • Top performer 9 of 12 months in 2016 on a diverse team of sales professionals • Foster vendor/client relations with small business owners which increases usage rates by over 25% • Mentor new Specialists and Coordinators • Maintain a database of all sales opportunities in SalesForce



AIG

• Amarillo, Texas Area

• Distribution Processing Manager

  • Nov 2007 - Apr 2015

  • Led the processing team to ensure that work is processed timely, accurately and in accordance with standards and regulations • Processed payments to customers achieving 99.8% accuracy during my tenure • Motivated a team of 10 processors to achieve daily, weekly and monthly goals including staffing, training, employee development, goal setting and performance management • Directly responsible for quality control of transactions over $150,000 • Help to establish new performance metrics designed to incent desired behaviors as well as measure outcomes, which increased processing accuracy by 1.2 pp and decreased processing time by 14% • Balanced competing priorities to ensure that all payments were processed on time • Created and updated training manuals for the multiple withdrawals and transactions that took place Show less



AIG

• Team Manager Customer Service Annuity Call Center

  • 2004 - 2007

  • Acted as a subject matter expert by assisting and training employees to build and lead the team.• Responsible for aiding in the process of complex calls for policies such as Regulation 60 New York policies• Communicated across the organization to ensure payment processing calls for information was complete and accurate• Prepared & delivered employee reviews, provided continuous coaching & feedback to support and motivate teams & ensured that all administrative tasks were complete.• Ensured that all transaction and KPI targets were achieved.• Responsible for answering incoming contacts from clients via multiple platforms using multi-line phone system.• Managed outbound/inbound call center teams.• Defined and implemented action plans to support the overall goals of the department. • Ensured that all clients experienced world class service each time they contacted the company. • Ability to work calmly under high pressure and multitask while maintaining accuracy. Show less

• Distribution Team Representative

  • 2001 - 2004

  • Processed policy distributions ensuring accuracy with stringent state and federal regulations• Handled 40+ TSA and 1035 payments daily• Chosen by management to work with more difficult partial and transfer retirement plan rollovers