QA Automation Engineer

• Nov 2021 - Present

• Evaluated automated testing frameworks that integrate with existing development tool set • Defined and implemented use of Katalon Studio automation framework for both API and UI automated regression testing • Implemented performance testing framework using Jmeter to run tests in AWS EC2 containers; simulated 20K concurrent connections to emulate anticipated peak load • Lead all QA efforts, including test planning, release to production process, and story refinement for their web platform that enables artists, athletes and entertainers to engage with their fan base • Identify and communicate risks associated with feature deliverables against committed timelines • Integrate automated API tests using Azure DevOps release pipelines • Troubleshoot and resolve issues during live-streaming and virtual events

Software Quality Assurance Manager

• Sep 2019 - Nov 2021

• Collaborate with local and remote teams to implement and adopt standard testing practices• Drive process improvements to facilitate high-quality releases• Monitor software quality activities across multiple scrum teams to ensure effectiveness and efficiency• Analyze test results and provide feedback and interpretation to production management and staff• Contribute to overall quality process as individual contributor on scrum team• Conduct bi-weekly team meetings to foster open and collaborative team environment• Conduct individual 1-1' s to ensure team alignment and address individual concerns or challenges• Created and implemented API-level test automation• Driving process to automated data creation to ensure reliable repeatable tests as iterative step to test automation• Define individual and team annual goals to facilitate personal and professional growth• Responsible for conducting annual reviews

QA Lead

• Sep 2019 - Jun 2020

• Defined QA strategy (e.g. manual, automated) per application area / feature across multiple scrum teams• Hired, manage and mentor team of quality engineers• Developed on-boarding/training material per scrum team for new team members• Championed integration of quality practices into existing agile team activities• Researched, evaluated and deployed manual and automated tool to support repeatable and reliable testing activities• Responsible for troubleshooting and configuring test case management tool with Jira• Defined and documented standards for test case creation, prioritization, and execution• Focused on improving quality and reliability of software releases through implementation of risk-based testing approach• Defined and documented standards for test case creation, prioritization, and execution• Developed and utilize traceability matrix to determine test coverage and feature stability/quality• Served as scrum master for distributed scrum team• Defined annual quality team objectives to foster professional growth and continue iterative quality improvements across product development organization

Senior Software Quality Automation Consultant

• May 2016 - Jul 2019

Write and execute manual and automated test cases for web-based video conferencing solution Work in distributed agile environment Participate in daily scrums, sprint planning, backlog refinement, and retrospectives Automate test cases in javascript using Selenium 2 Define User Story Acceptance Criteria Collaborate with Product Owner on release readiness Create feature-specific training videos Write and execute manual and automated test cases for web-based video conferencing solution Work in distributed agile environment Participate in daily scrums, sprint planning, backlog refinement, and retrospectives Automate test cases in javascript using Selenium 2 Define User Story Acceptance Criteria Collaborate with Product Owner on release readiness Create feature-specific training videos

Software Automation Engineer/Senior Software Quality Assurance Engineer

• Oct 2014 - May 2016

• Lead Software Automation Team Project • Coordinate project activities across team members • Design and Configure software automation lab • Conduct bi-weekly team presentation on team goals and deliverables • Train team members on implementation of Microsoft Team Foundation Server • Lead Software Automation Team Project • Coordinate project activities across team members • Design and Configure software automation lab • Conduct bi-weekly team presentation on team goals and deliverables • Train team members on implementation of Microsoft Team Foundation Server

SQA Manager / TFS Administrator

• May 2013 - Oct 2014

Install, configure and Administer Team Foundation Server 2012 for multiple development teams Manage security and configuration for TFS Team projects Customize TFS to meet Software Team's project needs Configure and maintain Software Team's Sharepoint portal and team wiki Train development team members on agile development process using Team Foundation Server Responsible for coordination of testing efforts to ensure appropriate test coverage Create and execute functional test cases using Microsoft Test Manager Train team members on test case creation and execution Generate software QA release readiness report for each release Participate in daily scrums, sprint planning, and bug triage

Senior Software QA Engineer

• Apr 2012 - May 2013

• Responsible for TFS server migration, including configuration of application tier, and reporting and analysis services and on new server • Implemented use of Microsoft Test Manager for test plan and test case creation and execution. • Developed C# automation framework for next generation product line. • Responsible for test case creation, execution, and report generation used for PicoSure 510K submission. • Built an application leveraging the TFS APIs to extract test case content, the expected results and the output from test runs. • Responsible for coordination of test efforts across all products.

Sr. Software Quality Assurance Engineer

• Feb 2011 - Mar 2012

• Responsible for Implementing integration and use of Microsoft Test Manager for manual and automated test case management and execution. • Train development and QA team members on use of test case management tool and its integration with TFS source control. • Coordinate testing efforts with off-shore team to ensure appropriate test coverage • Work with development to establish high-level coding guidelines for the automated functional tests written by QA team members. • Work with Release engineering to create build workflows that include product installation in virtual machines and running functional automated tests suites. • Responsible for writing manual and C# functional automated tests. • Participates in daily scrums, sprint planning and sprint retrospective activities throughout the product release life-cycle.

Senior Software QA/Release Engineer

• Feb 2009 - Jan 2011

• Responsible for all phases of testing for a client-server application suite including development and execution of both automated and manual test cases, documenting defects found and regression of fixed defects. • Implemented CruiseControl to streamline and automate build process and provide continuous integration builds across a multiple branches. • Responsible for defining Product Release Criteria, and implementing Test Case Management integrated into defect tracking tools. • Evaluated and prototyped a variety of Obfuscation Tools ultimately recommending Dotfuscator Pro. Implemented obfuscation and integrated it into the nightly build process.

Software Automation Engineer

• Jul 2008 - Nov 2008

Implemented series of unit tests using C# to exercise the APIs of a file virtualization platform. • Developed test cases that provided high-level implementation of API tests. • Implemented tests to programmatically query Active Directory and use it for automated user creation and privilege assignments. • Developed test engine designed to process SMB packet data generated when clients access data on a server. Tests compared data passed in to engine and verified that the packet data maintained correct attributes throughout the transaction process. • Wrote UI tool in C# to more easily generate XML data files that incorporated data from packet traces in WireShark. Resulting XML files were then used by API test engine to exercise SMB requests and responses between client and server.

Sr. QA Engineer

• Mar 2006 - Jul 2008

• Developed set of Test Tool evaluation criteria against which various software automation tools were evaluated. • Wrote comprehensive Automation Test Plan that included the testing strategy, test design, test management, test implementation and test execution. • Solely responsible for configuring automated distributed test environment for platform application. • Project Lead for Recruiting &Scouting 2006 2nd and 3rd Edition, and Recruiting & Scouting 2007 1st Edition, performing a significant amount of the testing. • Represented QA’s interests and provided timely status in cross functional meetings with support, product marketing, documentation and development. • Experience with test case development and the testing of core features such as data replication, asset management, server management, and media capture. • Worked closely with Product Marketing and Support reviewing and refining customer workflows based on product feature set. Work hand-in-hand with support on escalations for a wide variety of issues, and actively participate in the troubleshooting process. • Used Visual Studio Team Edition for testers to develop C# unit test framework that can be run as part of nightly build. Trained to be cross coverage for release engineering. Review engineering specifications to identify potential issues early in the development process.

Sr. SQA Engineer

• 2000 - 2002

• Duties included test tool evaluation and implementation. • Designed and implemented smoke test for Notes version of EmailArchive 2.0. Smoke test included suite of test scripts that reinitialized mail server between each run of the smoke test. • Solely responsible for designing and implementing smoke test suites for both Lotus Notes and Microsoft Exchange versions of EmailXtender 4.4 release. Test suite design and implementation included creation of numerous include files in order to make suites portable and to enable code reuse. Include files contained functions used to query application’s back-end SQL database, subroutines and constants. • Wrote several Visual Basic applications to support smoke test including an application that created configuration file used with smoke test suites. • Worked with development lead engineer to determine what architectural changes needed to be implemented to further automate the product. • Configured Notes and Exchange mail environment to be utilized with testing. Effort included identifying the areas that needed test plans, sizing the effort for a full QA pass of each component of the product as well as the entire product itself. • Responsible for writing and implementing test plans and test cases in Rational Test Manager for EmailXtender and EmailArchive releases. • Configured Lotus Notes server and multiple Exchange server environments for performance lab. • Wrote performance characterization document and ran performance tests for Email Archive 2.0 and EmailXtender 4.3 releases.

Sr SQA Engineer

• 1997 - 2000

• Participated in engineering specification review, test plan development, and software validation of server product • Solely responsible for creating test plan and ActiveX Visual Basic applications used for testing Sync Agent component. • Mentored junior members of team on various aspects of server product. • Identified a design flaw in server product component that initiated additional development review and was subsequently changed. Responsible for leading effort to formalize the Quality Assurance of Satellite Forms 3.5, a handheld application development tool. Effort included identifying the areas that needed test plans, sizing the effort for a full QA pass of each component of the product as well as the entire product itself. • Responsible for configuring Lotus Notes server environment for performance lab and creating automated test scripts used in performance lab. • Responsible for software validation, automated script maintenance and development, and test plan development for several products that synchronize data between personal information managers and hand-held personal digital assistants. • Key contributor to the quality assurance efforts involved in introducing the company's first client-server project, aimed at enterprise-wide management of information. • Configuring multiple Exchange servers for performance testing using Visual Test Scripts. • Supervised testing of testing for e-mail synchronization support. • Spearheaded effort to improve the release note process that helped establish better communication among several functional areas within the company.

QA

• 1994 - 1995