Experience

CommunityBank of Texas N.A.

• United States
• Banking
• 100 - 200 Employee

• Financial Crimes Risk Management - Fraud Analyst

  • Oct 2019 - Present

  Review and disposition all assigned cases or fraud alerts that may be generated by bank transaction monitoring and/or screening systems(s) Investigated various fraud cases in effective and reasonable period of time to adhere to FinCEN filing requirements Report and file Suspicious Activity Reports in accordance to FinCEN in a timely manner in adherence to regulation Proactively interface with customer servicing officers and other bank employees regarding customer… Show more Review and disposition all assigned cases or fraud alerts that may be generated by bank transaction monitoring and/or screening systems(s) Investigated various fraud cases in effective and reasonable period of time to adhere to FinCEN filing requirements Report and file Suspicious Activity Reports in accordance to FinCEN in a timely manner in adherence to regulation Proactively interface with customer servicing officers and other bank employees regarding customer transactions on a daily basis to determine if items are authentic or fraudulent and return within the time-frame to avoid the bank taking a monetary loss Identify and track current fraud trends by reviewing transaction and account patterns Review and assess customer risk ratings Perform negative news searches Review and appropriately act on new, revised or proposed laws, policies and procedures Work reports and databases using established policies and procedures Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns Work closely with internal functions including disputes, recoveries, and compliance Monitor consumer transaction and account activity for potential fraudulent activity, including identity theft, kiting, account take-over, friendly fraud, and other identified risks Effectively communicate with management when investigations are opened to resolve fraud cases Assist with keeping procedures up to date with changes to fraud detection software and evolving fraud threats Assist with special projects Adherence to bank BSA/AML policy and procedures, and professional ethical standards. Analyze large amounts of data to find patterns of fraud and anomalies. Review reports and individual transactions which appear suspicious to uncover possible fraudulent activity

• Fraud Analyst

  • Oct 2019 - Present

  Texas, United States

• Teller Supervisor

  • Jun 2015 - Oct 2019

  Ensure tellers are adhering to banking policies and procedures Perform random teller and vault cash audits quarterly, or as needed Prepare weekly schedules for employees Balance cash accounts along with General Ledger accounts on a daily basis Reviewing and approving transactions over teller delegated authorities including signing of official checks, deposits, and cashed checks Reconciling and filing monthly / daily logs in accordance with banking retention… Show more Ensure tellers are adhering to banking policies and procedures Perform random teller and vault cash audits quarterly, or as needed Prepare weekly schedules for employees Balance cash accounts along with General Ledger accounts on a daily basis Reviewing and approving transactions over teller delegated authorities including signing of official checks, deposits, and cashed checks Reconciling and filing monthly / daily logs in accordance with banking retention schedule Perform lobby / drive-thru teller functions including balancing teller drawers; Accepting and processing account deposits and withdraws, making transfers, issuing official checks, cashing checks for banking customers and/or checks issued to customers, and providing other assistance as requested; Accepting and processing loan payments Maintaining appropriate currency amounts in teller drawer Assist in balancing ATM and research for errors Prepare outgoing cash shipments as well as ordering money for the branch weekly Reviewed operational and security reports to identify possible hazards or security breaches Conducted regular proof work and followed up on chargebacks and deposit corrections. Skills include typing, PC, ability to operate standard office equipment including 10 – key calculator, copier, and fax machine.


Home
• Individual and Family Services
• 300 - 400 Employee
• Stay at home mom

  • Sep 2014 - Jun 2015


BBVA Compass

• Sales & Service Advisor

  • May 2013 - Dec 2014

  Loan officer for all consumer and non-consumer loans via valid NMLS numbers Successful in attaining all annual corporate-mandated consumer, non-consumer, loan, cross-sell and investment referral goals Direct corporate owner interface and customer service Mentor teller staff for all financial transactions and training activities and appointments Customer Relationship Management (CRM) Software Utilize 2day-2week-2month On-Boarding Process Account Resolution and… Show more Loan officer for all consumer and non-consumer loans via valid NMLS numbers Successful in attaining all annual corporate-mandated consumer, non-consumer, loan, cross-sell and investment referral goals Direct corporate owner interface and customer service Mentor teller staff for all financial transactions and training activities and appointments Customer Relationship Management (CRM) Software Utilize 2day-2week-2month On-Boarding Process Account Resolution and Maintenance. Navigated multiple computer systems expertly to handle customers' sales and service needs. Answered in-depth questions about company offerings, service policies and benefits of each plan.

• Associate Manager

  • Mar 2011 - May 2013

  Excellence in customer satisfaction and needs management Successful in attaining all annual corporate-mandated consumer, non-consumer, loan, cross-sell and investment referral goals Direct corporate owner interface and customer service Supervise and mentor teller staff for all financial transactions and training activities and appointments, within parameters of authority delegation Customer Relationship Management (CRM) Software Platform System Utilization and… Show more Excellence in customer satisfaction and needs management Successful in attaining all annual corporate-mandated consumer, non-consumer, loan, cross-sell and investment referral goals Direct corporate owner interface and customer service Supervise and mentor teller staff for all financial transactions and training activities and appointments, within parameters of authority delegation Customer Relationship Management (CRM) Software Platform System Utilization and Training General Ledger - check and balancing.

• Senior Branch Associate

  • Mar 2010 - Mar 2011

  Assisted Branch Manager in keeping inventory levels aligned with objectives. Generated new and repeat sales by providing product and technical information to customers. Functioned well in high-paced and stressful environment. Determined customer requirements and expectations to recommend specific products and solutions. Balanced operational awareness with customer focus. Performed duties in office environment during operating hours. Complied with established internal… Show more Assisted Branch Manager in keeping inventory levels aligned with objectives. Generated new and repeat sales by providing product and technical information to customers. Functioned well in high-paced and stressful environment. Determined customer requirements and expectations to recommend specific products and solutions. Balanced operational awareness with customer focus. Performed duties in office environment during operating hours. Complied with established internal controls and policies. Increased new bank relationships within local community through execution of quarterly promotions.

• Branch Associate

  • Apr 2008 - Mar 2010

  Answered customer inquiries regarding account balances, transaction history, services charges and interest rates. Processed customer transactions promptly, minimizing wait times. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service. Functioned well in high-paced and stressful environment. Able to… Show more Answered customer inquiries regarding account balances, transaction history, services charges and interest rates. Processed customer transactions promptly, minimizing wait times. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service. Functioned well in high-paced and stressful environment. Able to operate quickly and accurately for all transactions within delegated authority with limited guidance Platform System Utilization and Training Navigator Application – account management.