Patricia Grant

General Manager/Customer Service Manager at GlobalPac Alliance
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Contact Information
us****@****om
(386) 825-5501
Location
Marietta, Georgia, United States, GE

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Experience

    • United States
    • Packaging & Containers
    • 1 - 100 Employee
    • General Manager/Customer Service Manager
      • Aug 2017 - Present

      Key Responsibilities and results: • Developed all procedures and policies for new national cooperative of independent packaging manufacturers in sales, customer service, estimating, accounting and system processes. Developed Operations Manual for all procedures and trained staff and partner operations staff in the U.S. in applicable functions. • Developed processes for a major national distributor customer with delivery locations throughout the country as well as establishing the manufacturers and distribution arms that required a high level of compliance that resulted in penalties if all requirements were not met. Developed a training process for the national distributor and trained their staff from multiple locations. Reduced lead times, increased profitability and expanding the overall level of business. • Salvaged a major lost account by taking on client management and assuming responsibility for managing multiple packaging manufacturers and utilizing old inventory to decrease losses. Helped customer eliminate sku’s to reduce inventory and improved prices on larger quantities while increasing profitability of customer by 10% and revenues by 25%. • Assisted and conducted plant and distribution site audits for a major food manufacturer and a leading flooring company to improve packaging line processes and decrease damaged product throughout the entire distribution system. • Secure vendors in all regions of the country to produce packaging for our end users. Responsible for vendor relationships including negotiating terms, improving pricing and building quicker turnaround time. Show less

    • Operations Manager/GM/Sales
      • Jan 2003 - Aug 2017

    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Director of Finance & Administration
      • 1998 - 2003

    • Director of Finance & Administration
      • 1986 - 1997

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