Experience

Home Select

• Spain
• Hospitality
• 100 - 200 Employee

• Senior cluster and key account manager

  • Oct 2021 - Present

  Top seller (bringing 80% of the company's revenue) Commercial Management of a portfolio of 750+ luxury home properties (Corporate & Daily Rentals) aiming for the most pleasant guest experience and the total occupancy developing pricing strategies based on location and seasonality. Management of high-profile corporate international accounts and booking processes, from apartment searching, check-in to check-out, and post-stay feedback. Supervising and following daily incidents during the stays, coordinating with housekeeping and maintenance operations team to resolve problems, and negotiate owner’s and client’s issues in a timely and efficient manner. Show less



Hotel Boutique Can Sastre

• Reception Manager - Direction tasks

  • Apr 2021 - Oct 2021

  • Responsible for handling front office reception and administration duties • Guest service management • Create exceptional guest experiences • Implementation of Sales and Marketing activities • Organization and supervision of the Hotel • Handling greeting guests, booking, Check-in, Check-out, emails, phone, reservations, invoices • Contact with customers and suppliers • Instagram account • Responsible for handling front office reception and administration duties • Guest service management • Create exceptional guest experiences • Implementation of Sales and Marketing activities • Organization and supervision of the Hotel • Handling greeting guests, booking, Check-in, Check-out, emails, phone, reservations, invoices • Contact with customers and suppliers • Instagram account



Hotel Arts Barcelona

• Spain
• Hospitality
• 200 - 300 Employee

• Reservations Sales Agent

  • Oct 2019 - Aug 2020

  •Create daily pick up • Make quotes by email and telephone •Create reservations ensuring guest needs •Use of Marsha •Ensuring maximum guest satisfaction •Adhering to the standards required by the hotel and Marriott International Hotel chain •Use of Opera PMS •Create exceptional guest experiences before guest arrival •Create daily pick up • Make quotes by email and telephone •Create reservations ensuring guest needs •Use of Marsha •Ensuring maximum guest satisfaction •Adhering to the standards required by the hotel and Marriott International Hotel chain •Use of Opera PMS •Create exceptional guest experiences before guest arrival



El Bergantín Menorca Club

• Menorca

• Director's Assistant

  • Jun 2018 - Oct 2019

  After three years as a receptionist I had the opportunity to rank up assisting the director. As it is a small complex, my daily tasks were the ones from reception as well as coordinate the housekeeping and maintenance department, receive bookings and being the team’s supervisor. After three years as a receptionist I had the opportunity to rank up assisting the director. As it is a small complex, my daily tasks were the ones from reception as well as coordinate the housekeeping and maintenance department, receive bookings and being the team’s supervisor.



W Amsterdam

• Netherlands
• Hospitality
• 1 - 100 Employee

• Welcome Desk Agent

  • Sep 2017 - Jan 2018

  Booking Check-in and Check-out Emails, phone, reservations, invoices Booking Check-in and Check-out Emails, phone, reservations, invoices



The Luxury Collection

• United States
• Hospitality
• 200 - 300 Employee

• Concierge and Houskeeping Supervisor

  • Feb 2017 - Jun 2017

  Job rotation in Housekeeping and Front Office, mainly in concierge, as well as Guest Service Centre department and Reception. •Ensuring maximum guest satisfaction •Adhering to the standards required by the hotel and Marriott International Hotel chain •Use of Opera PMS •Create exceptional guest experiences •In Housekeeping supervisor of the team Job rotation in Housekeeping and Front Office, mainly in concierge, as well as Guest Service Centre department and Reception. •Ensuring maximum guest satisfaction •Adhering to the standards required by the hotel and Marriott International Hotel chain •Use of Opera PMS •Create exceptional guest experiences •In Housekeeping supervisor of the team



Wilson Complejo de vacaciones. El Bergantín Menorca Club

• Menorca

• Front desk receptionist

  • Jun 2015 - Aug 2015

  Guest service management Booking, Check-in, Check-out, emails, phone, reservations, invoices Guest service management Booking, Check-in, Check-out, emails, phone, reservations, invoices