Chief of Staff

• Feb 2023 - Present

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Operations Manager

• May 2022 - Jun 2022

As a leader, I managed and provided direction to a highly skilled cross-functional team of 12, responsible for delivering mission-critical, time-sensitive services across customer care, analytics, compliance, and engineering departments. My role involved: Leading key client meetings, developing reports, and monitoring action steps to ensure the timely completion of projects while communicating progress and meeting deadlines. To enhance team efficiency and productivity, I implemented new communication methods and established a client liaison across all departments, resulting in process improvements and better customer satisfaction. I established a cycle of regular 1:1s and performance review meetings to identify individual development and training needs and promote a healthy team culture. Conducting a thorough analysis of the team structure, I provided recommendations for enhancing efficiency and recruited new employees with the necessary skill set to ensure the success of the team. Additionally, I prepared and delivered weekly and monthly progress reports to clients and directors, ensuring transparency and accountability. Show less

Associate - Interim

• Jan 2022 - May 2022

NEL are an NHS consultancy service helping transform services and improve outcomes across the NHS. Worked closely with the Director of Transformation orchestrating special projects for organizational transition • Led information governance, implementing comprehensive new structures and operational processes • Prepared and disseminated sensitive communications regarding covid regulations and vaccine requirements • Researched sector activities conducted an analysis of information, and prepared reports and presentations • Planned and scheduled board and governance meetings, including writing and research projects • Built rapport and liaised with key stakeholders, including public health and NHS England board members Show less

Executive Assistant

• Oct 2019 - Sep 2021

Egon Zehnder is a global leadership advisory firm with 68 offices in 40 countries Delivered extensive support to co-lead of global financial technology in client management and business development working with clients from FTSE, global, and start-up companies • Delivered c-suite & board executive search projects to successful completion, partnering with global clients and colleagues • Planned and managed comprehensive industry events involving 200+ people including organization, logistics, and promotional communications • Managed complex scheduling and correspondence working across multiple time zones • Provided meeting background research and supporting documents including cheat sheets and client packs • Built constructive executive relationships, coordinating highly sensitive and confidential engagements • Active member of the diversity committee initiating and delivering introductory efforts to the London office Show less

Travelling in Asia

• Jan 2019 - Jun 2019

International Marketing & Business Executive

• Sep 2018 - Jan 2019

Representative and liaison to key investors and clients conducting presentations to audiences of 300+ • Led business and marketing planning initiatives and managed interns, supporting cultural integration • Spearheaded consultancy project, conducting university lectures on British economics to approximately 150 students • Delivered academic research on cross-cultural work challenges and formulated improvement recommendation • Developed strategies and action plans to improve perception and grow business including annual content planning • Tracked competitor service and recruitment activities to benchmark competitive employee and client offerings Show less

Executive Assistant to European Sales Director

• Jun 2018 - Sep 2018

Kendu is a global company providing in-store visual solutions for the retail market with international facilities in San Sebastian, London, Singapore, Miami, Chicago and New York. Selected and promoted from London start-up commercial team developing client relationships and entering new markets to incorporate comprehensive support to ensure communication of objectives and delivery by the UK team• Represented the company and built rapport with high-end luxury retail clients in project proposals, contract negotiations, and networking events. Identified opportunities for account expansion and generating new business• Project-managed office relocation, including researching location, contract negotiation, and managing relocation• Tailored marketing and social media communications and created customized reports to analyze repeat client activity• Researched and provided industry reports, analyzed the UK market for changes and identified industry trends• Collaborated with international cross-functional teams of 5–20 people remotely for multinational projects Show less

Executive Assistant to Managing Director for UK & Northern Europe

• Jan 2016 - Jun 2018

Part of the London office start-up commercial team, provided executive support while we scaled operations in the UK developed client relationships & entered into new markets.

Governance Officer & Executive Assistant to Head of Corporate Affairs & Company Secretary

• Jul 2015 - Dec 2015

Homes for Haringey is an Arms Length Management Organisation, managing over 21,000 homes on behalf of Haringey Council. • Provided extensive project support to the corporate leadership team and completed comprehensive administrative functions for the board and committees, including briefings and communications to multiple stakeholders• Maintained statutory records and corporate compliance with Companies House• Organized, facilitated, and documented annual general, board, and committee meetings Show less

Engagement & Communications Officer

• Nov 2013 - Jul 2015

• Led consultation programs for major works improvement, managed a team of 10, consulting with 5000 residents in a multicultural, transient community, and politically sensitive environment• Oversaw and delivered customer communication improvement projects on time and within budget• Managed contractors’ performance and KPIs on communication and consultation• Investigated and completed complex complaint casework, ensuring KPIs were achieved and maintained

Board & Governance Officer

• Jun 2012 - Nov 2013

• Orchestrated and oversaw public election for board members, securing 46% engagement. Designed a six-month marketing and promotional campaign, using face-to-face, print, and digital media outreach. Partnered with an election services agency ensuring a trusted and transparent voting process.• Devised and implemented board training and development and communications plan.• Planned and managed public events, AGMs, board, and committee meetings, including preparing reports, meeting papers, and documentation.• Recognized as a recipient of WOW Award – National Customer Service Award for service to the community. Show less

Personal Assistant to the Director of Finance & Resources

• Nov 2011 - Jun 2012

Governance Administrator

• Aug 2010 - Nov 2011

Administration and Finance Assistant

• Dec 2006 - Apr 2009