Network Analyst Level III

• May 2022 - Present

Network Analyst (II) at tTech Limited

• Apr 2021 - Present

-Voice and Networking projects.

Service Desk Analyst Level 2

• Mar 2019 - Apr 2021

• Resolving Incidents within defined Service Level and Operational Level Agreements.• Provide technical support to Level 1 Service Desk Analysts and Resolution Analysts.• Coordinate with 3rd party vendors and contractors where necessary.• Ensure that the Incidents, Problems and Changes are assigned to the appropriate teams• Escalate Events where necessary• Prepare and analyze SLA/OLA reports• Prepare and analyze Internal and any other reports• Manage and maintain inventory of customer assetsOTHER RESPONSIBILITIES• Participate in projects based on the assigned team role.• Conduct Customer training.• Provide Consultation services to customers for the Telecomm system.• Perform Customer site visits.• Configuration, Installation and troubleshooting of PBX Systems.• Configuration, Installation and troubleshooting of Cisco Switches.

Engineering Consultant

• May 2017 - Mar 2019

Consultant Engineer at the NOC (Network Operations Center) Consultant Engineer at the NOC (Network Operations Center)

Directora Depto. de Telecomunicaciones

• Jan 2016 - May 2017

Auditar y dar seguimiento a los procesos y visitas técnicas, organizar horarios y fechas para diagnósticos o servicios, establecer procesos adecuados bajo altos estándares de calidad. Auditar y dar seguimiento a los procesos y visitas técnicas, organizar horarios y fechas para diagnósticos o servicios, establecer procesos adecuados bajo altos estándares de calidad.