Experience

Thornton Group - Insurance Loss Adjusters

• Ireland
• Insurance
• 1 - 100 Employee

• Technical Operations Executive

  • Jan 2019 - Present

  My role in Thornton and partners is to implement and maintain the policy and strategic direction by managing aspects of the Groups Claims and Adjuster. This runs parallel with concentrating on all issues within the organisation relating to Insurance, Loss adjusting and client care. The role includes supporting and driving the delivery of our service to clients and their policyholders by providing technical support to loss adjusting staff and claims handling staff by-Investigating and resolving queries from clients, staff and policyholders,-Complaint handling-Training in Best practice-Quality Control-Monitoring KPI's-Resolving operational issuesResponsible for ensuring all team members within the organisation handle customers in a professional manner.-Compliance



RSA

• Insurance
• 700 & Above Employee

• Project Manager

  • May 2017 - Dec 2018

  Project lead with RSA on a variety of major projects, including relocation of claims function to include training, telematics, customer engagement and digital claims offering.

• Corporate Claims Manager

  • Aug 2004 - Apr 2017

  Corporate Claims Manager for RSA Household, Travel and Pet policies

• Retail Team Manager

  • Jan 2000 - Dec 2004

  Retail Team Manager dealing with Household and Travel Claims

• Various Roles

  • Sep 1979 - Dec 2000

  Roles included Sales, Underwriting , Event Management, Sales Support Management, Motor/Liability Claims handler and Professional Trainee