Experience

DS Services

• Key Customer Collections

  • Mar 2014 - Present

  Calling customers with past due accounts to collect payments on both closed and active accounts. Sending out invoices, and reconciliations for customers. Taking payments over the phone by check and credit card, also setting up customers to go online to retrieve their own invoices and manage their accounts online. Handle high volume accounts, research and resolve accounts with disputed transactions. Identify and resolve root causes of recurring disputes and delinquent payments. Partner with Key… Calling customers with past due accounts to collect payments on both closed and active accounts. Sending out invoices, and reconciliations for customers. Taking payments over the phone by check and credit card, also setting up customers to go online to retrieve their own invoices and manage their accounts online. Handle high volume accounts, research and resolve accounts with disputed transactions. Identify and resolve root causes of recurring disputes and delinquent payments. Partner with Key Customer Care and Frontline to resolve escalated customer complaints. In addition to proactively contact new customers to make sure accounts were set up correctly. Document all customer interactions and log all activity in performance tracking system. I achieve monthly collection goals and objectives, as well as working on other projects as instructed. Show more Show less



DS Water of America

• Key Customer Service Representative

  • Dec 2012 - Present

  Work on billing, reconciling accounts for customers, take payments. Set up customer locations, service request, exchange equipment, and book orders for delivery. Follow up on deliveries. Process purchase orders. Work on special accounts, and was just added to the PO team, taking calls, and handling emails



Adecco Staffing, USA

• Key Customer Service Representative

  • Aug 2012 - Jan 2013

  Working as a Key Customer Service Representative at DS Waters.



Yancey Bros. Co.

• Accounting Associate

  • Jun 2006 - Apr 2009

• Accounts Payable Associate

  • Sep 2004 - Sep 2006