Experience

Tabs Direct

• Advertising Services
• 1 - 100 Employee

• Account Manager

  • 2008 - Present

  •Responsible for all phases of Agency Accounts, Final Customer Accounts and Non Profit Accounts •Supervised two Account Coordinators •Assessed their workloads to determine job assignments •Trained the coordinators as new accounts boarded •Evaluated the coordinators’ performance •Documented client procedures •Responsible for all phases of Agency Accounts, Final Customer Accounts and Non Profit Accounts •Supervised two Account Coordinators •Assessed their workloads to determine job assignments •Trained the coordinators as new accounts boarded •Evaluated the coordinators’ performance •Documented client procedures



Bowne

• Financial Services
• 200 - 300 Employee

• Sr Client Service Rep

  • 2007 - 2008

  •Responsible for Utility Statement clients as well as Standard Mail clients •For Utility Jobs - Monitor daily production, postage usage, posting of postal paperwork on client web portals, inventory, printing and preparation of FedEx packages •Streamlined and automated internal processing of clients •Responsible for Utility Statement clients as well as Standard Mail clients •For Utility Jobs - Monitor daily production, postage usage, posting of postal paperwork on client web portals, inventory, printing and preparation of FedEx packages •Streamlined and automated internal processing of clients



Alliance Data

• United States
• Financial Services
• 700 & Above Employee

• Training Specialist/Technical Writer

  • 1998 - 2007

  •Provided classroom and hands on training for Presort Sweepers and Hand Sorters •Assisted Director of Client Services on evaluating the work load of Client Service Reps and was back-up when they were out •Performed New Hire Orientations and Focus Groups •Worked closely with OJTs to monitor the progress of new hires •Certified Forklift Operators •Met with Managers in production to determine current training needs and created and implemented the various training programs/classes… Show more •Provided classroom and hands on training for Presort Sweepers and Hand Sorters •Assisted Director of Client Services on evaluating the work load of Client Service Reps and was back-up when they were out •Performed New Hire Orientations and Focus Groups •Worked closely with OJTs to monitor the progress of new hires •Certified Forklift Operators •Met with Managers in production to determine current training needs and created and implemented the various training programs/classes •Completed all appropriate documentation of training program •Documented Standard Operating Procedures, Training Manuals and Work Instructions for the various departments •Documented Client procedures for new clients as they came on board Show less •Provided classroom and hands on training for Presort Sweepers and Hand Sorters •Assisted Director of Client Services on evaluating the work load of Client Service Reps and was back-up when they were out •Performed New Hire Orientations and Focus Groups •Worked closely with OJTs to monitor the progress of new hires •Certified Forklift Operators •Met with Managers in production to determine current training needs and created and implemented the various training programs/classes… Show more •Provided classroom and hands on training for Presort Sweepers and Hand Sorters •Assisted Director of Client Services on evaluating the work load of Client Service Reps and was back-up when they were out •Performed New Hire Orientations and Focus Groups •Worked closely with OJTs to monitor the progress of new hires •Certified Forklift Operators •Met with Managers in production to determine current training needs and created and implemented the various training programs/classes •Completed all appropriate documentation of training program •Documented Standard Operating Procedures, Training Manuals and Work Instructions for the various departments •Documented Client procedures for new clients as they came on board Show less



The Mail Box

• Account Manager

  • 1988 - 1997

  •Responsible for all phases of Agency Accounts and Final Customer Accounts •Responsible for two team members •Provided assistance and guidance to the team members as needed •Assessed each team members’ workload and assigned new clients accordingly •Evaluated the team members’ performance •Conducted daily meetings with the team to discuss status of jobs •Team was awarded several bonuses for being the team that entered the most error free work orders •Worked with clients and… Show more •Responsible for all phases of Agency Accounts and Final Customer Accounts •Responsible for two team members •Provided assistance and guidance to the team members as needed •Assessed each team members’ workload and assigned new clients accordingly •Evaluated the team members’ performance •Conducted daily meetings with the team to discuss status of jobs •Team was awarded several bonuses for being the team that entered the most error free work orders •Worked with clients and USPS when designing new mail pieces •Worked with printers for jobs that were turnkey jobs •Established good working relationships with all departments in the company •Gained client trust and provided follow up on all jobs processed Show less •Responsible for all phases of Agency Accounts and Final Customer Accounts •Responsible for two team members •Provided assistance and guidance to the team members as needed •Assessed each team members’ workload and assigned new clients accordingly •Evaluated the team members’ performance •Conducted daily meetings with the team to discuss status of jobs •Team was awarded several bonuses for being the team that entered the most error free work orders •Worked with clients and… Show more •Responsible for all phases of Agency Accounts and Final Customer Accounts •Responsible for two team members •Provided assistance and guidance to the team members as needed •Assessed each team members’ workload and assigned new clients accordingly •Evaluated the team members’ performance •Conducted daily meetings with the team to discuss status of jobs •Team was awarded several bonuses for being the team that entered the most error free work orders •Worked with clients and USPS when designing new mail pieces •Worked with printers for jobs that were turnkey jobs •Established good working relationships with all departments in the company •Gained client trust and provided follow up on all jobs processed Show less