Experience

Masseuse Massage Chairs

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Sales Team Leader

  • Apr 2022 - 1 year 9 months

  South Melbourne, Victoria, Australia • Lead and manage a team of sales agents to achieve sales targets • Develop and implement sales training programs to enhance the skills and knowledge of sales staff • Monitor sales performance and provide constructive feedback to improve performance • Ensure sales processes are followed and customer satisfaction is maintained • Manage and maintain accurate customer and sales data in the CRM system • Collaborate with other departments, such as marketing and customer service, to… Show more • Lead and manage a team of sales agents to achieve sales targets • Develop and implement sales training programs to enhance the skills and knowledge of sales staff • Monitor sales performance and provide constructive feedback to improve performance • Ensure sales processes are followed and customer satisfaction is maintained • Manage and maintain accurate customer and sales data in the CRM system • Collaborate with other departments, such as marketing and customer service, to improve the overall customer experience • Respond to customer inquiries and resolve any issues or complaints • Identify new business opportunities and support the development of new sales strategies • Attend industry events and network with potential customers and partners • Keep up-to-date with industry trends and market developments to stay ahead of the competition Show less



Masseuse Massage Chairs

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Sales Specialist/2IC

  • Sep 2020 - Feb 2022

  South Melbourne, Victoria, Australia • Assisting customers with their enquires into our massage chair range via Google, Facebook, inbound and during visits to our showroom. • Building rapport with customers through friendly and engaging attitude whilst following a sales script and maintaining high levels of product and customer knowledge and participating in training when needed. • Meeting productivity KPI’s daily • Assisting with the recruiting, hiring and performance management of new agents coming on board. •… Show more • Assisting customers with their enquires into our massage chair range via Google, Facebook, inbound and during visits to our showroom. • Building rapport with customers through friendly and engaging attitude whilst following a sales script and maintaining high levels of product and customer knowledge and participating in training when needed. • Meeting productivity KPI’s daily • Assisting with the recruiting, hiring and performance management of new agents coming on board. • Motivated team to meet individual and monthly sales targets • Designed and implemented new incentive ideas to increase sales performance • Ensured script and call flow was being followed and coached agents on their performance on their calls • Ran weekly coaching sessions, goal setting and KPI check ins with individual agents. •Demonstrated ability to lead, support and provide feedback to enhance and develop a team in a growing environment Show less



Automax

• Automotive
• 100 - 200 Employee

• Auto Loan Broker

  • Dec 2019 - Sep 2020

  Ashwood, Victoria, Australia • Handle all walk-in customers that had test driven a car and now needed to complete a finance application. • Call and convert leads into applications via our Facebook chat, google leads, Facebook, and referral program. • Met sales targets and KPIs monthly and completed monthly reports for Brokers’ commissions. • Met 98% compliance on all deals being settled as accordance to ASIC regulation requirements. • Upselling via our other channels – Warranties, LFI, wheel care and our… Show more • Handle all walk-in customers that had test driven a car and now needed to complete a finance application. • Call and convert leads into applications via our Facebook chat, google leads, Facebook, and referral program. • Met sales targets and KPIs monthly and completed monthly reports for Brokers’ commissions. • Met 98% compliance on all deals being settled as accordance to ASIC regulation requirements. • Upselling via our other channels – Warranties, LFI, wheel care and our referral program Show less



Responsive Lending

• Australia
• Banking
• 1 - 100 Employee

• Customer Service Team Lead

  • Dec 2018 - Dec 2019

  Brunswick, Victoria, Australia • Oversee and motivate a team of 12 employees; made up of Brokers, Settlement officers and customer service agents. • Recruited, selected, onboarded, trained, and mentored new talent. • Working towards and achieving a team goal of 100 settlements within a month. • Made strategic changes to CRM system and all processes to enhance application processes and candidate sourcing. • Demonstrated understanding of company mission and goals and mentored employees in reaching intentions… Show more • Oversee and motivate a team of 12 employees; made up of Brokers, Settlement officers and customer service agents. • Recruited, selected, onboarded, trained, and mentored new talent. • Working towards and achieving a team goal of 100 settlements within a month. • Made strategic changes to CRM system and all processes to enhance application processes and candidate sourcing. • Demonstrated understanding of company mission and goals and mentored employees in reaching intentions aligned with company core values. • Delegated daily tasks to team and ran daily reports on each staff member to ensure applications were being managed efficiently, and that workloads were being effectively achieved. • Supported staff members by addressing concerns and maintaining a positive rapport and culture within team – weekly one on ones, coaching, mentoring. Show less



Money3

• Australia
• Financial Services
• 100 - 200 Employee

• Senior Credit Analyst

  • Aug 2017 - Dec 2018

  Bundoora, Victoria, Australia • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations. • Minimized accounts receivable collections and reconciled customer billings and statements. • Worked as a part of a team of Credit Analysts to assess 8-12 applications a day from external and internal brokers. • Conducted financial assessments on assigned deals. This included calculating serviceability, assessing VEDA files, assessing bank statements, employment and residence… Show more • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations. • Minimized accounts receivable collections and reconciled customer billings and statements. • Worked as a part of a team of Credit Analysts to assess 8-12 applications a day from external and internal brokers. • Conducted financial assessments on assigned deals. This included calculating serviceability, assessing VEDA files, assessing bank statements, employment and residence, and risk assessment on prior accounts. • Met sales targets each month by settling accounts in a timely manner and collaborating with settlement department. • Built rapport with external and internal brokers and dealers. • Completed checklists and loan books at a management standard. Show less



Money 3,

• Senior Broker

  • Jan 2016 - Aug 2017

  Bundoora, Victoria, Australia • Assisting the Team Leader in the day-to-day management tasks of the internal broker team while taking on my role as a Senior Broker. • When the Team Leaders weren’t on the floor, it was my role to run the team. This involved 9am and 4pm huddles daily, onboarding and training new junior brokers entering the team, weekly coaching and work shops on lending criteria and changes within the market.



Money3

• Australia
• Financial Services
• 100 - 200 Employee

• Internal Broker and Customer Service Consultant

  • Apr 2014 - Jan 2016

  Bundoora, Victoria, Australia • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve goals. • Established and maintained current client and potential client relationships by providing exceptional customer service. • Provided support to credit analysis and pre-assessment of client finance applications to assess eligibility. • Utilized phone-based sales to promote relationships with brokers and clients to exceed KPIs and sales targets. • Maintained friendly… Show more • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve goals. • Established and maintained current client and potential client relationships by providing exceptional customer service. • Provided support to credit analysis and pre-assessment of client finance applications to assess eligibility. • Utilized phone-based sales to promote relationships with brokers and clients to exceed KPIs and sales targets. • Maintained friendly email and phone correspondence to assigned customers. • Assisted settlements team to settle deals and procured necessary documentation. • Met sales targets and KPIs monthly and completed monthly reports for Brokers’ commissions. Show less



Whittlesea childcare

• Teacher

  • Jan 2013 - Jan 2014