Experience

REM Waste Management

• United Kingdom
• Air, Water, and Waste Program Management
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2022 - Present



Glimmr

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Manager of Operations

  • Jul 2021 - Present



Jardine Johnstone

• San Remo, Victoria, Australia

• Virtual Office Assistant

  • Apr 2021 - Present



Freelancer

• Scottsdale, Arizona, United States

• Carrier Operations Assistant

  • Jan 2021 - Present



RareJob Philippines, Inc.

• Philippines
• E-learning
• 700 & Above Employee

• English Second Language Tutor

  • Oct 2018 - Present



Versatel Marketing

• Advertising Services
• 1 - 100 Employee

• Lead Generation Specialist

  • Oct 2018 - Jan 2021

  • Health Care/Medicare Sales • Qualify potential health care buyers then connect the call to the licensed agent for further information. • Health Care/Medicare Sales • Qualify potential health care buyers then connect the call to the licensed agent for further information.



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Senior Operations Specialist

  • Dec 2016 - Oct 2018

  • Account: Branded Core Servicing • Customer service for credit card inquiries, billing needs and fraud disputes. • Account: Branded Core Servicing • Customer service for credit card inquiries, billing needs and fraud disputes.



ibex

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Sales and Customer Service Representative

  • Jun 2016 - Nov 2016

  • Account: AT&T Uverse Green • Discuss billing concerns for their combined accounts and pitch a sales offer based on customer’s needs. • Account: AT&T Uverse Green • Discuss billing concerns for their combined accounts and pitch a sales offer based on customer’s needs.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Advisor

  • Aug 2015 - Jun 2016

  • Account: Project Alpha: iOS • Guided troubleshooting over the phone for various iOS products. • Account: Project Alpha: iOS • Guided troubleshooting over the phone for various iOS products.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Learning Lab Mentor | Customer Service Advocate

  • Nov 2014 - Jul 2015

  • Account: Sprint Billing and Sales • Tasked to answer questions about their postpaid account and pitch a sales offer based on the account needs. • Tasked to coach and monitor performance of the assigned 5 nesting agents for 3 weeks prior endorsing them to production. • Account: Sprint Billing and Sales • Tasked to answer questions about their postpaid account and pitch a sales offer based on the account needs. • Tasked to coach and monitor performance of the assigned 5 nesting agents for 3 weeks prior endorsing them to production.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Lead Manager

  • Oct 2012 - Jun 2014

  • Account: AT&T Receivables Managementand American Express Merchant Services• Coach 15 agents weekly and perform qualitymonitoring.• Held team meeting on a weekly or bi-weeklybasis.

• Customer Service Representative

  • Jun 2009 - Sep 2012

  • Account: AT&T Prepaid• Answer questions and performs basic troubleshooting for the customer’s mobilephone.