Experience

Workato

• United States
• Software Development
• 700 & Above Employee

• Manager, Go to Market Technology

  • Mar 2023 - Present

  Singapore Manage a team handling all applications and automations for the Go-to-Market departments of Workato (Sales, Marketing, Customer Success etc)

• Product Owner

  • Feb 2021 - Feb 2023

  Singapore Workato is the operating system for today’s fast-moving business. Recognized as a leader by both Gartner and Forrester, it is the only AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Our mission is to help companies integrate and automate at least 10X faster than with traditional tools and at a tenth of the cost of ownership. Workato is trusted by the world’s top brands and… Show more Workato is the operating system for today’s fast-moving business. Recognized as a leader by both Gartner and Forrester, it is the only AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Our mission is to help companies integrate and automate at least 10X faster than with traditional tools and at a tenth of the cost of ownership. Workato is trusted by the world’s top brands and fastest-growing innovators. I closely work with the different departments to formulate internal business processes. With a team of analysts, I also design, implement, and manage systems and automations to enable and empower the business units.

• Business Systems Analyst

  • Jan 2019 - Feb 2021

  Singapore • Set up internal data integrations that save the company’s employees at least 2 minutes per customer served. • Acts as administrator for the company’s internal systems • Gathers and presents data as needed by different teams

• Training Manager

  • Jan 2018 - Jan 2019

  Singapore • Planned and implemented the training of 15 new hires on support processes and basic use of the Workato platform including the pioneer batch of Product Support Analysts in the Philippines • Formulated and monitored the execution of support processes • Supervised 10 Product Support Analysts handling an average of 1000 user issues and enquiries per month with 88% of ratings given being positive

• Customer Success Manager

  • Oct 2016 - Jan 2019

  Singapore • Aided over 30 current and prospective clients in creating data integration solutions on the Workato platform • Handled and resolved an average of 400 user issues and enquiries per month, with 93% of ratings given being positive



ASEAN Youth Organization

• Indonesia
• Non-profit Organizations
• 100 - 200 Employee

• Director of Programs and Events (Singapore)

  • Aug 2020 - Aug 2021

  Singapore



United Women Singapore

• Singapore
• Non-profit Organizations
• 1 - 100 Employee

• Salesforce Administration Volunteer

  • Feb 2018 - May 2019

  Singapore • Set up and act as administrator for the organization’s Salesforce account • Create reports and dashboards for data visualization for the organization



United Nations Volunteers

• Germany
• International Affairs
• 700 & Above Employee

• Grant Research Volunteer

  • Sep 2017 - Dec 2017

  • Researched and compiled information on 10 potential grant opportunities for the Niños de Guatemala



Zidisha Inc.

• Financial Services
• 1 - 100 Employee

• Client Services and Accounting Intern

  • Feb 2017 - Sep 2017

  Singapore • Communicated with clients in Ghana, Kenya, and Zambia to assist them in their accounts and loans with the organization • Aided in the management and reconciliation of the accounts of the organization across 5 countries



Asian Institute of Management

• Philippines
• Higher Education
• 300 - 400 Employee

• Research Intern

  • Feb 2016 - May 2016

  • Contributed to 5 publications and reports of the Policy Center regarding economic trends and forecasts - World Competitiveness Yearbook - Female economic participation within ASEAN countries - Contribution of different industries to Philippine GDP and employment, and data on the employment and pay of overseas Filipino workers - Presentation on the current status of the Philippine economy. - Paper on Shared Prosperity. • Conducted research on data and other literature and… Show more • Contributed to 5 publications and reports of the Policy Center regarding economic trends and forecasts - World Competitiveness Yearbook - Female economic participation within ASEAN countries - Contribution of different industries to Philippine GDP and employment, and data on the employment and pay of overseas Filipino workers - Presentation on the current status of the Philippine economy. - Paper on Shared Prosperity. • Conducted research on data and other literature and helped write sections of the publications and reports Show less