Experience

Wiener Residenz Orchester Veranstaltungs GmbH

• Austria
• Events Services
• 1 - 100 Employee

• Abendspielleiterin

  • Sep 2023 - Present



DICE

• United Kingdom
• Entertainment Providers
• 300 - 400 Employee

• Fan Support Agent

  • Jun 2022 - Dec 2022

  -Receiving and dealing with all initial customer communications by email and channels. -Helping customers with pre and post-purchase issues. -Analysing and resolving complaints. -First point of contact for German operational queries -Receiving and dealing with all initial customer communications by email and channels. -Helping customers with pre and post-purchase issues. -Analysing and resolving complaints. -First point of contact for German operational queries



Big Potato Games

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Customer Service Administrator

  • Sep 2021 - Feb 2022

  -Processing replacement and marketing orders -Administering German sales channels -Translating social media and marketing content -Dealing with email and channels of communication -Logging feedback from customers -Tracking courier deliveries -Processing replacement and marketing orders -Administering German sales channels -Translating social media and marketing content -Dealing with email and channels of communication -Logging feedback from customers -Tracking courier deliveries



Mountain Warehouse

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Advisor -German Speaking

  • Sep 2018 - Sep 2021

  -Receiving and dealing with all initial customer communications by phone, email and channels -Assisting with translations of website content -Administering German sales channels and shortages -Receiving and dealing with all initial customer communications by phone, email and channels -Assisting with translations of website content -Administering German sales channels and shortages



Deichmann

• Germany
• Retail
• 700 & Above Employee

• Sales Assistant

  • Oct 2017 - Jun 2018

  -Assisting customers on the shop floor -Serving customers at checkouts -Controlling and managing stock -Assisting customers on the shop floor -Serving customers at checkouts -Controlling and managing stock



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Nov 2016 - Oct 2017

  -Assisting customers on the shop floor -Serving customers at checkouts -Controlling and managing stock -Assisting customers on the shop floor -Serving customers at checkouts -Controlling and managing stock



Pret A Manger

• United Kingdom
• Retail
• 700 & Above Employee

• Team Member

  • Feb 2016 - Aug 2016

  -Managing cash and payment systems -Involved in stock control and management -Preparing beverages under company procedures and policies -Managing cash and payment systems -Involved in stock control and management -Preparing beverages under company procedures and policies