Experience

ADAPTATION

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Technical Writer

  • Nov 2019 - Present



private

• Remote

• Remote/On-site Contract Technical Writer

  • Jan 2009 - Nov 2019

  * Work with clients to assess documentation needs. * Experience creating Training Materials, Help Systems, Service Manuals, User Guides, and System Requirements. * Create new documentation and update existing documentation via interviews with Subject Matter Experts, legacy documents, and hands-on experience. * Experience in the areas of Radio, TV, Print, Internet, Health Care, Computer Hardware/Software, and Website content development. * Work with clients to assess documentation needs. * Experience creating Training Materials, Help Systems, Service Manuals, User Guides, and System Requirements. * Create new documentation and update existing documentation via interviews with Subject Matter Experts, legacy documents, and hands-on experience. * Experience in the areas of Radio, TV, Print, Internet, Health Care, Computer Hardware/Software, and Website content development.



FCB Global

• United States
• Advertising Services
• 700 & Above Employee

• Senior Writer/Technical Writer

  • 2007 - 2008

  * Wrote video scripts and print ads for the launch of new computer software. * Created direct mail pieces to increase sales for various accounts. * Assisted teams with the creation of client presentations. * Wrote video scripts and print ads for the launch of new computer software. * Created direct mail pieces to increase sales for various accounts. * Assisted teams with the creation of client presentations.



Siemens\Bayer HealthCare

• Information Design Specialist (Contract)

  • 2004 - 2007

  * Worked with project team to shorten the project lifecycle for software releases. * Wrote various documentation; from high-level release notes to detailed service instructions. * Met with subject matter experts to gather product information for the specified audience. * Leveraged existing documents and hands-on opportunities to increase knowledge of subject. * Worked with project team to shorten the project lifecycle for software releases. * Wrote various documentation; from high-level release notes to detailed service instructions. * Met with subject matter experts to gather product information for the specified audience. * Leveraged existing documents and hands-on opportunities to increase knowledge of subject.



Datascope Corporation

• Technical Writer

  • 2002 - 2004

  * Worked with all levels of the project lifecycle for a new product launch. * Collaborated with project managers to define the documentation necessary for launch. * Worked under tight deadlines with Software Engineers to develop software requirements. * Worked with all levels of the project lifecycle for a new product launch. * Collaborated with project managers to define the documentation necessary for launch. * Worked under tight deadlines with Software Engineers to develop software requirements.



Apogee Networks

• Technical Writer

  • 2001 - 2001

  * Shadowed developers to gain a better understanding of the mechanics of the system setup. * Designed procedures for network setup of UNIX boxes, servers, and routers. * Created online and hard copy documentation for users of proprietary financial software. * Shadowed developers to gain a better understanding of the mechanics of the system setup. * Designed procedures for network setup of UNIX boxes, servers, and routers. * Created online and hard copy documentation for users of proprietary financial software.



DoubleClick, Inc

• Technical Writer

  • 1998 - 2000

  * Learned complex Internet applications and data center interface to create documentation - including marketing collateral, theoretical papers, operator guides, and service manuals. * Liaison with the Engineering, Training, and QA departments to better understand Web based technologies and the tools necessary for expansion (for example HTML and XML). * Learned complex Internet applications and data center interface to create documentation - including marketing collateral, theoretical papers, operator guides, and service manuals. * Liaison with the Engineering, Training, and QA departments to better understand Web based technologies and the tools necessary for expansion (for example HTML and XML).



Simmons Market Research Bureau

• Product Manager

  • 1995 - 1998

  * Instructional design of training materials for proprietary market research software. * Provided technical support, software training, and theoretical training for clients in individual, small, medium, and large class environments. * Managed, distributed, and supported third party providers with updated software releases. * Instructional design of training materials for proprietary market research software. * Provided technical support, software training, and theoretical training for clients in individual, small, medium, and large class environments. * Managed, distributed, and supported third party providers with updated software releases.



Young & Rubicam

• United States
• Advertising Services
• 700 & Above Employee

• Media Assistant

  • 1992 - 1994

  * Assisted Media department with various tasks and presentations. * Assisted Media department with various tasks and presentations.



Cigna New Zealand

• Insurance
• 700 & Above Employee

• Executive Assistant (Contract)

  • 1992 - 1992

  * Assisted the VP of Marketing with the development and implementation of the CAP program. To improve customer satisfaction and problem resolution. * Assisted the VP of Marketing with the development and implementation of the CAP program. To improve customer satisfaction and problem resolution.



ESPN

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Receptionist (Contract)

  • 1991 - 1991

  * Assisted in Human Resources during the automation of the department. * Assisted in Human Resources during the automation of the department.