Experience

NTT Training

• United States
• Education Management
• 1 - 100 Employee

• National Account Manager

  • Oct 2018 - Present

  Experienced sales professional responsible for selling National Technology Transfer skill-based training to territory and/or key accounts. The selling process includes developing new business in defined regional location and/or key accounts, as well as growing existing customer base. Role includes determining client needs, developing specific strategies for each account and/or territory, and effective collaboration with internal staff to ensure the delivery of superior products and customer service.• Create new sales opportunities by contacting potential clients• Build and cultivate existing client relationships by proactively maintaining communication in and out of buying cycles • Develop and implement strategic account and territory plans that facilitate revenue growth. • Create presentations, quotes, and proposals• Conduct conversations with C-Level executives to discuss business opportunities



Starz

• United States
• Entertainment Providers
• 700 & Above Employee

• Account Manager

  • Jul 2007 - Apr 2017

  Led the execution and implementation of successful sales programs and provided leadership on strategic account plans to exceed revenue targets. • Led sales strategy to improve product knowledge and in turn, increase of sales pitch frequency resulting in sales performance increase of 85%. • Recognized industry trends from the client and consumer perspectives, while integrating this information and resources into sales strategy then created innovative sales and marketing plans to generate demand for STARZ.• Identified and capitalized on new growth opportunities by leveraging relationships to open doors and achieve sales objectives. Met with, built, and maintained executive level relationships at the corporate level as well as senior sales relationships across multiple segments to ensure product and service differentiation among top competitors, resulting in products sold between 30% and 50% higher than comparable goods and services. • Managed sales forecasts, product inventory (programming), and supply chain to ensure incremental improvements in sales performance, facilitating the ability to implement swift changes in strategy. • Acted as a primary point of contact in establishing approachable and supportive communications with affiliate leadership, call centers, and sale representatives to encourage and sustain effective affiliate relationships.• Applied and delivered specific training and sales incentive programs to boost customer service job knowledge and penetration of video programming services.



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Marketing Specialist | Operations Manager | Operations Supervisor

  • Sep 1999 - Jun 2007

  Created training and communication content related to Dish Network Retention Group, particularly for customer service area. Collaborated with entire management team to drive performance while maintaining exceptional moral.• Conceptualized and implemented the training messaging to ensure retention of existing subscriber base, including design, drafting, routing, and content messaging. • Brainstormed, conceptualized and launched companywide incentives designed to drive improved customer retention results.• Supported, consulted and collaborated with various business groups to ensure the appropriate knowledge transfer regarding Customer Retention programs and/or initiatives designed to help the entire enterprise to meet marketing goals and objectives. • Partnered with peers and management to provide support for customer service representatives, allowing for the development of new techniques in improving results within the Customer Service Center.