Experience

Emjay

• United States
• Retail
• 1 - 100 Employee

• Fleet Supervisor

  • Nov 2021 - Present



Caliva.com

• Brisbane, California

• Customer Service Rep./ Dispatch

  • Jan 2019 - Present

  Arbitrate 200 to 300 delivery-specific customer service calls monthly Facilitate digital customer service including live chat and online orders Manage remote delivery dispatch Arbitrate 200 to 300 delivery-specific customer service calls monthly Facilitate digital customer service including live chat and online orders Manage remote delivery dispatch



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2013 - Dec 2018

  Arbitrated 700 to 1,000 inbound customer service calls monthly. Acquired and fostered 5 corporate accounts, including MGM Hotels, resulting in 500+ units sold quarterly Established and managed new/ existing customer accounts, both corporate and residential Promoted to technical lead after one year at company where I was responsible for remote customer technical troubleshooting for 16+ Nespresso machines and equipment Navigate any and all customer billing issues (e.g. updating credit card information, processing payments, researching unique billing problems for customers, etc.) Respectfully escalate c inquiries and issues to proper management, if not able to resolve Maintain up-to-date knowledge of department procedures and promotional offers Show less