Account Manager

• 2015 - Present

Account Coordinator

• 2014 - 2015

Monitor and facilitate the transporting and production of glass for a $5.2 billion global packaging manufacturer at all steps along the supply chain Work closely with customers, account managers, production planning, shipping departments, warehouses, transportation and vendors to plan and meet customers' glass forecasts and deliveries..,Generate reports to ensure optimal communication and expedient problem resolution. Troubleshoot all issues pertaining to quality and timely production, customs issues and delivery of glass for large distributors and wineries in Napa and Sonoma as well as Oregon, Washington and Western Canada. SKILLS Impeccable written and verbal communications skills, attention to detail, organized and focused, independent and a team player. years of experience in outside and inside sales, marketing, client services, customer success, computer proficiency, experience with SAP, Certified in Hubspot Inbound Marketing, Challenger Messaging and Salesforce.com sales tool

Customer Success Manager

• Apr 2007 - 2012

• Facilitated the production of KFBK’s The Living Well Network radio show for a Media Production company. • Managed audio and video projects for existing clients while also obtaining new clients through outside sales and inbound marketing.• Worked closely with Web developer to create and design the website. .Delivered superior service to our 1000 clients. • Maintained and improved operations by implementing changes, innovative marketing and sales strategies, identifying and resolving operational issues, preparing and completing action plans • Planned events and projects such as trade shows and health fairs for senior citizens in the greater Sacramento area. • Improved customer service results quality process, genererated detailed client reports using Microsoft programs.● achieved a 10% increase in listenership to KFBK for their Seniors-oriented radio show 2009-2010.. ● Increased revenue for SoundStrategies by implementing the Living Well Network online and face-to-face sales using inbound Marketing tools and techniques

Mortgage Sales Assistant

• 2002 - 2006

Sales Assistant to a $1,000,000 per year producer.. Coordinated serving the client base, bringing in new clients, amassing and processing requisite documentation, working closely with clients, banks, funders, appraisers,and title companies to close and fund loans on a daily basis Calculated mortgage costs and interest rates for large numbers of first-time buyers in a time-sensitive, high-pressure industry. Consistently met deadlines for all projects. Accomplishments ● Contributed to achieving consistent monthly revenue in excess of $50,000 using SEO and Inbound Marketing● Attained my bonus each month, based on sales revenue SKILLS Impeccable written and verbal communications skills, attention to detail, organized and focused, independent and a team player. years of experience in outside and inside sales, marketing, client services, computer proficiency, experience with SAP and Salesforce.com sales tool

Service Assistant

• 1997 - 2002

Processed claims for a privately held insurance consulting and brokerage firm. Implemented and serviced fringe benefit programs, employee insurance verification, resolved benefit issues. Facilitated open enrollments bi-annually and client renewals each year. Called on customers on a weekly basis to ensure thorough communication and positive relationships.Consistently achieved 95% client retention and increased annual revenue Processed claims for a privately held insurance consulting and brokerage firm. Implemented and serviced fringe benefit programs, employee insurance verification, resolved benefit issues. Facilitated open enrollments bi-annually and client renewals each year. Called on customers on a weekly basis to ensure thorough communication and positive relationships.Consistently achieved 95% client retention and increased annual revenue