Experience

CLICO Credit Union

• Trinidad and Tobago
• Financial Services
• 1 - 100 Employee

• Senior Member Services Representative

  • Apr 2021 - Present

  The role involves ensuring timely and complete resolution of member requests, queries, and complaints, managing and redirecting telephone calls in an efficient and professional manner, processing and approving waivers, approving/overriding requests for withdrawals and transfers from various accounts, handling Home Banking requests, resetting and unlocking member accounts, reviewing and approving new membership applications and share withdrawals, escalating complaints and member issues to management, performing relief duties for MSR/Manager as needed, and any other duties assigned by the CEO or their designee. Show less

• Member Service Representative

  • Nov 2015 - Apr 2021

  Maintaining courtesy and professionalism in interactions with members, promoting products and services, assisting with online credentials and resetting passwords, opening new accounts/updating current membership accounts, following up on outstanding documents for loan processing, assisting with completing loans at the kiosk, assisting with transactions in the lobby, receiving incoming mail and documents/envelopes related to loan or membership applications, functioning in a relief capacity within the team, and completing any other duties as directed by the CEO or their representative. Show less



Petit Valley Government ECCE

• Office Assistant

  • 2013 - 2015



Ministry Of Planning & Sustainable Development

• Survey Verifier/ Data Editor

  • 2011 - 2012



Ministry Of legal Affairs

• Clerical Assistant

  • 2010 - 2011



Ministry of Labour and Small and Micro Enterprise Development

• Clerical Relief Officer

  • 2009 - 2010