Interface Application Analyst III

• Jan 2019 - Present

Epic HIM + ClinDoc Activation Consultant (Nordic Consulting)

• Nov 2017 - Nov 2017

Provided ‘at the elbow’ Epic HIM + ClinDoc support for the hospital GO-LIVE (V2017) Provided ‘at the elbow’ Epic HIM + ClinDoc support for the hospital GO-LIVE (V2017)

Epic HIM/Identity Analyst (Clinical Path Consulting)

• Jun 2017 - Oct 2017

• Analyzed and resolved HIM incidents and changes for ROI, Deficiency Tracking, and Coding. (V2015) • Revised 3 Coding WQs to prevent accounts from going into regular WQs before charging was completed. • Revised SmartTexts and SmartPhrases for fax cover sheets and Coding Query messages. • Build print Groups from SmartForms, to include them in ROI Release reports. • Built HIM Deficiency workflow for Radiology and Cardiac Studies, and for OB delivery. Presented the new deficiencies and workflow to the HIM Facilitators and Managers from District hospitals for training and approval. • Optimized ROI reports to reduce redundancy. Show less

Epic HIM Analyst (Boston Services LLC)

• Nov 2016 - Feb 2017

• Analyzed and resolved HIM Coding issues during post-go-live stabilization and optimization (V2015) • Coding work queue rule and access revisions, Interim Billing and Simple Visit Coding configuration, Productivity reports, ED Profee charging, User security, Institutional accts, • Analyzed and resolved HIM Coding issues during post-go-live stabilization and optimization (V2015) • Coding work queue rule and access revisions, Interim Billing and Simple Visit Coding configuration, Productivity reports, ED Profee charging, User security, Institutional accts,

Epic Activation Consultant (Divurgent)

• Sep 2016 - Oct 2016

• Provided ‘at the elbow’ Nursing and Physician support in the Surgical ICU for ClinDoc issues for the hospital GO-LIVE (V2015) • Provided ‘at the elbow’ Nursing and Physician support in the Surgical ICU for ClinDoc issues for the hospital GO-LIVE (V2015)

Epic HIM Consultant (CSI)

• Aug 2016 - Sep 2016

• ARL – Application Report Lead for HIM and Identity Reports implementation build (V2014) • In 5 weeks I completed of analysis and build of 70% of the overall HIM RWB reports. • ARL – Application Report Lead for HIM and Identity Reports implementation build (V2014) • In 5 weeks I completed of analysis and build of 70% of the overall HIM RWB reports.

Epic HIM Analyst (TekSystems)

• Jun 2016 - Jul 2016

• Analyzed and resolved issues during post-go-live stabilization and optimization (V2015) • Developed strategy and revised reports for Coding query follow-up. • Investigated Data Integrity issues for registration conversion • Analyzed and resolved issues during post-go-live stabilization and optimization (V2015) • Developed strategy and revised reports for Coding query follow-up. • Investigated Data Integrity issues for registration conversion

Epic ClinDoc and HIM Analyst (Coddington Group)

• Mar 2016 - Jun 2016

• Analyzed and resolved ClinDoc build and test incidents during deployment for St Elizabeth Hospital GO-LIVE (V2012) • Built the batch configuration for BCA downtime reports for all Inpatient and ancillary departments • Coordinated the revision of an HOV Nutrition Department to be an HB Ambulatory dept. • Analyzed and resolved ClinDoc build and test incidents during deployment for St Elizabeth Hospital GO-LIVE (V2012) • Built the batch configuration for BCA downtime reports for all Inpatient and ancillary departments • Coordinated the revision of an HOV Nutrition Department to be an HB Ambulatory dept.

Epic ClinDoc Analyst (Leidos Health)

• Feb 2016 - Feb 2016

• Analyzed and configured QRDA Meaningful Use measures, for the hospital GO-LIVE (V2015) • Analyzed and configured QRDA Meaningful Use measures, for the hospital GO-LIVE (V2015)

Epic ClinDoc go live support (Leidos Health)

• Sep 2015 - Oct 2015

• Provided ‘at the elbow’ Nursing and Physician supporting UCI and Med/Surg units for ClinDoc issues for the hospital GO-LIVE (V2014) • Provided ‘at the elbow’ Nursing and Physician supporting UCI and Med/Surg units for ClinDoc issues for the hospital GO-LIVE (V2014)

Epic ClinDoc Consultant (Leidos Health)

• Jul 2015 - Sep 2015

• Analyzed and resolved inpatient ClinDoc issues for 2 groups of hospital GO-LIVES (V2014)• Built and revised SmartText Procedure notes for live and pre-live hospitals.• Analyzed and revised Flowsheets, RWB Reports, Patient Lists, Notes tabs, and OB status change batches

Epic HIM Consultant (Leidos Health)

• Apr 2015 - Jul 2015

• Analyzed and revised RWB Deficiency reports and HIM Dashboards for live and pre-live hospitals.• Analyzed L&D Navigators to identify source fields for the Birth Certificate Report.• Analyzed and resolved HIM issues for Hospital and Urgent Care clinic GO-LIVES (V2014)

Epic HIM Consultant (Leidos Health)

• Feb 2015 - Apr 2015

• Leveraged advanced Epic HIM knowledge to optimize Ambulatory Legal Medical Record (LMR) Reports. (Epic v2012). • Supported Ambulatory HIM production support and resolved Chart Correction tickets. • Analyzed document scanning workflow in preparation for conversion from ChartMaxx to McKesson DCS/QCI. • Leveraged advanced Epic HIM knowledge to optimize Ambulatory Legal Medical Record (LMR) Reports. (Epic v2012). • Supported Ambulatory HIM production support and resolved Chart Correction tickets. • Analyzed document scanning workflow in preparation for conversion from ChartMaxx to McKesson DCS/QCI.

Epic HIM Analyst (Culbert Healthcare Solutions)

• Jun 2014 - Aug 2014

• Leveraged advanced Epic HIM knowledge to optimize Inpatient Legal Medical Record (LMR) Reports. (Epic v2012). • Leveraged advanced Epic HIM knowledge to optimize Inpatient Legal Medical Record (LMR) Reports. (Epic v2012).

Epic HIM Analyst (contractor)

• Dec 2013 - May 2014

• Administered production support and resolved incident tickets for HIM v2012. • Created Deficiency and Chart Review PSE changes for Meaningful Use: Legal Lockup and Transition of Care. • Managed and directed the revision of LMR Reports for Optimization. • Strategically revised Deficiency Letters to filter list by custom date ranges. • Administered production support and resolved incident tickets for HIM v2012. • Created Deficiency and Chart Review PSE changes for Meaningful Use: Legal Lockup and Transition of Care. • Managed and directed the revision of LMR Reports for Optimization. • Strategically revised Deficiency Letters to filter list by custom date ranges.

Epic HIM Analyst (CSI)

• Aug 2013 - Nov 2013

• Tested Epic HIM v2012 for clinic and hospital implementation using ALM Testing software. • Managed thorough revision of integrated test scripts for Chart Deficiencies and CDI. • Executed the conversion of 50 CDI and Coding paper queries to Epic SmartText. • Tested Epic HIM v2012 for clinic and hospital implementation using ALM Testing software. • Managed thorough revision of integrated test scripts for Chart Deficiencies and CDI. • Executed the conversion of 50 CDI and Coding paper queries to Epic SmartText.

Epic Specialist (314e)

• Sep 2012 - Jul 2013

• Accomplished successful build of Epic 2010 HIM and Identity for Ambulatory and Hospital GO-LIVE. • Analyzed builds such as Patient Workspace Header, Chart Review, and Quick Release, with presentations to steering committees for configuration decisions. • Served as a resource for builders, and for navigation of Epic build tools. Built HIM and Identity Security templates. Set up HIM workstation/printer configuration. Developed experience with Hyland Onbase workflow, including scanning, indexing, and deficiency tracking in Epic. Show less

EPIC HIM ANALYST CONSULTANT (TEKsystems)

• Aug 2012 - Sep 2012

• Analyzed, documented and implemented selected HIM upgrade builds, including RWB and Dashboard Reports. (Epic v2010) • Analyzed, documented and implemented selected HIM upgrade builds, including RWB and Dashboard Reports. (Epic v2010)

Epic HIM Analyst Consultant (Dynamic Computing Services)

• Feb 2012 - Aug 2012

• Delivered production support and resolved problem tickets for HIM and Identity. • Supervised the execution of Epic 2010 HIM upgrade: Analyzed, documented and implemented the HIM and Identity upgrade builds in test environments. Revised the Transcription/Scanning interface for UCN Unified Clinical Notes. • Delivered production support and resolved problem tickets for HIM and Identity. • Supervised the execution of Epic 2010 HIM upgrade: Analyzed, documented and implemented the HIM and Identity upgrade builds in test environments. Revised the Transcription/Scanning interface for UCN Unified Clinical Notes.

Epic Business Analyst for ClinDoc and HIM (Accenture)

• Jul 2008 - Feb 2012

• Delivered post GO-LIVE production support and resolved problem tickets for 2 years for Inpatient ClinDoc and Orders. • Analyzed high-level designs and workflows, and built navigators, flow sheets, reports and system lists to optimize use of Epic in Inpatient workflows. Constructed enhancements for demos, coordinated vendor releases using Epic NOVA, executed functional, regression, smoke and acceptance testing for those releases and enhancements, and migrated changes to production. • Administered production support and resolved problem tickets for 18 months for HIM and Identity. • Analyzed and built the Epic Chart Tracking and Release of Information applications at Bay Valley Medical Clinic, recently acquired by Stanford Hospital. Trained Epic Analysts to do similar builds for other clinics. • Managed the uploading of thousands of patient identity records from several clinics when they joined the Stanford Epic database. Managed the plan for the merge cleanup of the duplicate MRNs with the HIM Dept. • Oversaw the execution of Epic upgrades 2008-2010 and 2010 - 2014: used Data Courier to move builds to Production. • Coordinated Epic HIM support and trouble shooting for Hyland OnBase Scanning, Spheris Transcription and 3M Encoder as they interfaced with the EMR. (more on resume) Show less

Epic Senior Consultant for HIM (MaxIT Healthcare)

• Mar 2008 - Jul 2008

• Epic Spring 2007 upgrade: Assisted in build and testing of new feature configurations for CDT, CT, ROI; Assisted in testing of Scan-One scanning interface into Epic. • In preparation for deployment of Inpatient ClinDoc: Assisted in building demo for CDT In-basket DVB; Analyzed Transcription Interface and functionality changes; Assisted in build of HIM section for a new facility; Planned a strategy for designing and training the use of Print Group Reports for CDT and Coding & Abstracting; Advised HIM testing team of changes in HIM applications to test with this deployment; Reviewed Scanning current workflow and future plans. • Chart Tracking batch editing project: edited lists of charts that will have status or station changed via a re-import process. Show less

Manager, Health Informatics ETL

• Jun 2007 - Mar 2008

• Managed data quality assurance activities for client data processing and software development. Ensured the proper analyzed scrubbing of Insurance claims files in preparation for their use to calculate provider quality and cost scores. • Strategically collaborated with clients on data source deliveries including data dictionaries, validation and testing, and resolving data integrity issues. • Engaged engineering department on the ETL process, including development of business requirements to load and transform data into normalized database schema. Created SQL database query statements to test, validate and analyze client data and develop business rules regarding interpretation of client data. • Developed the logic for Core Measures using data from Blue Cross claims files, and scrubbed the files, to create a score for provider performance for the Blue Cross members’ website. (more on resume) Show less

Epic National Application Coordinator for HIM

• Apr 2005 - Jan 2007

• Initiated and facilitated the process of sharing issues and solutions, to develop consensus among 8 KP regions for the collaborative building of several deployments of the Epic HIM system for KP. • Thoroughly analyzed Release Notes for each upgrade. Liaised between Regional HIM ACs and the Compliance Team. • Documented regional implementation projects, including ROI importing conversion from QuadraMed to Epic and on-site support during go-live. • Application focus on Medical Record Management, Coding, Abstracting, Print Group Reports for release of printed EMR. Show less

Senior Software Quality Assurance Analyst

• Aug 2001 - Jan 2005

• Wrote Test Plans, application testing, development and maintenance of test cases, on a client-server based Health Information Management system. Application focused on Coding, Billing Compliance and Medical Record Management. Tested using Mercury Test Director. Accomplished SQL validation using Pervasive tools. • Conducted business analysis which included the use of quarterly CMS APC rules to create and execute test cases. • Wrote Test Plans, application testing, development and maintenance of test cases, on a client-server based Health Information Management system. Application focused on Coding, Billing Compliance and Medical Record Management. Tested using Mercury Test Director. Accomplished SQL validation using Pervasive tools. • Conducted business analysis which included the use of quarterly CMS APC rules to create and execute test cases.

Software QA Engineer

• May 2000 - May 2001

• Application testing, development and maintenance of test cases, review of clinical content, for a web-based messaging and health records system. HIPAA standards analysis. • Application testing, development and maintenance of test cases, review of clinical content, for a web-based messaging and health records system. HIPAA standards analysis.

HIM Software Analyst in IT

• May 1999 - Apr 2000

• User support, training, and Y2K/upgrade coordination for SynerSource transcription and SoftMed applications. • Data Manager for interfaces and reports used by OSHPD, Eclipsys, and other hospital applications. • User support, training, and Y2K/upgrade coordination for SynerSource transcription and SoftMed applications. • Data Manager for interfaces and reports used by OSHPD, Eclipsys, and other hospital applications.

Account Specialist, Information Technology

• Jul 1998 - May 1999

• User support and Y2K testing for STOR, a computerized patient record. • Project management and support of application conversions that interface with STOR, including HL7 interface troubleshooting. • Project manager, team super user and trainer for MS Office Suite products and email conversion. • User support and Y2K testing for STOR, a computerized patient record. • Project management and support of application conversions that interface with STOR, including HL7 interface troubleshooting. • Project manager, team super user and trainer for MS Office Suite products and email conversion.

SUPERVISOR OF MEDICAL RECORDS

• Jan 1998 - Jul 1998

• Supervised 10 people in the Medical Records Department. • System Administrator for ChartStat (SoftMed) and 3M Applications, including ETL mapping. • Administered support to Y2K testing of SMS Invision, prepared patient records for JCAHO chart review • Managed submissions and revisions of mandated EDI reports to OSHPD, California Office of Statewide Health Planning and Development. • Supervised 10 people in the Medical Records Department. • System Administrator for ChartStat (SoftMed) and 3M Applications, including ETL mapping. • Administered support to Y2K testing of SMS Invision, prepared patient records for JCAHO chart review • Managed submissions and revisions of mandated EDI reports to OSHPD, California Office of Statewide Health Planning and Development.

Software Analyst

• 1990 - 1997

• Supported software for clinical applications: Appt. Scheduling, Chart Tracking, Medical Records, Billing and A/R including TriCare, Managed Care. Managed client issues by phone and site visits. • Did revisions and trouble-shooting for UB82 and HCFA1500 forms, as well as clinic-specific superbill coding forms. • Used M programming for trouble-shooting and enhancements. • Installed and trained IDX Chart Tracking for five customers. • Supported software for clinical applications: Appt. Scheduling, Chart Tracking, Medical Records, Billing and A/R including TriCare, Managed Care. Managed client issues by phone and site visits. • Did revisions and trouble-shooting for UB82 and HCFA1500 forms, as well as clinic-specific superbill coding forms. • Used M programming for trouble-shooting and enhancements. • Installed and trained IDX Chart Tracking for five customers.

QUALITY ASSURANCE COORDINATOR

• Jun 1987 - May 1990

• Reviewed cases concurrently and retrospectively for level of care, quality issues, and risk management. • Swiftly processed denial of payment notices, including appeals using Medicare/Medicaid and commercial insurers' requirements. • Planned and supported U.R. Committee meetings. • Reviewed cases concurrently and retrospectively for level of care, quality issues, and risk management. • Swiftly processed denial of payment notices, including appeals using Medicare/Medicaid and commercial insurers' requirements. • Planned and supported U.R. Committee meetings.