Experience

Sogecap S.A.

• France
• Insurance
• 100 - 200 Employee

• General Manager Sogessur & Sogecap in Poland

  • Apr 2022 - Present

  Société Générale Insurance Poland regroups the polish branches of Sogecap and Sogessur belonging to the insurance business line of Société Générale Group. We offer to our polish clients a wide set of insurances in a B2B2C distribution model based on innovative insurance offers combined with best in class technological solutions leveraging on the latest digital developements. We focus on customer centricity, business efficiency, fast time to market and pragmatic business offers. All our partnerships are governed by the following principles: being a Responsible Insurer and a Responsible Employer, committed towards the Environment and the Society at large, focused on delivering sustainable business solutions to our partners.



Sogessur Romania

• Bucarest, Roumanie

• General Manager

  • Aug 2019 - Jun 2022

  At Sogessur, my core responsibility is to administer all day-today business operations of branch, along with managing and leading teams to enhance overall effectiveness. In this role, I oversee the development of innovative and effective products as per the latest standards and regulatory framework. Furthermore, I generate sales and revenue, through the utilization of best sales practices and agile methodologies. Here I improve the efficiency of operation by coordinating all activities between local and HQ located teams. I also design, develop, and launch the following products: Mean of Payments insurance, Travel Insurance, and Home Insurance, while adhering to organizational policies and guidelines. Below listed are some of my achievements within this job role: • Recognized by the peers on the market as the "Best Bank assurance Insurer" on the Romanian market and as the "Best Insurance company in 2020 • Launched 3 new insurance products in the last 18 months to enhance the company's effectiveness. • Multiplying by 3,7 in 1 year the stock of contracts managed by BRD AG reaching more than 275.000 insurance policies



BRD AV (Société Générale Insurance)

• Bucarest, Roumanie

• Head of Sales & Marketing

  • Jul 2018 - Jun 2022

  Within this job role, I supervised the sales and marketing division of 3 ASSU entities in Romania (Life Insurance, Non-Life Insurance Pension Funds). My duties comprised of devising innovative products with regard to latest market standards and trends to improve sales generation. Moreover, I optimized sales operations by deploying a sales approach being focused on the needs of the clients and supported by front-office tools, training, seller certification, and compliance with the IDD framework and the GDPR rules. I sponsored regulatory projects connected to customer relations to ensure a seamless customer experience while digitalizing sales and developed external partnerships to maximize the leverage on the bank assurance model with BRD. My achievements are as follows: • Raised the assets managed under life insurance scheme by 32 % in 2020 despite the covid 19 crisis. • Redesigned the entire product range of the company and launched the 1st full paperless credit life insurance offer, while complying with latest market standards and trends.



Komerční banka

• Banking
• 700 & Above Employee

• Executive Director Marketing and Communication

  • Sep 2014 - Jul 2018

  As part of this job role, I deployed innovative offers based on seamless customer journey, while acquiring adequate data mining competencies to leverage on KB's client base. Furthermore, I utilized co-development and agile methodologies to conceive solutions for customers and deliver them. In this role, I employed measurements and reports to identify key areas of improvement (NPS, hot NPS, quality commitments) while integrating solutions to avoid the commoditization of the banking offer. I incorporated various services to the banking offer including insurance products (means of payments, travel, home insurance), marketplace on housing solutions, dedicated offers for solar farms, and diversification of the saving solutions. I also delivered value to clients by sponsoring projects such as SEPA, MIFID, GDPR, IDD, etc.Key Achievements:• Created and launched the KB mobile banking app, which became the preferred mobile banking solution in the Czech Republic.• Drove+ 10% impact on daily banking NBI for stakeholders and added value for clients by redesigning the daily banking offers.• Achieved 98% + transactions through online tools, such as internet and mobile banking.

• Executive Director Retail Banking

  • Jul 2010 - Aug 2014

  Here, I supervised overall business operations, services, and teams of 400 retail branches to enhance the bank's profitability and generating €250 M revenue.Moreover, I devised and introduced internet and mobile banking to expand the client base and improve user interaction, resulting in better sales and customer satisfaction. I also created a customer-centric sales approach supported by a dedicated change management program, tools, and reports to increase clients interaction and satisfaction regarding bank services. Furthermore, I utilised the alternatives channels for sales by developing the complementarity between branches (value added services, assisted sales, simulation tools, expertize areas like saving and mortgage) and the online banking tools (flexibility, availability, simplicity).Below are my achievements:• Administered extensive private banking product offer worth €2.5 M while doubling the activity of private banking over the period of 3 years.• Increased the equipment rate of the clients by 8 % per year through developing a customer-oriented sales approach.



SKB banka

• Slovenia
• Banking
• 300 - 400 Employee

• Head of Marketing

  • Jul 2007 - May 2010