Experience

Robeson Community College

• United States
• Higher Education
• 100 - 200 Employee

• Accounts Receivable Specialist

  • Jul 2019 - Present



BB&T

• United States
• Telecommunications
• 1 - 100 Employee

• Collections Team Lead

  • Nov 2012 - Oct 2018

  • Train and develop over 20 collectors through one on one coaching, phone monitoring and audit.• Resolve individual debtor situations involving delinquency, repossessions, legal action, fees owed, and credit bureau disputes.• Assign work to collectors, review and evaluate work performed, and coordinate assigned collection activity to ensure assigned goals are met.• Trains and coaches team members.• Meet quality standards and metrics, as well as achieve delinquency and repossession goals• Work evenings and weekends when required.