Experience

United Educators

• United States
• Insurance
• 100 - 200 Employee

• Information Technology Project Coordinator

  • Sep 2022 - Present

  Bethesda, Maryland, United States

• Manager of Resolutions Support

  • May 2019 - Aug 2022

  Bethesda, MD Oversee four support assistants while maintaining timely correspondence and customer satisfaction. Implemented mentor program to ensure professional development for team and enhance training initiatives. Increased productivity and streamlined operations by automating electronic payment notifications and developing advancements in Salesforce. Monitor and improve encounters as UE Constituent Experience member.

• Resolutions Payables Supervisor

  • Aug 2009 - May 2019

  Supervised five payable specialists by providing guidance and structure to ensure quality work while meeting objectives and deadlines. Implemented initiatives to streamline operations to include, reducing bill cycle, increasing payment output, and training personnel on new e-billing system.



My Gym

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Lead Teacher

  • Nov 2007 - Mar 2020

  Potomac, MD Oversaw all event matters from booking vendors to handling billing processes. Received recognitions for client satisfaction and resolving all discrepancies in a timely and professional manner. Managed correspondence and implemented creative decision making and effective planning for optimal results.



Source Office Suites

• United States
• Executive Offices
• 1 - 100 Employee

• Administrative Assistant

  • Oct 2007 - Sep 2008

  Bethesda, MD



COMPREHENSIVE HEALTH SERVICES, LLC

• United States
• 1 - 100 Employee

• Client Coordinator

  • Aug 2005 - Aug 2007

  Fairfax VA