Experience

Lifestyle Hearing Corporation

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2021 - Present

  • Contact prospective clients by telephone, or email, to screen and book in office orTeleHearing care appointments with a hearing care professional• Contact existing clients by telephone to book in office or TeleHearing care appointmentswith hearing care professionals• Maintain appointment booking quota as defined by the Client Service Manager• Resolve client dissatisfaction issues; escalate to manager when required• Communicate and work effectively with clinic teams to maximize booking schedules• Work effectively with the marketing department and other head office departments tohelp position Lifestyle Hearing Corporation as the leader in hearing care in Canada• Effectively use customer management tools to register new clients, book appointmentsinto clinic schedules and maintain contact records• Maintain operations by following company work and safety policies and procedures• Participate in training sessions to maintain knowledge of new hearing care technologyand services• Contribute to team efforts by accomplishing related results as needed• Other duties as assigned



Central Canadian Surfing Association (CCSA)

• President

  • Sep 2017 - Present



The Ontarion

• Canada
• Newspaper Publishing
• 1 - 100 Employee

• Vice President Finance

  • 2015 - Sep 2017

  -Release the weekly pay-Assist and present the year budget-To chair the Finance Committee-To participate in other committees and hiring committees-To assist at the monthly board meeting -Release the weekly pay-Assist and present the year budget-To chair the Finance Committee-To participate in other committees and hiring committees-To assist at the monthly board meeting



Unisync Group

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• E-Coordinator

  • Nov 2015 - Feb 2017

  -To assist the Customer Service department as a system specialist-Implement and coordinate the internal and external Helpdesk-Provide technical support internally and externally-Analyse and monitor systems to resolve technical and procedure issues-Assist with projects, systems and processes implementation-Coordonate workforce and workflow-Work with providers and proposed diverse contractors to achieve internal goals-Maintain and help to establish a trustful relations with clients.

• Customer Service

  • Mar 2015 - Nov 2015



Hôpital Montfort

• Canada
• Hospitals and Health Care
• 400 - 500 Employee

• Adjoint administratif à la direction des services cliniques

  • Feb 2014 - May 2014



Hopital Montfort

• Canada
• Hospitals and Health Care
• 400 - 500 Employee

• Adjoint administratif

  • Nov 2013 - Jan 2014

  -Assister le directeur des ressources et services-Assister le bibliothécaire-Préparer des déplacements et réserver l'hébergement de la direction universitaire-Faire la publicité et mettre a jour les informations des différents systèmes-Établissement d’un système de cumulation de données ainsi que la production de rapports-Effectuer divers types de communications internes et externes-Personne ressources à la bibliothèque-Élaborer le déploiement de la base de données UpToDate

• Adjoint administratif

  • Jun 2013 - Nov 2013

  -Assister la directrice du développement professionnel continue-Assister le directeur de la formation médicale continue-Préparer des déplacements et réserver l'hébergement de la direction universitaire-Faire la publicité et mettre a jour les informations des formations offertes (Joomla!)-Soutien à la logistique des formations diverses du département-Entrer des données cumulées des formations et production de rapports-Effectuer divers types de communications internes et externes-Déléguer des tâches, superviser des bénévoles et des stagiaires-Personne ressources au Centre Prométhée.-Prendre les notes et rédiger les comptes rendu des réunions-Compléter les ententes de formation auprès des formateurs



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Contractor - CIO agent

  • 2012 - 2013

  • Performed data entry• Work in a business and client oriented environment • Troubleshoot and gather information from customers to identify root causes of customer issue and determine appropriate course of action• Communicate with specific departments for escalation and resolution of more complex problems• Meet or exceed the call centre’s monthly performance objectives including call quality, and call handle time• Deliver great and personalized customer service• Hospital environment support (Epic, Citrix, RSA token, VPN and more)

• Contractor – CIO agent

  • Jan 2011 - 2012

  • Performed data entry• Work in a business and client oriented environment • Troubleshoot and gather information from customers to identify root causes of customer issue and determine appropriate course of action• Communicate with specific departments for escalation and resolution of more complex problems• Meet or exceed the call centre’s monthly performance objectives including call quality, and call handle time• Deliver great and personalized customer service



Cisoc

• Canada

• Marketing/CILISAT coordinator

  • 2012 - 2012

  • Content update (website, Facebook, Twitter)• Administer the CILISAT test – interpretation certificationo Receive CILISAT marking requesto Assign request/collect resultso Generate CILISAT reportso Quality controlo Create certificates• Receives telephone assignment request for interpretation and translations o Assign interpretation/translation requests• Promotes CISOC accreditations & services• Maintain statistics• Developed a marketing plan & strategy • Conducted qualitative and quantitative market research • Create, manage and update company website; Facebook page; and Twitter account



Manuel P Consultant

• Propriétaire

  • Apr 2011 - 2011



The Community Network

• United States
• Construction

• Sales Representative

  • 2011 - 2011

  • Used a number of selling techniques to find the clients right products• To conclude and finalize Contracts • To assure Field logistics and track expenses• To present Product and business solutions • Used a number of selling techniques to find the clients right products• To conclude and finalize Contracts • To assure Field logistics and track expenses• To present Product and business solutions



Fédération des parents acadiens de la Nouvelle-Écosse

• General Director Assistant

  • Mar 2009 - Dec 2010

  • Provide executive level administrative support to the Director with the ability to improvise, improve procedures and meet deadlines.• Assist with the revision, translation, formatting and production of publications, fact sheets, presentations, information sessions, and other material for distribution in various formats including: emails and internet• Creation of forms with Word to PDF format (graphic design).• Perform a variety of administrative support functions (word processing, data processing, accounting, reception, mail delivery, etc.) including the preparation and coordination of documentation, financial data and subvention application; to update and maintain records.• Circulate and track incoming and outgoing correspondence.• Prepare material for internal and external meetings, teleconferences, workshops.• Complete conference registrations on behalf of Director. • Book meeting rooms, and track documents and materials.• Draft briefing notes for senior management.• Administer, promote and coordinate Amicamp and Adocamp projects, including the preparation of documentation and logistics for these activities/events.• To verify volunteer’s child molestation antecedent • Assisted in the planning of community events• Monitoring grant, produce final reports and ensuring that grant conditions have been met• Responds to telephone, written and in-person information enquires by: providing general and factual program information; sending information brochures, application forms, etc; answering visitors' enquiries.• Photocopy, scan and collate documents for distribution. • Coordinated and managed the flow of all web publishing requests• Assist in the development of a wide variety of communications and promotional material including writing, graphic design, editing and proofreading• Participating NSSBA Education Week committee • Represent and defend the French minority education interest in an education department ad hoc committee



Étudiants Bien Branchés/ Student Connections

• Promotions agent/ Trainer

  • 2008 - 2008

  • Assisted the Coordinator with administrative tasks• Promotes EBB classes & services• Maintain statistics• Developed a marketing plan & strategy • Conducted qualitative and quantitative market research • Create, manage and update company website and Facebook page• Research and technology formation services• Perform personal technology training in Microsoft Excel, Word and Simple Accounting• Photocopy, scan and collate documents for distribution. • Assisted the Coordinator with administrative tasks• Promotes EBB classes & services• Maintain statistics• Developed a marketing plan & strategy • Conducted qualitative and quantitative market research • Create, manage and update company website and Facebook page• Research and technology formation services• Perform personal technology training in Microsoft Excel, Word and Simple Accounting• Photocopy, scan and collate documents for distribution.



AAC Global Oy

• Localization testing

  • 2006 - 2006

  • Work in a client oriented environment, • Work as a team to successfully complete test phases and propose relevant changes• Stress full environment and tight schedule• Meticulous and precise work assignment• Testing formation with Nokia• To produce a report on AAC Global Oy pilot project • Work in a client oriented environment, • Work as a team to successfully complete test phases and propose relevant changes• Stress full environment and tight schedule• Meticulous and precise work assignment• Testing formation with Nokia• To produce a report on AAC Global Oy pilot project



Flanders

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 500 - 600 Employee

• Localisation Tester

  • 2006 - 2006

  Work in a client oriented environment,Work as a team to successfully complete test phases and propose relevant changesStress full environment and tight scheduleMeticulous and precise work assignmentTesting formation with NokiaTo produce a report on AAC Global Oy pilot project Work in a client oriented environment,Work as a team to successfully complete test phases and propose relevant changesStress full environment and tight scheduleMeticulous and precise work assignmentTesting formation with NokiaTo produce a report on AAC Global Oy pilot project



Théatre Populaire d’Acadie

• Canada

• Salesman of seasonal subscription

  • 2005 - 2005

  • Develop a data base (FileMaker)• Understanding of an entertainment organization• Took care of billing, invoicing,• Perform telephone sales • Photocopy, scan and collate documents for distribution. • Develop a data base (FileMaker)• Understanding of an entertainment organization• Took care of billing, invoicing,• Perform telephone sales • Photocopy, scan and collate documents for distribution.



Distribution plages Ltee

• Salesman

  • 2004 - 2004

  • Maintain inventory of office supplies, order supplies as required. • Photocopy, scan and collate documents for distribution. • Prepare and coordinate mail-outs, • Coordinated the flow of internal web publishing requests• Evaluate retail needs and manage clients account and inventory• Telephone & kiosk sales• To assure adapted product positioning • Representation and field assignment • Maintain inventory of office supplies, order supplies as required. • Photocopy, scan and collate documents for distribution. • Prepare and coordinate mail-outs, • Coordinated the flow of internal web publishing requests• Evaluate retail needs and manage clients account and inventory• Telephone & kiosk sales• To assure adapted product positioning • Representation and field assignment



Documentary Cher Père Noël

• Actor

  • 1997 - 1999