Experience

Bool

• Portugal
• IT Services and IT Consulting
• 100 - 200 Employee

• • Dec 2022 - Present

• • Jan 2022 - Jan 2023



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• Lisboa e Região

• People Associate

  • Jan 2022 - Jan 2023



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• • Feb 2021 - Jan 2022

  - Mapping all processes within the HR area; - Finding new ways of working;- Change and automation of processes.

• • Mar 2019 - Jan 2022

  - Local contact for all Meet & Travel related aspects in country; - Leads localisation of Centre of Expertise Meet & Travel concept, frameworks, approach and process in order to ensure successful implementation in country;- Proactively collects and transmits country specific Meet & Travel needs to the Centre of Expertise; - Responsible for country level planning and coordination of user and organisational needs, and competence (supported by trainings and information) for all meeting and travel areas; - Drives transition to more digital support and optimises offline support in country; • Executes and supports solutions related to the development of user adoption, such as local communication, trainings and education, and ensures the competence of super users and matrix, in collaboration with key stakeholders;• Leads country level monitoring to ensure alignment with the mandatory elements of Meeting & Travel policies and compliance with local regulations;• Cooperates across Group and local People & Culture organisation to facilitate standardisation and optimisation of Meeting & Travel data analytics in country, follows up on usage and satisfaction of business support, services and solutions as well as the cost efficiency of meeting programs and travel Common Global Competence Profile;• Car fleet responsible: secure the correct usage of the cars from fleet, monitorizing the costs, create rules & guidelines;• Responsible for supplier performance by challenging them to improve and present new solutions. Show less

• • Sep 2017 - Mar 2019

  - Solutions moderator and responsible for implementing new projects related to the office layout;- Support in Meet & Travel area, helping the people with problems related with trips, define travel policies, rules, connexion point between IKEA Global and IKEA Portugal in this area;- Responsible for the program used to buy (services and products) in IKEA, add new itens, create users, and daily support;- Car Fleet, responsible for monitorizing and give support to the car users;- Contract management: digital and physical archive Show less

• • Apr 2018 - Dec 2018

  Responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making.

• • Mar 2017 - Sep 2017

  Customer support with focus on customer care, had to deal with claims, returns and exchanges.



Banco BPI

• Banking
• 700 & Above Employee

• Executive Office Assistant

  • Oct 2016 - Mar 2017

  Selection and review of new applications for companies credit. A role which required a lot of autonomy and responsability. Selection and review of new applications for companies credit. A role which required a lot of autonomy and responsability.



Decathlon Portugal

• Portugal
• Retail
• 700 & Above Employee

• Vendedora

  • Jun 2015 - Aug 2016

  A multi purpose role which consisted on customer care, sales and management. Also manage customers requests and coordinate with the Sales Team. A multi purpose role which consisted on customer care, sales and management. Also manage customers requests and coordinate with the Sales Team.