Experience

Harrah's Cherokee Valley River

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Human Resources Manager

  • Oct 2022 - Present

  Murphy, North Carolina, United States Oversee all aspects of Human Resources at Harrah’s Cherokee Valley River including Benefits, Employee Relations, Training and Development, and Talent Acquisitions.



Harrah's Cherokee Casino Resort

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Casino Manager | Operations

  • Feb 2020 - Nov 2022

  Cherokee, North Carolina, United States Responsible for coordinating all functions of the casino floor operations and beverage department, ensuring that courteous and prompt service is provided by all employees while ensuring full Tribal Casino Gaming compliance.

• Assistant Casino Manager | Operations

  • Feb 2019 - Feb 2020

  Cherokee, North Carolina, United States Responsible for monitoring and supervising casino floor operations and beverage department; ensuring that courteous and prompt service is provided by all employees and ensuring full compliance. To monitor gaming action, to ensure consistent and accurate currency reporting and compliance, to provide an exciting and entertaining atmosphere and great customer service to our clients, visitors and guests. Assume duties and responsibilities of Casino Manager in his/her absence.

• Games Manager | Operations

  • Jan 2018 - Feb 2019

  Murphy, North Carolina, United States Responsible for assisting the Casino Operations Manager ensuring that department goals are achieved and maintained. Assume duties of Casino Operations Manager in his/her absence.

• Casino Operations Supervisor

  • Oct 2016 - Jan 2018

  Murphy, North Carolina Responsible for monitoring and supervising daily casino floor operations, ensuring that courteous and prompt service is provided by all employees. Handled customer disputes with strong emphasis on achieving customer satisfaction and identified situations requiring attention of a manager.

• Human Resources Supervisor

  • May 2015 - Oct 2016

  Murphy, NC Supervised and trained an opening team of two recruiters and an HR coordinator who staffed 1,300 employees in a span of four months. Responsible for meeting annualized turnover goal of 40% within the first four months of operation. Updated senior leadership weekly of current open requisitions left to fill and suggested strategies on how to improve candidate flow to those positions. Coordinated with local business partners and property leaders to host four major career fairs that attracted over… Show more Supervised and trained an opening team of two recruiters and an HR coordinator who staffed 1,300 employees in a span of four months. Responsible for meeting annualized turnover goal of 40% within the first four months of operation. Updated senior leadership weekly of current open requisitions left to fill and suggested strategies on how to improve candidate flow to those positions. Coordinated with local business partners and property leaders to host four major career fairs that attracted over 1,500 interested applicants. Conducted weekly benefits presentation and enrollment for recently hired employees joining the company. Responsible for maintaining an online applicant tracking system, filtering for qualified candidates, phone screening, and scheduling mass panel and one-on-one interviews with multiple hiring managers. Processed new hire paperwork, administered pre-employment drug tests, and scheduled new employees for new hire orientation.

• Cherokee Leader Associate

  • Sep 2013 - May 2015

  Cherokee, North Carolina, United States Engaged in full time hands-on training in a departments related to my career choice. Developed and increased leadership skills through workshops and daily interaction with department leadership of varied styles, skill levels, and experience. Cross-trained in business unit departments to include a shadowing component with emphasis on various management styles and responsibilities. Gained a full understanding of each department's primary function, each staff member's functions, and the… Show more Engaged in full time hands-on training in a departments related to my career choice. Developed and increased leadership skills through workshops and daily interaction with department leadership of varied styles, skill levels, and experience. Cross-trained in business unit departments to include a shadowing component with emphasis on various management styles and responsibilities. Gained a full understanding of each department's primary function, each staff member's functions, and the inter-relations between each of the departments through various job shadow opportunities. Engaged in partnerships with mentors in order to ensure a supportive system that encourages continued personal and professional growth. Assumed supervisory/management duties as deemed appropriate in the departments. Assisted with department customer service implementations. Acquired skills to be proficient in designated areas. Learned budgetary and financial processes by assisting with the budget process. Reviewed employee manual and department policies and procedures. Attended staff meetings on a regular basis. Also, attended board meetings, executive meetings, professional association meetings, and other relevant meetings. Participated in and lead assigned department-related research projects which are designed to address immediate business needs. Adhered to regulatory, departmental, company and internal control policies in an ethical manner. Show less